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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1379 reviews)

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4.82

Based on 1,379 reviews, last reviewed 17th Apr 2025

127% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

We had a very good experience at a difficult time. We had a very good experience at a difficult time. Liam at Hinckley branch was very helpful. Reviewed on: 17th April 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1379)

Review of the Hinckley & Rugby Building Society, Savings:

Visit to Lutterworth Branch

We popped into the Lutterworth branch to inquire about opening some sort of account. We came out with an account chosen and opened. Natalie talk us through all options and was very informative and patient. Reviewed on: 28th February 2025

Reply from Hinckley & Rugby Building Society Hello Dorothy, It’s great to hear we were able to help you find a suitable home for your savings and it’s lovely to hear how pleased you were with the service you received from Natalie. Should you need any further assistance please do not hesitate to get in touch, we’d be happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th March 2025

Nice friendly assistant who served us

Nice friendly assistant who served us Reviewed on: 11th April 2025

Liam was very informative and patient with us.

Liam was very informative and patient with us. Reviewed on: 10th April 2025

Reply from Hinckley & Rugby Building Society Hello and many thanks for your comments regarding the service you received from Liam. It’s always good to hear about our teams taking the time to properly assist our members, that’s exactly what we’re here for. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

Very helpful, quick and easy many thanks

I went in with an old aplication form but Rita soon helped me with the new form and quickly sorted it out for me. Mand it easy for me many thanks Reviewed on: 9th April 2025

Reply from Hinckley & Rugby Building Society Hi Neil, We’re very happy to hear you were pleased with the service you received from Rita at our South Wigston branch, and she was able to get you sorted with the up to date forms you required. Thank you for taking the time to share your feedback with us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

It is so nice to be able to deal with REAL people in...

It is so nice to be able to deal with REAL people instead of internet robots. To be able to go into a branch and be dealt with straight away instead of waiting on the phone in a queue. Reviewed on: 9th April 2025

Reply from Hinckley & Rugby Building Society Hello Chris, It’s a pleasure to hear how much you appreciate the service our people have provided you with. We too believe face-to-face services are still valued and important. Thank you for taking the time to share your feedback with us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

I called in to open a savings account.

I called in to open a savings account after downloading the application form and I was greeted by a friendly member of staff who then went through all the paperwork etc. And a good job done very well. Reviewed on: 9th April 2025

Reply from Hinckley & Rugby Building Society Hello David, Thank you for your comments about our team in Lutterworth. It’s great to hear you received a warm welcome and we were able to help you with the required paperwork. Thank you for taking the time to pass on your feedback and for choosing the Society to look after your savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

Spalding branch helpful, efficient & friendly.

Allways find Spalding branch helpful, efficient & friendly. I appreciate the fact that I can telephone the branch direct, very good customer service. Reviewed on: 8th April 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to pass on your comments regarding the service you’ve received at our Spalding agency. It’s always good to hear from our members about how highly valued our personal customer service is. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

Excellent personal service

A pleasure to deal with from start to finish, Liam Hollis was quick to answer the phone and assist with some issues regarding account opening. Reviewed on: 7th April 2025

Reply from Hinckley & Rugby Building Society Hi Sarah, Thank you for your comments regarding the service you’ve received from Liam. It’s great to hear he was able to assist you with your new account and you weren’t left waiting when you called our office. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

Overall very good.

Overall very good. Stuff at the brunch and telephone service are very helpful and polit . Reviewed on: 5th April 2025

Reply from Hinckley & Rugby Building Society Hello Mehran, It’s great to hear you have found our teams to be polite and helpful, that’s exactly what we’re aiming for. Thank you for taking the time to share your comments withs us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

Liam is very knowledgeable and helpful

Liam is very knowledgeable and helpful Reviewed on: 3rd April 2025

Reply from Hinckley & Rugby Building Society Hi Andrew, Thank you for taking the time to pass on your comments about the service you’ve received from Liam. It’s great to hear you’ve been happy with his knowledge and willingness to assist. We will ensure he sees your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

Contacted the H&R online chat regarding a new ISA.

Contacted the H&R by online chat regarding a new ISA. I was quickly contacted by the South Wigston branch arranged meeting and the ISA books are being posted all in the same day. Exceptional service. Thank you and well done. Reviewed on: 3rd April 2025

Reply from Hinckley & Rugby Building Society Hi Michael, Really great to hear how pleased you were with the service you received from our teams! We pride ourselves on the personal service we offer our members. Thank you for choosing the Society for your ISA savings. Should you need any further assistance please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

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