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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.14 (645 reviews)

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3.07

Based on 645 reviews, last reviewed 13th Jun 2025

100% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

4

Great value for money however they should not differ... Great value for money however they should not differentiate between the different level of insurance in terms of customer service because some have to... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Ok until you actually have to use them. Ok until you actually have to use them. I was involved in a no fault hit and run where the other party accepted liability. They have severely under v... Read more Reviewed on: 13th June 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (645)

Review of the Hastings Direct, Car insurance:

CheekyCharges Campaigner

Well i had already been with them a year, and they sent my quote for the next year and it was over 50% more than the previous year even though i was in double figures for no-claims and there were no changes from last year. So I decided to used a comparison website and inputting the same details as on the quote, the same company came up as the cheapest insurers on the comparison website, at over 50% less than their quote. So i called them and asked why i had 2 quotes with such different prices and they couldn't answer me, they also tried to quote me a price that was between my two other quotes and when i said it would be cheaper for me to leave them now, and then re-join them with my online quote their answer was 'So why did you bother calling then?' I was simply amazed at that! So the Golden rule should always be- NEVER accept the quote from your current insurers without looking around first, it will save you a fortune! Reviewed on: 6th March 2016

Ok until you actually have to use them.

Ok until you actually have to use them. I was involved in a no fault hit and run where the other party accepted liability. They have severely under valued my vehicle at (offered £500 for a car valued at £1850). Ignored my emails and disputes, and will bully and coerce you into accepting an offer. If you call they'll put you on hold for ages in the hopes you give up. Ignore the bots on here and don't bother. Reviewed on: 13th June 2025

Great value for money however they should not differ...

Great value for money however they should not differentiate between the different level of insurance in terms of customer service because some have to use the app to contact customer services. Reviewed on: 12th June 2025

Easy to set up, renewal price the same as "new busin...

Easy to set up, renewal price the same as "new business" price, all in all very good firm to deal with Reviewed on: 26th February 2025

DO NOT USE HASTINGS PLEASE

Terrible - my car gets stolen and they refuse the claim for a key discrepancy issue and THEN LOSE THAT key! Car has been found by the police and Hastings, for over a month, have refused to resolve the fact I have not been able to pick up my car, since they LOST the only key I had access to. Disgusting company. See you in the court of law. Reviewed on: 29th January 2025

Accidental Damage

Reviews should be given on the back of a good or bad service. Not if you got a cheaper quote! This company is run by a bunch of fraudsters. My claim was refused for accidental TV damage because by removing fluff from corner of the TV I was essentially cleaning the TV! Cleaning is not covered under accidental damage. So just lie chaps at how you accidentally damaged something as these FRAUSTERS do not value honest customers. Reviewed on: 24th January 2025

Disgraceful car insurance company

Awful company will never go with them again. They up your insurance quote every year with a stupid reason why where I can go somewhere else do cheaper. After cancelling my contract I am then accused of not making a payment even tho it was through a direct debit where one month they didn’t take a payment and I was not informed why they didn’t take it even tho it should of gone out. After a year being penalised to still pay a missed payment fee on top of a whole month fee where my contract is ending. If I owe them the money that is not the issue here. My issue is the lack of communication with each other and myself on not informing me when a payment was not take. They are the most money grabbing company I have experienced and heard from other people do not bother with them. Reviewed on: 10th January 2025

Terrible company - put out fake quotes on comparisio...

Terrible company - put out fake quotes on comparision sites then when you try and complain say they will get back to you in 4 days!!! No one will give their details in call centre - dodgy, dodgy, dodgy!!! Reviewed on: 18th December 2024

Loyalty means nothing

Been with them for 5 years, suddenly they “can’t” renew my insurance but will not tell me why. “It’s not on the system” there’s no explanation whatsoever why they can’t renew. Changed my car last month and they asked for an additional £45 to cover the last 2 months, I paid it with no problem. But now they can’t renew me, quick to take £45 but can’t renew. Why didn’t they tell me 1 month ago we can’t do it? Weird. Had no convictions, no accidents etc but still can’t give me an explanation. I go on comparisons sites and they are happy to offer new a new policy but again can’t renew my current one. Loyalty means nothing these days, all a scam. Reviewed on: 22nd November 2024

tried to double my premium

tried to double my premium on auto renew and charged £20 to cancel. Put me on hold for 20 minutes, customer service rep tried to requote me several times despite me telling him I wasn't interested. Reviewed on: 7th November 2024

Sensible approach to black box (You Drive) policy.

I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me asking for information as to why I wasn't submitting any driving data. I was able to explain, forward an email from the garage, and it was fine. I thought the process could have been tricky but the customer service people were helpful and sensible about it. Reviewed on: 20th October 2024

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