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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1418 reviews)

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4.82

Based on 1,418 reviews, last reviewed 13th Aug 2025

64% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Excellent Service I was promptly offered a seat when I told counter staff what I was looking for. Liam listened carefully to my situation and offered the right account ... Read more Reviewed on: 13th August 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1418)

Review of the Hinckley & Rugby Building Society, Savings:

Personal service

Bev from Nuneaton phoned to advise me I'd not sent all the necessary documents and was most helpful when I visited the office Reviewed on: 11th March 2025

Reply from Hinckley & Rugby Building Society Thank you, Elizabeth, for your feedback on our services. It’s good to hear Diane was able to assist you with the required documents, I do hope we managed to get your savings sorted successfully, thank you for choosing the Society. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th March 2025

Excellent customer service

Called me when they said they would. Very reassuring manner when I was concerned about posting a cheque Reviewed on: 25th April 2025

Reply from Hinckley & Rugby Building Society Hello Fiona, Many thanks for taking the time to provide us with your feedback. It’s great to hear that our team were able to reassure you and that they kept to the timescales you were expecting. That’s exactly what we’d expect from our people. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th May 2025

Very professional approach and was caring, sympathet...

Very professional approach and was caring, sympathetic and ensured that my requirements were met to my satisfaction. Reviewed on: 25th April 2025

Reply from Hinckley & Rugby Building Society Hi Alan, It’s good to hear you were greeted with a caring approach by our team and that we were able to carry out your requirements successfully. Many thanks for taking the time to provide us with your feedback, please don’t hesitate to contact us if we can be of any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th May 2025

My favourite building society

Friendly and helpful service and they have branches you can go into. I have several cash ISA's with them and each of them have been the highest interest within the local area . I like the fact that they have branches you can go into as I like face to face service. Reviewed on: 24th April 2025

Reply from Hinckley & Rugby Building Society Hello Janet, It’s great to hear how much you value our branch teams and the service they offer. We are committed to ensuring our members are given a variety of ways to deal with us, which seems more important than ever, with so many of our fellow financial service providers moving away from our local high streets. It’s also great to hear our Cash ISA products were attractive to you. Thanks for taking the time to provide us with your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th May 2025

I found the branch clean and welcoming.

I found the branch clean and welcoming. I was not kept waiting and was warmly greeted with a smile. Mandy reviewed my application and confirmed everything with me as I would expect. She explained the process and provided me with the requisite pamphlets. The whole experience was very pleasant...keep it up! Reviewed on: 24th April 2025

Reply from Hinckley & Rugby Building Society Hello Kaushik, Thanks for taking the time to provide us with your feedback, we love hearing from our members. I am pleased to hear that your experience with Mandy and our team over in South Wigston was a positive one. Thank you for choosing to save with the Society and should you need any assistance in future please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th May 2025

Humaninvolved

They contacted quickly, easy to us and a human experience Reviewed on: 22nd April 2025

Reply from Hinckley & Rugby Building Society Thanks for the feedback, we take pride in the personal service offered by our local teams. It’s great to hear you were happy with the ease and speed of our service. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd April 2025

Excellent service

I received excellent service from Gemma, who gave me a full explanation, as well as documentation, about the savings I decided to choose. I have been a customer of Hinckley & Rugby Building for several years, and visiting their South Wigston branch has always been a good experience. Reviewed on: 22nd April 2025

Reply from Hinckley & Rugby Building Society Hi Alice, Thank you for your loyalty and choosing the Society for your savings. I am very happy to hear Gemma was able to provide you with everything you needed and that your experience with the team in South Wigston has been consistently good. Thanks for taking the time to pass on your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd April 2025

5 Year ISA

Liam was very helpful in Hinckley and explained about the 5 year ISA, with the Pass book. I am used to being able to see ISAs online so the Pass Book was new to me . Reviewed on: 22nd April 2025

Reply from Hinckley & Rugby Building Society Hi Jackie, Thank you for taking the time to pass on your feedback, its great to hear Liam was helpful and was able to provide the information you needed regarding our 5 Year ISA. Should you wish to view your savings online please visit our website and follow the links for H&R Online (top righthand button). Should you need any help registering please do not hesitate to contact our team who will be able to assist you. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd April 2025

simple straight forward procedure to open an IS...

very simple straight forward procedure to open an ISA saving account. filled out the form and after a few days received a call from an advisor confirming the account open and giving information we need to transfer funds. Reviewed on: 19th April 2025

Reply from Hinckley & Rugby Building Society Hello Laura, It’s always great to hear from our members, so thank you for taking the time to get in touch and provide us with your feedback. It’s encouraging to hear you found the process to open an ISA straightforward, especially at such a busy time for our team. Should you need any further assistance please do not hesitate to get in touch, we’d be happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd April 2025

Lovely friendly staff. really easy to open an account

Lovely friendly staff and really easy to open my account. I was expecting a load of unnecessary document checks and hoops to jump through - instead a very friendly and modern experience. More business coming your way. Reviewed on: 18th April 2025

Reply from Hinckley & Rugby Building Society Afternoon Christina, It’s great to hear you found our staff friendly and our processes to be straightforward and modern, this is exactly what we’re aiming for. We’re very happy you chose to open a savings account with the Society and we look forward to welcoming you again in the future. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd April 2025

We had a very good experience at a difficult time.

We had a very good experience at a difficult time. Liam at Hinckley branch was very helpful. Reviewed on: 17th April 2025

Reply from Hinckley & Rugby Building Society Hello Shirley, I am sorry to hear you have been experiencing a difficult time recently, however I am very pleased to hear that Liam was helpful and able to assist you. Thank you very much for taking the time to send us your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd April 2025

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