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Review of the Hinckley & Rugby Building Society, Savings:

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Staff in Broughton Astley were excellent, particular...

Staff in Broughton Astley were excellent, particularly Claire. H&R cannot do spousal ISA transfers in house. This has caused my father undue stress and complicated the whole bereavement process. Five stars for Claire. One star to H&R. Reviewed on: 15th May 2025

Reply from Hinckley & Rugby Building Society Hello Nicola Thank you for taking the time to pass on your feedback, it’s good to hear you were happy with the service you received from our team in Broughton Astley, however, I am sorry to hear you were disappointed with our required process for dealing with what must be a difficult situation. I have passed your comments on to our complaints team who I am sure will be in touch to discuss this with you. Response date: 4th June 2025

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