Write a review

first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1344 reviews)

View other first direct products

4.68

Based on 1,344 reviews, last reviewed 23rd Apr 2025

800% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Does what it says on the tin. Does what it says on the tin. Excellent and easy to use App and excellent customer service. Reviewed on: 18th April 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

Read all reviews Write a review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

Review first direct: Current Account now

Help others make smarter decisions by sharing your own experience.

Write a review

first direct Current Account reviews (1344)

customer service tops

excellent customer service, prompt informative responses Reviewed on: 18th December 2016

Brilliant for online banking

I rang to increase our overdraft temporarily and the operator made it really easy and painless. I've done similar with other banks and they make such a song and dance, but FD were brilliant. They even rang me back on my mobile. Reviewed on: 18th December 2016

Great reliable service, solid security and great online features

Excellent professional and courteous service - always helpful and accessible Reviewed on: 18th December 2016

The best!

I often recommend First Direct to family and friends because of their outstanding customer service and easy online access. Reviewed on: 18th December 2016

Caring and Friendly bank

They simply are the best in terms of connecting with their customers. Whenever I speak to them, and it could be any time of the day or night, they are friendly, easy to deal with, and completely understanding of my requirements. I have been with them for 20 years, and cannot think about moving my current account. Reviewed on: 12th December 2016

Always friendly, helpful staff, open all hours

Simple the best bank for customer service Reviewed on: 5th December 2016

Brilliant bank!

Brilliant bank, great rates, customer service is TOP NOTCH. :) Reviewed on: 30th November 2016

Great customer service

Really happy with the customer service each time I phone or send a message I have a quick response and it is very easy to set up new accounts with them Reviewed on: 22nd November 2016

Why would you bother with another else

Be it over the phone or via the internet, FD was, is and will be the best first account to have. Reviewed on: 22nd November 2016

First class customer service

I don't often have to ring the bank with a query, but when I do the call is always answered quickly and courteously. Reviewed on: 22nd November 2016

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Student Current Account
from Nationwide 5.00 from 5 reviews
Current Account
from M&S Bank - Marks and Spencer 2.53 from 154 reviews
Classic Account
from Lloyds Bank 4.00 from 755 reviews

There's still more to see!

first direct has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub