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Dudley Building Society: Savings reviews

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4.87
Based on 3,734 reviews, last reviewed 16th Mar 2026
61% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
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1%
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Latest highest rating:

5

Very good service explaining all our options and the... Very good service explaining all our options and the lady who attended to us was very knowledgeable and kind. Reviewed on: 16th March 2026
Alan 's avatar
Alan

Latest lowest rating:

1

i expected to be able to deal with my request at the... i expected to be able to deal with my request at the time, not have to re-visit the branch. Reviewed on: 7th March 2026
Mr PETER DAVIES's avatar
Mr PETER DAVIES
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About this product

Dudley Building Society savings reviews can help you to find out more about life at Dudley Building Society. How easy is it to contact Dudley Building Society? And how friendly are they? Our Dudley Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Dudley Building Society Savings reviews (3734)

Gornal Wood branch review

5
I would recommend to my friends if the queues were quicker and shorter. The lenght of time we are waiting to be seen is ridiculus. People are handing in paperwork whilst a lot of us are just wanting to withdraw money. The staff work their socks off, i feel for them! Reviewed on: 21st February 2021
Gornal Wood branch customer's avatar
Gornal Wood branch customer
Reply from Dudley Building Society Hi, thanks for your review. We apologise for any inconvenience you experienced when visiting our branch. We are following Coronavirus guidelines closely and are only able to allow a certain number of people in our branches at any one time. We have now extended our opening hours to Monday-Friday, 9am-4pm and Saturdays 9am-12pm which should minimise any queues going forwards. Thanks Response date: 19th April 2021
Dudley Building Society Logo
Dudley Building Society

Gornal Wood branch review

5
The branch needs another till. The queues are too long and are blocked by queries. Why does it take so long to pay in money Reviewed on: 20th February 2021
Gornal Wood branch customer's avatar
Gornal Wood branch customer
Reply from Dudley Building Society Hi, thanks for your review. We apologise for any inconvenience you experienced when visiting our branch. We are following Coronavirus guidelines closely and are only able to allow a certain number of people in our branches at any one time. We have now extended our opening hours to Monday-Friday, 9am-4pm and Saturdays 9am-12pm which should minimise any queues going forwards. Thanks Response date: 19th April 2021
Dudley Building Society Logo
Dudley Building Society

Good service overall

4
Good experience, they were slow at offering online banking but have caught up now Reviewed on: 19th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Another excellent product

5
In these difficult times it is good that the Dudley continues to offer regular savers with a reasonable rate. In addition it is now possible to operate contracts online. Reviewed on: 17th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Easy to set up

5
Easy online experience - just follow the instructions. Reviewed on: 17th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Gornal Wood branch review

5
Cashier very helpful, professional, did not feel rushed, even though branch was busy. Perhaps an express till or more cashiers Reviewed on: 14th February 2021
Gornal Wood branch customer's avatar
Gornal Wood branch customer

online savings

3
Unfortunately unable to open accounts online if no mobile. Reviewed on: 14th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Decent regular saver, some old fashioned processes

3
As above. Nice this account is not restricted to only the local Dudley area. Shame it still comes with an old fashioned passbook, good that can access it via online bank instead though. Had to ask for link to leave online feedback - only provided with a hard copy feedback form and offer to leave feedback is not obvious on Dudley website. Reviewed on: 13th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Human service says Eh?

4
Easy to set up, but communication could be better. As the message system prompts the selection of the account it refers to one does not expect someone to ask what account it relates to when that has already been indicated Reviewed on: 13th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Fast and polite service

5
Opened a savings account by post, everything processed quickly and then had a follow up call from a member of staff to welcome me to the building society. Very pleased with the service so far. Reviewed on: 12th February 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

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