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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

I love this bank and its ease of use

The app is easy to use and if you need help they answer the phone quickly Reviewed on: 8th November 2017

Amazing for the people bank.

In the day and age where you can’t speak to a person for love nor money, having a bank that will answer your call with a person on the end of the line in moments is the best part of First Direct! Reviewed on: 8th November 2017

Helpful

Have had reason to phone and the operators have gone above and beyond to help when I have made mistakes,and when needing advice. Reviewed on: 8th November 2017

Happy with everything

This is a perfect bank account for online banking but also for those of us who want someone real to answer with a polite ‘hello’ when we ring. Easy to use and excellent customer service. Reviewed on: 8th November 2017

Consistently the best

Been using the 1st account successfully for 30+ years. This account offers an an extra bonus of a small free overdraft and also a savings account opportunity of around 5% per annum. Reviewed on: 8th November 2017

Excellent bank

I have been a First Direct customer for many many years and have always found them to be an excellent bank. I would have no hesitation in recommending them to anyone looking for a new bank Reviewed on: 8th November 2017

A really easy way to bank via an app and online

A great bank with a linked savings account. Can do all your regular, day-to-day banking including making payments to friends and family really easily. The staff are friendly and helpful too. Reviewed on: 8th November 2017

Worth changing to

Easy to use, really helpful if you need to ring and great communication! Reviewed on: 8th November 2017

No problems would recommend

Been with the bank for nearly a year and have no complaints. Have contacted customer services and have been dealt with professionally and efficiently. The app is also easy to use. Reviewed on: 8th November 2017

The best Customer Service

The best Customer Service ever! All aboard! Reviewed on: 8th November 2017

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