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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1344 reviews)

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4.68

Based on 1,344 reviews, last reviewed 23rd Apr 2025

790% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Does what it says on the tin. Does what it says on the tin. Excellent and easy to use App and excellent customer service. Reviewed on: 18th April 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1344)

Great customer service

Very easy to get through and speak to someone. Always polite and very helpful. Great customer service! Reviewed on: 3rd February 2017

Number 1

The only bank without that annoying answering machine. The last of a dying breed! Reviewed on: 31st January 2017

Fantastic bank

I moved to First Direct via their website. I didn't need to visit a branch. They changed my account over using the 7-day-switchover and everything went smoothly. I love how I telephone and I get through to an actual person. No pressing numbers for different departments and no foreign call centres or getting disconnected. They also provide an overdraft without any charges. I'm so grateful. Reviewed on: 23rd January 2017

Worthy winner

Staff are always more than polite, consistent and pleasant. Nothing is too much trouble and website is always improving. Also don't send junk mail or bombard you with emails. Perfect. Reviewed on: 22nd January 2017

Fantastic customer service from this fab bank

Whenever I have a question or query with first direct I am always greeted with a polite and helping customer agent. Queries are consistently resolved well and I have never switched as a result. Reviewed on: 18th January 2017

An absolutely first class bank!

You get through to a UK call centre and they deal with the issue quickly and effectively. Brilliant and no high street queues! I wish I'd changed to them years ago. Reviewed on: 14th January 2017

Excellent Service Every Time

I have used First Direct for many years, their online banking with my current account is excellent, I like the way they have very good security, but most of all I like that when you ring them up they always have loads of time for you. You really feel that your query is important, they will always go that extra step to ensure you are happy and sorted. I have recommended them to family and friends and after having bad service at other banks prior to moving here, I can honestly say I would not move. Reviewed on: 8th January 2017

THE STAFF ARE FRIENDLY WHEN YOU SPEAK TO THEM ON THE PHONE

THE PEOPLE I SPOKE TO WERE GENUINE AND SEEMED LIKE INDIVIDUAL NOT FOLLOWING A SCRIPT Reviewed on: 7th January 2017

Great bank!

I have locked myself out my account and lost my card more times than i care to realise, such a quick and helpful response by customer service EVERY time! Reviewed on: 4th January 2017

First Direct make banking so easy.

I have been a customer of First Direct for around 25 years. Almost everything you need can be done on line and if not a HSBC branch will suffice. I have never thought about leaving, tempting as some offers are from other banks. Reviewed on: 2nd January 2017

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