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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1495 reviews)

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4.70

Based on 1,495 reviews, last reviewed 19th Aug 2026

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

You can talk to a human on the phone A human is available without talking to a bot for 20mins, they are in the UK with good English. Reviewed on: 19th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1495)

Excellent simple service

Always have great service from first direct, simple easy to use online banking and great call center staff Reviewed on: 15th November 2017

Excellent Service

Great people on the phone . Brilliant banking app. Reviewed on: 15th November 2017

What a bank account should be

The website and app are excellent, but most importantly, the person on the end of the phone is there when you need them. Reviewed on: 15th November 2017

Love them

telephone banking with UK call centres, no long queues and no "push 1 for this etc" Reviewed on: 15th November 2017

Never let me down

Extremely helpful and caring bank who really treat customers as people and not a number or statistic for performance. Reviewed on: 15th November 2017

Amazing customer service

No call queues, friendly and v helpful staff on the phone Reviewed on: 14th November 2017

Great customer aervice

Great customer service, no call queues, helpful and friendly staff Reviewed on: 14th November 2017

Great Company

We have been banking with First Direct for over a decade and would never change as their service, rates and 24 hour banking is wonderful. Reviewed on: 14th November 2017

Treat you as an actual person

With First Direct, it is never a case of computer say no. It feels like an old fashioned bank where they care about your situation or understand what you need. Will never leave them. Reviewed on: 14th November 2017

If only all companies were like this...

I have been a customer with First Direct for 20 years+ Amazing service always. Helpful. Polite. Human! Cannot fault them! I wish all companies operated at the same level of service! Reviewed on: 10th November 2017

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