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Harpenden Building Society: Savings reviews

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4.43

Based on 348 reviews, last reviewed 31st Jan 2025

53% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

7%

4%

1%

3%

Latest highest rating:

5

In branch service review Personal touch. Friendly and very helpful. Reviewed on: 31st January 2025

Verified source

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (348)

Review of the Harpenden Building Society, Savings:

Harpenden Building Society Branch Review

5

Staff are very friendly and helpful. The ability to make a deposit in a branch using a card would be very useful. Reviewed on: 23rd August 2023

Reply from Harpenden Building Society Thank you for your feedback and suggestion. We will take this on board for future discussions. Jon Sweeting Commercial Manager Response date: 12th September 2023

A friendly helpful building society with a personal touch

5

Harpenden BS are always friendly and helpful and go the extra mile for their customers. My whole family have used them for many years as they have a personal touch which other buildibng societies lack. Reviewed on: 3rd August 2023

Reply from Harpenden Building Society Thank you for your feedback, this is great to to read and we fully agree how important the personal touch is! Jon Sweeting Commercial Manager Response date: 4th August 2023

Harpenden Building Society Branch Review

5

There was a very pleasant lady at the front desk (WC). Reviewed on: 3rd August 2023

Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023

Harpenden Building Society Branch Review

5

Like the personal service available. Reviewed on: 3rd August 2023

Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023

Harpenden Building Society Branch Review

4

Very friendly staff who are easy to deal with. Reviewed on: 3rd August 2023

Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023

Harpenden Building Society Branch Review

4

Convenient and local, and like your interest rates. Reviewed on: 3rd August 2023

Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023

Harpenden Building Society Branch Review

5

People are very helpful and friendly. I can't recommend though as you are no longer local to me since you shut Buckingham. Reviewed on: 3rd August 2023

Reply from Harpenden Building Society We appreciate your feedback and sorry that you wouldn't recommend us following the closure of our Buckingham branch. All of our adult savings accounts are E-enabled for members who may not have access to a local branch and we are reviewing our processes to allow customers to complete some transactions via the phone. We hope that one day you will recommend us again. Jon Sweeting Commerical Manager Response date: 12th September 2023

Harpenden Building Society Branch Review

5

Personal, courteous and very professional service. Each representative is an asses to Harpenden Building Society. Reviewed on: 3rd August 2023

Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023

Excellent Personal Service

5

I was recently advised that I had made an incorrect withdrawl request. The member of staff made me feel a valued member of the society. Thank you. Reviewed on: 27th July 2023

Reply from Harpenden Building Society Thank you for your feedback, and I'm so glad we were able to help. If you would like to email me on [email protected] with details of the staff member who helped you then I will make sure this is passed onto both them and to their manager. Jon Sweeting Commercial Manager Response date: 4th August 2023

Harpenden Building Society Member Review

5

You actually speak to a person who can answer your questions and help you decide what is best for you. Reviewed on: 25th July 2023

Reply from Harpenden Building Society Thank you for your feedback, it's really appreciated. We also believe the personal touch is important and I'm glad we were able to help. Jon Sweeting Commercial Manager Response date: 4th August 2023

Harpenden Building Society Member Review

5

Friendly, with very efficient staff. Reviewed on: 25th July 2023

Reply from Harpenden Building Society Thank you for your response, and i'm thrilled to see your comment regarding our colleagues! I will make sure this is passed on. Jon Sweeting Commercial Manager Response date: 4th August 2023

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