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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1242 reviews)

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4.63

Based on 1,242 reviews, last reviewed 24th Dec 2024

42% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Very happy and wouldn’t switch I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn... Read more Reviewed on: 6th December 2024

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1242)

Best Bank There is

Switched to FD a year ago and have no regrets. £125 for switching and a £250 interest free overdraft. Was that impressed I switched my joint account to FD also. Reviewed on: 28th December 2015

Excellent customer service

I switched to First Direct from Natwest a few months ago. The customer service is second to none and the staff are really friendly and efficient. Reviewed on: 24th December 2015

Best current account...

First Direct are the best experience I've had in terms of handling my account and day to day experience. Customer service and use of apps / site really positive. Reviewed on: 24th December 2015

Excellent

It's weird as I wouldn't think having telephone contact only would make the service good, but it's been absolutely amazing. Every single problem I have they are there to sort it day in and day out. Reviewed on: 24th December 2015

Best bank by miles

I have banked with First Direct for nearly 20 years and have always experienced excellent customer service. I especially like being able to talk to a real person, 24/7, 365 days a year. I would recommend them to anyone and wouldn't change banks for any amount of money Reviewed on: 24th December 2015

Like a reliable car that never gives you any hassle and always passes its MOT

I've been a First Direct customer for over 16 years now and I've never had a bad experience with them in all that time. They've always been able to answer any queries I've had when using their telephone banking service, and their online banking runs flawlessly. Sure, nowadays they take a little longer to answer the phone when you ring but that's due to their large increase in popularity and I never seem to be on hold for more than a couple of minutes if at all. Would whole heartedly recommend them to anyone who are sick of their current bank and actually want to receive good service. I don't see myself leaving them at any point soon. Just like your car, if it aint broke don't fix it! Hoping that First Direct don't change their philosophy of good customer service ;) Reviewed on: 23rd December 2015

First Direct offer amazing customer service

It is very rare that your call is not answered immediately. After a very simple identity check, they are able to answer almost any question quickly and effectively - even when it is a query about something going back some time. It's the kind of simple and common sense approach to customer service you imagine every company should manage and yet very rarely do. Reviewed on: 9th December 2015

Excellent service.

What value most of all is the facility to be able to speak to someone promptly on the telephone.I have never been kept waiting for my call to be answered.Long may it continue. Reviewed on: 7th December 2015

uncomplicated service

whenever I've had cause to contact First Direct the staff have always been pleasant and helpful. Reviewed on: 26th November 2015

Superb, Friendly, Efficient, Fast and always go the extra mile to help you.

Superb, Friendly, Efficient, Fast and always go the extra mile to help you. I have contacted them by phone at 2pm and 2am on several occasions and the quality of customer service is always impeccable. A benchmark for other banks to aspire to. Reviewed on: 25th November 2015

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