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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

Best bank I have ever been with

Fantastic bank with amazing customer service. They answer the phone quickly and the customer service is straightforward and easy to deal with. Any problems I've had have been fully explained and dealt with efficiently and easily. I absolutely love this bank. Reviewed on: 20th November 2017

Great customer service and online security, good account terms

Opened a 1st Account many years ago because it could be linked with other accounts such as a regular saver account and an offset mortgage Reviewed on: 20th November 2017

Personal service

Fabulous company with real people who answer the phone efficiently and deal with any issues you might have effectively Reviewed on: 20th November 2017

Great bank

Always answer telephone quickly. Inspire confidence as staff are always knowledgeable and if they don't know they pass you on to somebody who does. Reviewed on: 19th November 2017

Such a great company

Have had mortgage, current account , savings and loan with FD over the years. Reliable, friendly, helpful and so easy to access. Reviewed on: 18th November 2017

Telephone Banking

You are connected to a real person extremely quickly. All staff very knowledgable. Based in the UK Reviewed on: 16th November 2017

First Class from First Direct

Nothing but praise, always contactable and helpful, would recommend to anyone Reviewed on: 16th November 2017

Very customer friendly

I have always found first direct very good to deal with. Have had no problems at all. Reviewed on: 15th November 2017

Excellent simple service

Always have great service from first direct, simple easy to use online banking and great call center staff Reviewed on: 15th November 2017

Excellent Service

Great people on the phone . Brilliant banking app. Reviewed on: 15th November 2017

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