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Aegon: Pension reviews

Name: Pension
Rating: 2.04 (219 reviews)

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1.74

Based on 219 reviews, last reviewed 1st May 2025

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Excellent It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Latest lowest rating:

1

Website not functioning, so can't organise a fund sw... Website not functioning, so can't organise a fund switch, the only workaround is post (slow) and they can't organise a transfer statement under a fort... Read more Reviewed on: 1st May 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (219)

Review of the Aegon, Pension:

Worse customer service I have ever received

I have been trying since August 2021 to drawdown and still no further on . They never respond to emails, rarely answer the phone . I’ve made an official complaint over two months ago and still awaiting a response. They consistently send out the wrong forms or don’t bother sending them at all. Financial projections are appalling, seems almost fraudulent to me . They have caused me financial loss , stress , anxiety and illness due to lack of transparency, appalling customer service and no continuity of procedures. Complete disrespect and regard for their customers. Avoid at all costs and move your money ( if you can as it seems impossible to get your hands on YOUR money.) I have NOTHING good to say about Aegon. Reviewed on: 7th June 2022

Stressful no empathy or speed

Made a withdrawal request from my pension pot, received a timely letter detailing a payment date. Nothing arrived. On the 3rd telephone call Nick told me this has been marked urgent and it will be worked 14th. For thousands of pounds go missing in the hands of Aegon UK, the give me a date a week later to look into it. Makes it sound like they are doing me a favour. I decided to put in a compliant and Nick rang me back with a 48 hour time line for it to be worked. That will take me into next week and continue to worry until it's resolved. They do not care even when it's there fault, no empathy no sense of urgency. I'm still awaiting on an appeal after Aegon delayed a payment to me resulting in £2000 tax bill. Nearly a year wait on this one Reviewed on: 9th November 2023

Backward company operating in 20th century

I was traced by dwp for an old workshop pension 44 years old. I was asked to SEND DOCUMENTS BY POST, Passport, marriage certificate, NIN, bank details all certified. Sent re Ord delivery, re eived on 17th but documents can't be found it will take 10 DAYS to Trace. I asked for an email to send documents they don't have one, I asked for the telephone number of the branch in Sunderland whRere I sent the documents do I could trace, they don't have one. This company seriously worries me. Reviewed on: 24th October 2023

Where's the Regulator?

Aegon has to be the worst reviewed UK Pension Provider. 12 months later my wife's contributions still only covering fees with a dwindling fund. These people need outing Reviewed on: 22nd October 2023

Retiready - Just Bombing - No Management???

Aegon transferred me from a plan that was really doing and growing well into their retireready product. Since whichmy pension pot has collapsed and continues to Bomb. 2 years ago it was worth 55,000, now its worth 32,000. They continue to take high management fees each month which adds to the monthly losses. Communication is shocking and no assistance at all. There is no management of my funds at all, they are just holding it and letting it loose value each month. Seems they took the decision to transfer me into retireready aimed at the annuity market, when I don't want an annuity? I am really concerned , have tried to call and email many times to discuss my concern all to no avail. Very very poor and concerning. Lost 20k in 2 years, with no one monitoring it, rIsing the issue or providing options???? Reviewed on: 19th October 2023

White collar crime

I echo all the comments previously and can only imagine that the intermittent 5 star ones are not bona fide .The only communication i have is my persistent calls to follow up action i have been asked to take.There is something very wrong with this organisation and the deliberate delays .I have made a complaint and it has not been responded to .I have been told attachments weren't on my emails when they were .The list is endless.I will say that the customer service have been polite and have tried to assist within the limited access they have to do so .I am happy to add a further review should i receive my pension sum on the 7th November '23 as indicated .Watch this space ! Reviewed on: 19th October 2023

I wouldn't recommend this place at all!

They're a sick joke awkward belligerent snotty jokers just try withdrawing your pension funds like I mentioned BELLIGERENT SICK JOKERS!! Reviewed on: 11th October 2023

Awful company

Part of my company pension was transferred to Aegon . I had no choice in the matter I was told by the company pension scheme all AVC’s were being looked after by another company AVC’s stands for Added voluntary contributions. After the money being held for around 27 years I have found out to my horror that it isn’t worth a carrot due to devaluation of funds & charges since Aegon took charge of my money. I now find my self at the age of almost 62 needing my money however when I phoned the company to complain I couldn’t talk to any one who is willing to discuss this matter with me . I am now seeking advice from pension wise as to what to do as the fund has devalued to virtually nothing . Absolutely disgusting company avoid them at all costs. Customer service is virtually non existent . Reviewed on: 10th October 2023

TOO BAD THERE'S NO "ZERO" RATING

This is the worst company on the planet to be handling money. None of their "customer service" staff have a clue what galaxy they're in or how to handle a pension pay-out. I've been applying since July for a very modest cash amount and spoken to half a dozen people who each say something different. I find now going into OCTOBER that the forms they sent weren't sufficient whilst the woman said last week the proceeds would be paying into my account by Friday. The government should be seizing this outfit and taking control of the funds before it's too late for the poor people who've invested with retirement in mind. No likelihood at all that they'll ever see their money - as I've not seen mine in three months and it's a relatively small amount. Reviewed on: 28th September 2023

Ignorant customer service team

Emails to try and track down my pension have been completely ignored despite the fact that both the Pension Tracing Service and HR department from my former employers both telling me I'm with Aegon. Has been over two weeks now and have sent multiple emails, which have all been ignored. I'm expecting to die of old age before they get back to me. No paper correspondence at all over the last 5 years means I don't have a policy number to hand which I guess puts me in the "let's ignore this guy and keep his money" folder. Reviewed on: 18th September 2023

Annoying

This is the most annoying @ stressful company to deal with . I’m trying to access my pension pot , they seem to think it’s their money & not mine . Obstacles put in my way by them not updating their system despite numerous emails, online chat & phone calls . I would never recommend these people . Reviewed on: 15th September 2023

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