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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

Telephone Banking

You are connected to a real person extremely quickly. All staff very knowledgable. Based in the UK Reviewed on: 16th November 2017

First Class from First Direct

Nothing but praise, always contactable and helpful, would recommend to anyone Reviewed on: 16th November 2017

Very customer friendly

I have always found first direct very good to deal with. Have had no problems at all. Reviewed on: 15th November 2017

Excellent simple service

Always have great service from first direct, simple easy to use online banking and great call center staff Reviewed on: 15th November 2017

Excellent Service

Great people on the phone . Brilliant banking app. Reviewed on: 15th November 2017

What a bank account should be

The website and app are excellent, but most importantly, the person on the end of the phone is there when you need them. Reviewed on: 15th November 2017

Love them

telephone banking with UK call centres, no long queues and no "push 1 for this etc" Reviewed on: 15th November 2017

Never let me down

Extremely helpful and caring bank who really treat customers as people and not a number or statistic for performance. Reviewed on: 15th November 2017

Amazing customer service

No call queues, friendly and v helpful staff on the phone Reviewed on: 14th November 2017

Great customer aervice

Great customer service, no call queues, helpful and friendly staff Reviewed on: 14th November 2017

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