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Harpenden Building Society: Savings reviews

4.42
Based on 337 reviews, last reviewed 30th Jan 2025
88% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
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8%
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4%
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1%
See only 1 star reviews
3%

Latest highest rating:

5

Always friendly and helpful and customer focussed . Always friendly and helpful and customer focussed . Particularly grateful for their time and understanding when my husband died. Equally helpful wheth... Read more Reviewed on: 30th January 2025
Jaqueline h's avatar
Jaqueline h

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024
Simon H's avatar
Simon H

About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (337)

Review of the Harpenden Building Society, Savings:

In branch service review

5
Local branch in Radlett high street, very friendly staff, helpful and well-informed. Reviewed on: 29th February 2024
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
There is no selling of their products as is often the case with larger building societies. Small and friendly and personal. Reviewed on: 26th October 2023
Reply from Harpenden Building Society Thank you for your feedback. if i'm reading your comment correctly, you are saying we don't bombard you with cross sale items such as loans or insurance etc. I 100% agree with you, however the teams are passionate about making sure our customers are in the right account for them, and as such they will signpost customers to other accounts if appropriate. We really appreciate your feedback, so thank you. Jon Sweeting Commercial Manager Response date: 2nd November 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
There is a local branch in Leighton Buzzard and I can have an account book. Reviewed on: 26th October 2023
Reply from Harpenden Building Society Thank you for your feedback, it's appreciated. Jon Sweeting Commercial Manager Response date: 2nd November 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Now that the banks have gone and not many cash machines, it would be a big help if you put one in. Reviewed on: 26th October 2023
Reply from Harpenden Building Society Thank you for your feedback. Cash Machines are both hugely expensive to purchase and to manage, in addition to this we would need to make significant changes to our infrastructure to allow our customers to use these. As always, we have to consider the needs of all 20,000 of our members before commiting to thse big ticket items. That being said, there is potential for us to do something along these lines- the project is still very much in its early stages, but watch this space. Thanks again for your feedback. Jon Sweeting Commercial Manager Response date: 2nd November 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Local, helpful and friendly staff. Reviewed on: 26th October 2023
Reply from Harpenden Building Society Thank you for your feedback- it's appreciated. Jon Sweeting Commercial Manager Response date: 2nd November 2023
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Harpenden Building Society

Unfriendly web application

3
Whilst applying for a bank account it said you could edit pages, if you clicked edit the whole application blanked, not very helpful. Reviewed on: 25th October 2023
Reply from Harpenden Building Society Hi Eileen, Thank you for your feedback and I'm sorry to understand that you experienced issues when you edited your details. That sounds incredibly frustrating so can empathise with you. The system should only reset if you edited your initial details (i.e. opening deposit and source of funds). As the product selection is included within this, the system will take you back to the original application screen as it requires you to confirm that the account selection is correct. We are aware that this can be improved and is on our road map for future development. That being said- the system should remember the majority of your details on application so that if you decide to edit, you don't need to re-enter all your details. If you are happy to contact me at [email protected] then i'd be more than happy to investigate this further so it doesn't happen again. Kind regards, Jon Sweeting Commercial Manager Response date: 26th October 2023
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Harpenden Building Society

Everything was going very smoothly until the last hurdle.

4
The whole online application process was very user friendly, but then at the very end the digital signature page did not load (I waited a whole hour), so I don't know now if my application has been processed or not. Reviewed on: 21st October 2023

Harpenden Building Society Branch Review

5
Friendly staff who take the time to explain things fully. Reviewed on: 18th October 2023
Reply from Harpenden Building Society Thank you for your feedback- it's appreciated. Jon Sweeting Commercial Manager Response date: 2nd November 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Local, friendly, very helpful service, very kindly sat down beside me to guide me through a transfer online (Wendy). Reviewed on: 18th October 2023
Reply from Harpenden Building Society That's lovely to read. I'll make sure this is cascaded back to Wendy. Jon Sweeting Commercial Manager Response date: 2nd November 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Friendly, informative, and helpful team. Reviewed on: 18th October 2023
Reply from Harpenden Building Society Thank you for your feedback- it's appreciated. Jon Sweeting Commercial Manager Response date: 2nd November 2023
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Harpenden Building Society

slow to answer and difficult to open an account

1
Took days to get any response to my application and then accepted a bank statement as evidence if address but not a new passport as evidence of identity unless it is certified ! Opened other accounts recently. Never been asked to send certified copy before. Waste of time. My investment will go elsewhere. Reviewed on: 18th October 2023
Reply from Harpenden Building Society Hi Antony, I'm sorry to understand your experience has not met your expectations on this occasion. We have an obligation to ensure we fulfill our necessary due diligence requirements, however if you would like to contact me directly at [email protected] about your expereince i will make sure that this is discussed. Once again, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 19th October 2023
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Harpenden Building Society

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