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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.68 (352 reviews)

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4.45

Based on 352 reviews, last reviewed 28th Feb 2025

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

4

In branch service review I like going to the local Tring branch and be able to ask questions, set-up new accounts and offered advice by your professional staff. Reviewed on: 28th February 2025

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Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (352)

Review of the Harpenden Building Society, Savings:

In branch service review

Clean, welcoming branch with kind, friendly staff. Reviewed on: 31st August 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th September 2024

Everything was going very smoothly until the last hurdle.

The whole online application process was very user friendly, but then at the very end the digital signature page did not load (I waited a whole hour), so I don't know now if my application has been processed or not. Reviewed on: 21st October 2023

Harpenden Building Society Branch Review

Friendly staff who take the time to explain things fully. Reviewed on: 18th October 2023

Reply from Harpenden Building Society Thank you for your feedback- it's appreciated. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Harpenden Building Society Branch Review

Local, friendly, very helpful service, very kindly sat down beside me to guide me through a transfer online (Wendy). Reviewed on: 18th October 2023

Reply from Harpenden Building Society That's lovely to read. I'll make sure this is cascaded back to Wendy. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Harpenden Building Society Branch Review

Friendly, informative, and helpful team. Reviewed on: 18th October 2023

Reply from Harpenden Building Society Thank you for your feedback- it's appreciated. Jon Sweeting Commercial Manager Response date: 2nd November 2023

slow to answer and difficult to open an account

Took days to get any response to my application and then accepted a bank statement as evidence if address but not a new passport as evidence of identity unless it is certified ! Opened other accounts recently. Never been asked to send certified copy before. Waste of time. My investment will go elsewhere. Reviewed on: 18th October 2023

Reply from Harpenden Building Society Hi Antony, I'm sorry to understand your experience has not met your expectations on this occasion. We have an obligation to ensure we fulfill our necessary due diligence requirements, however if you would like to contact me directly at [email protected] about your expereince i will make sure that this is discussed. Once again, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 19th October 2023

Easy to open !

Very easy to open and check the account was OK. Member of staff who rang with a query was lovely to speak to. Full marks ! Reviewed on: 12th October 2023

Reply from Harpenden Building Society Hi Victoria, This is great to read and thanks for your feedback. If you can remember my colleague's name then please email me at [email protected] and I will make sure I pass this on. Thanks again, Jon Sweeting Commercial Manager Response date: 19th October 2023

Hopeless trying to register

For 48 hrs I have been try to register/log in onto their website. I have been provided with User ID, formulated my password and was sent an activation code. All works until you reach the last obsticle, your prefered mode of 2nd authentication. The screen keeps saying 'error occcured return to main menu' Tried calling 5 times and all I get is the engaged tone. I am moving on to another BS to deposit my money. Reviewed on: 10th October 2023

Reply from Harpenden Building Society Thank you for your feedback, and i'm sorry to hear your experience with us has been so frustrating recently. Can I confirm you are calling the correct number, 01582 765411, as we don't have an engaged tone- instead we have a queue system until the call is answered by a colleague. I'm sure our colleagues will be able to help, however if you would prefer to contact me directly, my email address is [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 10th October 2023

On line login

Is totally useless. I've been trying in vain to activate online access for over a week now. Waiting for activation keys, changing passwords, talking to your customer service centre, All advise and instructions they gve leads to the same result - my activation key is out of date even if it was only sent by email minutes before and then my account is suspended yet again. I'll be closing my account and moving my funds to another place as this is utterly unworkable. i Reviewed on: 4th October 2023

Reply from Harpenden Building Society Hi Jacky, Thank you for your feedback and i'm sorry you have been experiencing issues with our online system. I can appreciate that this must be frustrating. If you would like to contact me with your details, i will investigate and try and get a solution for you. My email address is [email protected] Jon Sweeting Commercial Manager Response date: 5th October 2023

Existing customers beware

Issuing new accounts with better interest rates than existing accounts receive again. CSR? Governance? Does 'Business decision' override integrity? Reviewed on: 4th October 2023

Reply from Harpenden Building Society Hi Tom, Thanks you for your feedback, and I'm sorry to understand you are unhappy with the pricing of our products. We have recently introduced two new products, a 90 Days' Notice and an Online ISA account. Our 90 Day's notice account is paying a rate of 5.50%. As part of this launch, we also increased the rate of all of our previous-issue 90 day accounts so that existing customers will be earning the same as new applicants. We would also waive any notice periods for existing customers who wish to transfer to this product. The Online ISA is priced to represent the limited access and distribution of this product and for customers who are happy to apply and manage their accounts online. We have recently updated our processes to allow customers to apply for new products without he need to complete a full application form. We have and are continuing to make significant changes across the savings range, and as a result 99% of our savers are getting a higher than average savings rate. We have also recently added a feature to our website to encourage customers and non-customers to register so that they can stay informed of Harpenden Building Society news. This will include new product information and how to apply for new products. I appreciate your feedback, and if you wish to discuss further my email address is [email protected] Kind regards, Jon Sweeting Response date: 5th October 2023

Harpenden Building Society Branch Review

The staff are always very friendly and helpful. Very convenient having a local branch in Radlett. Reviewed on: 28th September 2023

Reply from Harpenden Building Society That's really great to hear, and we appreciate your feedback. Jon Sweeting Commercial manager Response date: 9th October 2023

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Harpenden Building Society: Savings reviews

20% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (352)

In branch service review

Everything was going very smoothly until the last hurdle.

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

slow to answer and difficult to open an account

Easy to open !

Hopeless trying to register

On line login

Existing customers beware

Harpenden Building Society Branch Review

Do you have a different Harpenden Building Society product?

There's still more to see!

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