Write a review

first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1344 reviews)

View other first direct products

4.68

Based on 1,344 reviews, last reviewed 23rd Apr 2025

52% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Does what it says on the tin. Does what it says on the tin. Excellent and easy to use App and excellent customer service. Reviewed on: 18th April 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1344)

Review of the first direct, Current Account:

Highly reccomend.

Can chat online,or on phone.Always pleasant,patient,very helpful.Feel safe and secure with this bank.I am retired.Very helpful.They do the 2 step code,if there s anything amiss.Also voice recognition.Would highly reccomend.Have saving accounts there too.Good interest rate if you fix for a year. Reviewed on: 2nd April 2025

From start to finish

From the first steps of transfer bank account to trying to sort out and clarifying problems caused by another agency, the customer service has been excellent, helpful, friendly and efficient Reviewed on: 5th April 2025

Excellent.

Excellent. Easy to use online banking, supported by friendly, efficient 24/7 phone banking. I have been with First direct for years and have never had a less than 1st rate experience. I seldom think about my bank as it does what I need day to day, and I can quickly contact staff via a phone call if I need information or advice. Reviewed on: 3rd April 2025

First Direct, First Class!

Every single time I interact with First Direct, I am never disappointed- always do what they say that’ll do - my current account, joint account and mortgage with them and highly recommend. Competitive rates, first class service but most importantly, that ‘personal’ touch. Reviewed on: 2nd April 2025

Protects your money always

Straightforward to move money, regular updates/advice and information..protects your money always Reviewed on: 2nd April 2025

Reliable banking

Great customer service, current account runs smoothly never had any issues Reviewed on: 2nd April 2025

Excellent service

Always available on the phone and UK call centre Reviewed on: 2nd April 2025

Excellent customer service by phone and app

Most interactions happen efficiently in the mobile app, but it’s easy to get personal answers quickly by calling up. Having a savings pot is an excellent benefit. Reviewed on: 2nd April 2025

Excellent bank

I have been banking with them for many years now and there’s nothing I could complain about. Reviewed on: 2nd April 2025

Hassle free banking,

Hassle free banking,straightforward and an easy to use website.Excellent interest rates on fixed rate accounts Reviewed on: 2nd April 2025

Secure online banking facilities, easy to use systems

Secure online banking facilities, easy to use systems, great savings account facility, lots of helpful information provided. Great system for providing information to check incoming and out going monies. Reviewed on: 2nd April 2025

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Freedom Current Account
from Danske Bank UK 4.50 from 2 reviews
Under 16s account
from Monzo 4.95 from 412 reviews
Choice Current Account
from Danske Bank UK 4.11 from 20 reviews

Want to see more from first direct?

Travel Money
from first direct 5.00 from 1 reviews
Fixed Rate Savings
from first direct 4.96 from 13 reviews
Tracker Rate Mortgage
from first direct 4.87 from 7 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub