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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.79 (518 reviews)

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3.63

Based on 518 reviews, last reviewed 12th Jun 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Good company Do what they say and good price. Very pleased for choosing Aviva to insure my car Reviewed on: 12th June 2025

Latest lowest rating:

1

Would have left zero stars if possible. Would have left zero stars if possible. Do not use this rip off insurance company! I just changed my car and gone from group 36 down to group 22, I ex... Read more Reviewed on: 27th February 2025

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Aviva Car insurance reviews (518)

Review of the Aviva, Car insurance:

Great value, customer service is pretty good too

We have had insurance with Aviva for years, we did switch to another provider for one year as they were more competitive, but the next year we went back purely as they were cheapest. We have had to claim with the other insurer and it wasn't very straight forward as we damaged the house and the car, both house and car were with the same insurer so you would think straigh forward- nope one arm couldn't talk to the other so this year we switched back as I have never had any problems, even when I have had to claim. There is always someone available to speak to me, no waiting forever on the phone and definitely not having to ring several different offices of the same comapny! Reviewed on: 7th July 2019

Good company

Do what they say and good price. Very pleased for choosing Aviva to insure my car Reviewed on: 12th June 2025

Claim response

Helpful sorted all aspects of accident Reviewed on: 2nd April 2025

Would have left zero stars if possible.

Would have left zero stars if possible. Do not use this rip off insurance company! I just changed my car and gone from group 36 down to group 22, I expected a refund but was charged more... Also my renewal quote is £630 the exact same as my previous car. I did the comparison quotes on Google and quotes from other insurers are at least £300 cheaper. So there it is Quote me happy, also known as aviva are double the price of my other quotes, and they try telling me its not in their control! Absolutely disgusting Reviewed on: 27th February 2025

Insurance is expensive.

Insurance is expensive. Loyalty should be rewarded. Reviewed on: 26th February 2025

Aviva ..Age discrimination in my opinion

Well I got my renewal from Aviva at the end of last year to be told my premium was increasing by over 70% no logical reason given ….it was take it or leave it. No Accidents 40 years No Claims or Convictions. No Health Issues. Purely Age discrimination in my opinion Reviewed on: 23rd February 2025

True story about Aviva car insurance

Hi everyone, I just want to tell everyone a small part of the truth about the website Go Compare and Aviva I got a quote from Go Compare and went to Aviva website from there, and tried to pay but when I looked at the big difference in price then I thought it was a mistake and called the insurance company directly, after talking to a lady who was not interested at all in my questions I asked her if I could talk to the manager, after a long wait she brought the manager when they agreed what she would tell me to my questions why there was a big difference in the price that I found on the go compare page. Only the woman who introduced herself as the manager was very rude and wouldn't let me explain even if I sent proof that I wasn't lying about anything I was telling her. After one day I tried several times to edit on the go compare website a new search but go compare no longer allowed me to do anything and they didn't want to show me any price for my car. That's why I warn everyone to bypass this insurance because they will have fewer problems or simply let everyone read only the negative reviews and see what the insurance company does when you take their insurance. Was given an initial quote.Very unhelpful, customer service just repeat their answers, poorly trained,Beware of this insurance company. The staff are unhelpful and provide poor customer service. While the premiums may appear cheaper initially, there are hidden charges after purchase, and they will demand additional fees later.The worst service I’ve ever experienced. Probably the worst customer service I have encountered in a long time. Didn’t even try to help me. Just said it wasn’t possible and resulted in me paying an additional around £300 Kind regards to evryone Reviewed on: 6th February 2025

Aviva is a scam insurance.

Aviva is a scam insurance. If you can live them, do it as quickly as possible. They said I was involved in car accident, while I wasn't. Then they closed my case with short note: non fault. It's allowed use NDC but mean I was involved in car accident just not my fault and it will effect my premium. What a,scam. Shame Aviva. How to trust insurance whom against own customers instead of protecting them. Reviewed on: 20th January 2025

Stay away from this insurance.

Stay away from this insurance. Just moved to another house a few hundreds meters from the previous (same area) and got my premium raised by £40. New house is even "safer" from a insurance point of view as it has a driveway and, as stated, is in the same area. I have been in a call just for the lady on the phone to tell me that there's nothing you can do. Not only car insurance prices are all over the moon but get a safer place is not even a good thing anymore. I guess it doesn't matter anymore where I leave my car because regardless they just don't care. Just care of your wallet. Reviewed on: 18th January 2025

Worse experience every trying to get car insurance c...

Worse experience every trying to get car insurance cover avoid at all costs Reviewed on: 30th November 2024

Hard to speak to customer services, options don't work

Hard to speak to customer services, options don't work Reviewed on: 26th November 2024

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