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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1370 reviews)

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4.82

Based on 1,370 reviews, last reviewed 12th Apr 2025

105% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Local branch staff were very knowledgeable and helpful. Local branch staff were very knowledgeable and helpful. Reviewed on: 12th April 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1370)

Review of the Hinckley & Rugby Building Society, Savings:

Excellent Customer Service, can go into the branch o...

Excellent Customer Service, can go into the branch or pick up the phone to talk to a person and not a robot. Love Hinckley & Rugby Building Society - keep up the good work :-) Reviewed on: 21st February 2025

Reply from Hinckley & Rugby Building Society Hello Carol and thank you for taking the time to pass on your thoughts about our services. It’s really encouraging to hear you appreciate the human and personal approach we take to customer service. We believe our valued members deserve time and attention direct from our staff, so remain committed to providing options to suit everyone. We look forward to welcoming you again in the future. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 3rd March 2025

Contacted the H&R online chat regarding a new ISA.

Contacted the H&R by online chat regarding a new ISA. I was quickly contacted by the South Wigston branch arranged meeting and the ISA books are being posted all in the same day. Exceptional service. Thank you and well done. Reviewed on: 3rd April 2025

Opening Saving Accounts

Clear information and very effective opening our accounts Reviewed on: 3rd April 2025

Reply from Hinckley & Rugby Building Society Hi Richard Thank you for taking the time to provide your feedback for our team in Lutterworth. We take pride in providing clear information on our products and services so our members can make informed decisions about their savings, so this is great to hear. Thank you for choosing to save with the Society and if we can be of any further assistance in the future please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th April 2025

Natalie in Lutterworth was helpful, friendly and eff...

Natalie in Lutterworth was helpful, friendly and efficient. Reviewed on: 3rd April 2025

Reply from Hinckley & Rugby Building Society Hi Sheila It’s great to hear Natalie was able to assist you with your savings and did so in a friendly, professional manner. Please do not hesitate to pop in branch or call our team should you need any further assistance in future. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th April 2025

I WAS DEALT WITH A PLEASING, WELCOMEING, MANNER,VERY...

I WAS DEALT WITH A PLEASING, WELCOMEING, MANNER,VERY CLEAR EXPLANATIONS AND ACHIEVED ALL THAT WAS NEEDED Reviewed on: 2nd April 2025

Reply from Hinckley & Rugby Building Society Hi Malcred Thank you for taking the time to pass on your comments about your experience in our Hinckley branch. It’s great to hear we were able to assist you with all you required and that our team was welcoming. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th April 2025

Great Service!

We always like to go into the South Wigston branch as the staff are very helpful. Marie & Rita fully explained the accounts we could transfer our money into. They were both extremely knowledgable about the accounts available to us. Many Thanks Reviewed on: 1st April 2025

Reply from Hinckley & Rugby Building Society It’s great to hear you have found our team at South Wigston to be helpful and knowledgeable and that you enjoy your visits to our branch. We are committed to retaining our face-to-face services in our local towns and villages. Thank you for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th April 2025

Convenient being local.

Convenient being local. Quick efficient & very helpful staff in the branch Reviewed on: 29th March 2025

Reply from Hinckley & Rugby Building Society Hi Jill Thank you for taking the time to share your feedback. It’s good to hear we’re conveniently located for you; we are committed to retaining our presence in our local towns and villages. It’s also great to hear our staff are helpful and efficient. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th April 2025

Friendly, professional, efficient.

Diane at Nuneaton branch was friendly, professional and highly efficient .... exactly what is required for customer satisfaction and retention ...... Excellent Reviewed on: 27th March 2025

Reply from Hinckley & Rugby Building Society Wow, they are exactly the words we love to hear from our members regarding the service offered by our team. Thank you for taking the time to pass on your feedback for Diane, it’s much appreciated. We will ensure this is shared with Diane and her team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th April 2025

Rita was very helpful.

Rita was very helpful. It proved easy to change accounts for my elderly mother. The cancelled and new passbooks were returned by post safely and swiftly after my visit. Reviewed on: 27th March 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to provide this feedback for Rita. It’s good to hear she was able to assist you in transferring your mother’s account and get everything sent out in a timely fashion. Please do not hesitate to get in touch if we can be of any further assistance. Response date: 11th April 2025

The experience was very easy at the Lutterworth branch!

The experience was very easy at the Lutterworth branch! Reviewed on: 25th March 2025

Reply from Hinckley & Rugby Building Society Hi Michael, Thank you for passing on your feedback about our team in Lutterworth, we appreciate you taking the time. It’s always good to hear things are nice and easy for our members, we like to keep things uncomplicated where we can. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th March 2025

The staff at Lutterworth branch are always helpful &...

The staff at Lutterworth branch are always helpful & friendly. I went in to put notice on my account to pay off a chunk of my mortgage and they let me know I could have the money straight away because of rate change - thank you for being so sincere. Reviewed on: 17th March 2025

Reply from Hinckley & Rugby Building Society Hello Stephen, Thanks for taking the time to share your feedback. It’s wonderful to hear the team in Lutterworth have offered a consistent friendly service to you. It’s also great they were able to help you with your transaction, and it was easier than you expected. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th March 2025

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