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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.47 (367 reviews)

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4.57

Based on 367 reviews, last reviewed 4th Mar 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

My experience with Hinckley & Rugby during my first... My experience with Hinckley & Rugby during my first home purchase in the UK was incredibly smooth and satisfying. They provided me with a unique oppor... Read more Reviewed on: 4th March 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Your home is likely to be your largest financial purchase, so finding the right lender is key. We collect Hinckley & Rugby Building Society mortgage reviews to help you make an informed decision.

Hinkley & Rugby Building Society is a mutual organisation that provides a range of mortgage products. Before taking out a mortgage product, make sure that you’re confident with the terms, conditions and interest rates. Always contact the lender or an independent advisor if you have any questions or need help understanding your options.

Are you considering Hinckley & Rugby Building Society as your mortgage lender? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out what mortgage products homeowners have and how satisfied they have been throughout the term. Learn more about the customer service received and whether borrowers would recommend the lender to family and friends. All of this and more can be found in our Hinckley & Rugby Building Society mortgage reviews.

Did Hinckley & Rugby Building Society help you purchase your dream home? Share your experience with others by writing a review. Tell us why you chose Hinckley & Rugby Building Society. Did you feel supported throughout the application process? Has the Society kept you up to date with any important mortgage news and changes? Would you recommend your mortgage product to family and friends? Write a Hinckley & Rugby Building Society mortgage review today.

Hinckley & Rugby Building Society Mortgages reviews (367)

Review of the Hinckley & Rugby Building Society, Mortgages:

Good customer service

Always helpful and can an always speak to an actual person which is fairly rare these days Reviewed on: 7th November 2024

Reply from Hinckley & Rugby Building Society Hi Matthew Thank you for taking the time to review our services. We too believe that access to actual people, who are able to help and support our members, is important. We will continue prioritising personal service to our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 21st November 2024

Phone was answered quickly and proffesionally.

Phone was answered quickly and proffesionally. Resolved my issues fast and answered my stupid questions. Thank you. Reviewed on: 15th April 2024

Reply from Hinckley & Rugby Building Society Hi Charlie Thanks for taking the time to let us know about the service you received from our mortgage team over the phone. It’s always good to hear they were able to help, please be assured we welcome any questions you have, as none are stupid. We’re always happy to explain our requirements, processes, and products to ensure full understanding. Should you require any further assistance please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2024

Karen and her team were very helpful, thank you!

Karen and her team were very helpful, thank you! Reviewed on: 28th March 2024

Reply from Hinckley & Rugby Building Society Hi Michael Thank you very much for taking the time to send us your comments regarding the assistance you received from Karen and the team. Should you need any further help please do not hesitate to get in touch, we’d be only too happy to oblige. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th April 2024

Fast friendly knowledgeable service

Fast friendly knowledgeable service Reviewed on: 25th March 2024

Reply from Hinckley & Rugby Building Society Hello Steven Thanks for your encouraging comments regarding the service you received from our mortgage team. Fast, friendly, and knowledgeable are exactly what we’re aiming to deliver, so it’s great to hear that was your experience. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th April 2024

Re-Morgage

Have spoken to both Louise and Jo regarding my Re-mortgage and they were both very helpful. Reviewed on: 25th March 2024

Reply from Hinckley & Rugby Building Society Hi Paula Thanks for taking the time to pass on your comments about the service you received from our mortgage team regarding your remortgage. It’s great to hear you were happy with the service Jo and Louise delivered, and you found them to be helpful. Please do not hesitate to get back in touch should you need any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th April 2024

Great Service

Staff are so polite and helpful, always making you feel valued. They are knowledgeable about the products, processes and procedures. If you need to be transferred to a different person, you don’t have to repeat yourself as your initial clearance/conversation will have been relayed. It doesn’t sound like you’re talking to someone in a massive call centre so it’s easy to hear and follow the conversation. Reviewed on: 23rd March 2024

Reply from Hinckley & Rugby Building Society Hi Caroline, It’s great to hear that the service you’ve received from our mortgage team has been friendly and professional. Our department teams are based here at our head office here in Hinckley, definitely not a massive call centre, so we’re very pleased this has been well received by our valued members, such as yourself. Thank you for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th March 2024

Customer service is excellent at Hinckley and Rugby.

Customer service is excellent at Hinckley and Rugby. All the people who have answered the phone to me recently have been polite, clearly spoken, patient, well informed, helpful and friendly. Waiting time to talk to them is also minimal. All very refreshing compared to many other companies. Reviewed on: 22nd March 2024

Reply from Hinckley & Rugby Building Society Hi Jennifer Thank you so much for your encouraging feedback, it’s great to hear you’ve always received great service from our teams, delivered to you promptly. Thank you for taking the time to tell us about it and also for choosing the Society for your mortgage. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th March 2024

The best mortgage offer!

H&R offered the best mortgage deal among other offers, which I was happy to accept, thank you! Reviewed on: 13th March 2024

Reply from Hinckley & Rugby Building Society Thank you for choosing the Society for your mortgage, we're glad we could assist you with securing the right deal for your needs. If you have any questions or need further assistance, please feel free to reach out. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th March 2024

fantastic service provided by knowledgeable, friendl...

fantastic service provided by knowledgeable, friendly and helpful decision makers. Deborah and Angela were both able to assist and deal with my query efficiently, providing great customer service. Speaking to people who are empowered and fully understand. The products is so helpful and also so rare these days. Reviewed on: 7th March 2024

Reply from Hinckley & Rugby Building Society Thanks again for your comments Sara, it's wonderful to hear you had such a positive experience with Angela and Deborah. Please do reach out if we can be of any further assistance and thank you for choosing the Society for your mortgage. Response date: 8th March 2024

Fantastic service - knowledgeable and helpful.

Fantastic service - knowledgeable and helpful. Deborah & Angela dealt with my query very efficiently and provided good insight. A pleasure to deal with people who are friendly, decision-makers. Would recommend the H&R team. Reviewed on: 7th March 2024

Reply from Hinckley & Rugby Building Society Hi Sara Thank you for your wonderful feedback! We're delighted to hear that Deborah and Angela provided you with fantastic friendly and efficient service. We will happily pass on your comments to the team. We appreciate your recommendation and are here whenever you need assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th March 2024

The society’s way of doing things is like in Victori...

The society’s way of doing things is like in Victoria time. We are in the digital 21st century and I don’t know how the society can attract young customers or retain middle age customers. Very tick-box mentality Reviewed on: 7th March 2024

Reply from Hinckley & Rugby Building Society We are sorry to hear that we have not met your expectations and we are currently working hard to improve our technology and processes. Thank you for your taking the time to pass on your feedback – we would be grateful if you could contact us and explain your experience in case it could help us address any issues: https://www.hrbs.co.uk/contact-us/ Response date: 8th March 2024

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