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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1242 reviews)

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4.63

Based on 1,242 reviews, last reviewed 24th Dec 2024

42% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Very happy and wouldn’t switch I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn... Read more Reviewed on: 6th December 2024

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1242)

First Direct

Great bank so far , excellant call handling times and up to date apps and gadgets Reviewed on: 20th November 2015

new bank account

changed my bank to them and it all went very smoothly Reviewed on: 20th November 2015

You will never swop banks again!

I have banked with First Direct for approx 10 years now, and I can honestly say I don't think I'll switch to any other bank again. The test of a good bank if whether they put something right when it goes wrong. I accidentally forgot to transfer my salary across from one account to another and therefore went overdrawn. I had a decent sum of money in my savings, so although overdrawn in one acct overall I was not. I called them as they had charged me on the account I had gone overdrawn on thinking I'd get nowhere as it was my mistake. Wrong - they sorted it straight away - refunded me and put in place automatic direct debits to stop it happening again. Love First Direct - this is just one of the small things they have helped me with over the years! Try them! Reviewed on: 20th November 2015

Outstanding Customer Service

Was worried about a bank with no walk-in branches, but worried for no reason. Customer service via phone is superb. Always had a very friendly person on the other end and had the feeling that they really made an effort to solve my issues or enable services etc. Reviewed on: 20th November 2015

Excellent customer service

I used the switch facility to get a 1st Account. The switch of direct debits was very smooth. The overdraft facility is fair and enquiries are dealt with by helpful staff. Outstanding service. Reviewed on: 9th November 2015

can't be beaten

excellent customer service from first direct. Have had no problems at all and staff always helpful Reviewed on: 31st August 2015

first class

Rated high for customer service and when using you can see why. UK call centres, you get through quickly and staff know what they are talking about. No problems at all Reviewed on: 31st August 2015

Easy to use banking, online and on the phone.

I've been with First Direct since they began and find them the easiest bank to deal with online and particularly on the phone. In the last couple of years they've added an extra level of security to their online service with a code generating system when you log in to carry out transactions (thankfully you can still check your balance without using this) which gives greater peace of mind with online banking. Any difficulties and there is always a pleasant, friendly voice at the end of the phone to resolve things for you. Overall great customer service. Reviewed on: 31st August 2015

Telephone banking you can do online!

I have been with First Direct almost since they started in1989 and I have never been tempted to move away. Before the internet, it was useful having a bank I could phone in the middle of the night to discuss my account and still use its mother company HSBC if I wanted to get some money. It's still easy now to make contact, which I usually do online, but good to know I can get in touch, on the phone, with any queries. Over the years, I've had savings, my mortgage and an ISA with them- they don't always pay the top rates but I feel safe with this bank and, to me, that's worth a lot. Reviewed on: 29th August 2015

Best bank I've dealt with

Switched to first direct at the beginning of 2015 due to a £125 switch incentive. The Switch was simple, and despite being a little put off initially by the fact that they are online/phone only, found their customer service to be top notch whenever I've had to call them. Any branch services (e.g paying in cheques) can be done in a branch of HSBC, which can be a little problematic in Scotland as they are few and far between. I bank online a lot and I must say that the security to log on to online banking seems very thorough (if a little over-complicated), but I am not a massive fan of the phone app, it seems a little fussy and messy in comparison to Bank of Scotland which i used previously. Overall though I would recommend them to anybody. Reviewed on: 29th August 2015

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