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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1402 reviews)

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4.81

Based on 1,402 reviews, last reviewed 2nd Jun 2025

89% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Friendly staff Very knowledgeable & friendly staff that explained clearly about the savings account I wanted to open Reviewed on: 2nd June 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1402)

Review of the Hinckley & Rugby Building Society, Savings:

Excellent friendly and personal service from Mandy

Excellent friendly and personal service from Mandy Reviewed on: 30th April 2025

Reply from Hinckley & Rugby Building Society Hi Alan, Thanks for taking the time to pass on your comments regarding the service you received from Mandy. It’s great to hear you were pleased by the personal approach we take to customer service and that you found Mandy friendly, we have made it a priority to ensure our members are treated as individuals and that they feel very welcomed by our teams. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th May 2025

Friendly staff

Very knowledgeable & friendly staff that explained clearly about the savings account I wanted to open Reviewed on: 2nd June 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to pass on your comments about the service you received from our team in Broughton Astley. It’s great to hear that the team were able to provide you with the information you required on our accounts. Please do not hesitate to get in touch should you have any further queries. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th June 2025

Worth considering

The service in the branch was very good. I was on a strict time limit re the car park and the counter staff tried hard to accommodate that. Having said that the Hinckley and Rugby has limitations regarding its systems and procedures. For instance you can not open a savings product online. Also. it was a bit irritating that to open any new savings account you have to fill in a questionnaire comprising of several pages, even when I have been a customer for perhaps 30 years continuously, had an existing savings account and have held several over the years. The great majority of the information requested they would already have on their systems! Also, they are unable to update the old passbook with closing interest, give out the passbook for the new product, or make a payment to you in branch for the balance being withdrawn. These have to be posted out to you later. Reviewed on: 28th May 2025

Reply from Hinckley & Rugby Building Society Hello Bernard, Thank you very much for taking the time to pass on this considered feedback. It’s encouraging to hear the team did what they could to accommodate your restrictions on time, however it also useful to hear of your frustrations with some of our processes. I have passed your comments on to our management team so they can be reviewed and taken into consideration. Please be assured that we welcome our members feedback whether good or bad, as this gives us valuable insight which can help shape our products and services in the future. With that in mind perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel. Response date: 5th June 2025

Lutterworth Branch

I visited the Lutterworth Branch, to enquire about the differing accounts on offer, after receiving a letter regarding the change in interest rates. I had no qualms in keeping my savings in a local and trusted Building Society, especially with the Lutterworth Team, who are particularly helpful and articulate. Reviewed on: 21st May 2025

Reply from Hinckley & Rugby Building Society Hello Ali, Thank you for taking the time to tell us about your experience with the Society. It’s encouraging to hear we were able to assist you with your savings following the rate change notification and that you are happy with the Society, notably our team in Lutterworth, as your local and trusted provider. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th June 2025

All round positive experience

Courteous and knowledgeable advisor was able to guide us efficiently through the setting up of our new accounts. The products offered a good interest rate and were suitable for our needs. Reviewed on: 21st May 2025

Reply from Hinckley & Rugby Building Society Hello Caroline, Thank you for taking the time to pass on your feedback about the service you received from our team in Rugby. It’s great to hear both our products and services suited your requirements and we were able to assist you with new savings accounts. Should you need any further assistance please do not hesitate to contact us, we’d be happy to help. Also, if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th June 2025

Dealt with in a polite,friendly,efficient manner by...

Dealt with in a polite,friendly,efficient manner by a knowledgeable member of your staff who dealt with all my requirements Reviewed on: 21st May 2025

Reply from Hinckley & Rugby Building Society Hello Bernard, Thank you for taking the time to pass on your feedback, the way you have described the service you received from our team member in Castle Street is wonderful to hear. Should you need any further assistance please do not hesitate to contact us, we’d be happy to help. Also, if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th June 2025

The staff were very helpful and friendly.

The staff were very helpful and friendly. Reviewed on: 19th May 2025

Reply from Hinckley & Rugby Building Society Hello Lucie, Thank you for taking the time to pass on your feedback, it’s good to hear you were happy with the service you received from our friendly team in Nuneaton, it’s also great to hear someone recommended us to you. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th June 2025

Very friendly and helpful .

Very friendly and helpful . I found the experience useful and my questions answered to my satisfaction Reviewed on: 16th May 2025

Reply from Hinckley & Rugby Building Society Hello Archie Thank you for taking the time to pass on your feedback, it’s good to hear you were happy with the service you received from our team in Nuneaton, friendly and helpful is exactly what we’re aiming for. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th June 2025

Staff in Broughton Astley were excellent, particular...

Staff in Broughton Astley were excellent, particularly Claire. H&R cannot do spousal ISA transfers in house. This has caused my father undue stress and complicated the whole bereavement process. Five stars for Claire. One star to H&R. Reviewed on: 15th May 2025

Reply from Hinckley & Rugby Building Society Hello Nicola Thank you for taking the time to pass on your feedback, it’s good to hear you were happy with the service you received from our team in Broughton Astley, however, I am sorry to hear you were disappointed with our required process for dealing with what must be a difficult situation. I have passed your comments on to our complaints team who I am sure will be in touch to discuss this with you. Response date: 4th June 2025

Hinckley & Rugby have been very helpful.

Hinckley & Rugby have been very helpful. Applied for a savings account, the account closed to new customers on the day I sent the cheque, and Hinckley & Rugby honoured the cheque, which I was very grateful for Reviewed on: 7th May 2025

Reply from Hinckley & Rugby Building Society Hello Judith and thank you for your feedback. I’m pleased to hear we were able to provide you with a suitable savings account and the team were able to honour your application. We look forward to assisting you in the future, please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th May 2025

Mandy explained everything about the product

Mandy explained everything about the product Reviewed on: 30th April 2025

Reply from Hinckley & Rugby Building Society Hi Panna, Thank you for getting in touch to tell us about the service you received from Mandy. It’s great to hear she was able to provide you all the info you required about our products. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th May 2025

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