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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1421 reviews)

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4.82

Based on 1,421 reviews, last reviewed 24th Aug 2025

64% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Helpful well informed staff. Helpful well informed staff. No waiting. Friendly personal service Reviewed on: 24th August 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1421)

Review of the Hinckley & Rugby Building Society, Savings:

Personal service

Bev from Nuneaton phoned to advise me I'd not sent all the necessary documents and was most helpful when I visited the office Reviewed on: 11th March 2025

Reply from Hinckley & Rugby Building Society Thank you, Elizabeth, for your feedback on our services. It’s good to hear Diane was able to assist you with the required documents, I do hope we managed to get your savings sorted successfully, thank you for choosing the Society. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th March 2025

Helpful well informed staff.

Helpful well informed staff. No waiting. Friendly personal service Reviewed on: 24th August 2025

I would like to highly commend the excellent custome...

I would like to highly commend the excellent customer service provided by Michelle at the Broughton Astley branch. She was incredibly helpful and her knowledge of the different savings accounts was exceptional. She explained everything so clearly and simply, making it very easy for me to understand the options available. Her professionalism and friendly approach made for a fantastic customer experience. Reviewed on: 21st August 2025

Decided to stay with Hinckley & Rugby

Rather than transfer out the matured funds to another bank or building society, we decided to stay with this building society. Excellent friendly service from Marie, Rita and Mandy at the Wigston Branch. It was pleasant to pop in to see them. Reviewed on: 19th August 2025

Excellent Service

I was promptly offered a seat when I told counter staff what I was looking for. Liam listened carefully to my situation and offered the right account for my circumstances. There was no hurry, no pressure. I felt valued, something which can be rare for those of us in the OAP pigeon hole! Reviewed on: 13th August 2025

Reply from Hinckley & Rugby Building Society Hello Ann Thanks for taking the time to send us your thoughts on the service you received from Liam. It’s absolutely the case that we value all of our members, and they each receive a service that suits their requirements. It’s great to learn you were given the time and information you required and left feeling very happy with the service you’d received. I will ensure that your comments are share with Liam and the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 21st August 2025

Well put together answers and questions knew what wa...

Well put together answers and questions knew what was required. Reviewed on: 12th August 2025

Reply from Hinckley & Rugby Building Society Hi Balvinder Thanks for taking the time to send us your comments. Its good to hear the communications and information you received from our team was well received, please don’t hesitate to get in touch if you need any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 21st August 2025

Very efficient transferring my 120 day account into...

Very efficient transferring my 120 day account into a fixed rate cash ISA. Reviewed on: 11th August 2025

Reply from Hinckley & Rugby Building Society Hi Stephen and thank you for your feedback. It’s good to hear our team in Hinckley were able to assist you with your savings and your requirements were dealt with efficiently. Thank you for choosing the Society to look after your Cash ISA, if we can be of any further assistance please do not hesitate to contact us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 21st August 2025

Always friendly and helpful staff.

Always friendly and helpful staff. Nice to have a local branch, you can ask questions face to face. Reviewed on: 9th August 2025

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your comments Alison. It’s great to know our branch continues to prove valuable to our members and the face-to-face service we take great pride in, is appreciated. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 21st August 2025

Friendly and professional staff at the Nuneaton branch.

Friendly and professional staff at the Nuneaton branch. Especially pleased with Di, who offered me great advice, and talked me through all of the different savings products on offer. Always friendly and welcoming at Nuneaton, a great team. Reviewed on: 31st July 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely feedback Diane. We’re thrilled to hear that you had such a positive experience at our Nuneaton branch. Di will be especially pleased to know her advice and support made a difference; she’s a valued member of our team. It’s great to know the whole branch continues to provide a friendly and professional service. We’ll be sure to pass your kind words on to everyone at Nuneaton! Please do not hesitate to reach out such you need any further support and if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th August 2025

Savings Account

Michele was extremely helpful and has always been so whenever my wife and I have met her Reviewed on: 28th July 2025

Reply from Hinckley & Rugby Building Society Hello Brain and thank you for your feedback for Michelle, it’s great to hear you find her to be consistently helpful. Our team takes great pride in supporting our members and providing a personal service, so it’s always rewarding to hear when that effort is valued and noteworthy. Please do not hesitate to reach out such you need any further support and if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th August 2025

Manager and staff of Rugby branch extremely helpful...

Manager and staff of Rugby branch extremely helpful when I needed to manage my mother’s account remotely. Very prompt and efficient service. Reviewed on: 26th July 2025

Reply from Hinckley & Rugby Building Society Many thanks for taking the time to pass on your feedback about your experience with our team in our Rugby branch. I’m very pleased to hear that they were able to assist you with the management of your mother’s account, and that you found them to be helpful and efficient. We take pride in the personal service our branch teams are able to provide, so it’s always encouraging to hear that it’s valued by our members. Please do not hesitate to reach out such you need any further support and if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th August 2025

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