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HSBC: Bank account reviews

Name: Bank account
Rating: 3.77 (1299 reviews)

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3.68

Based on 1,299 reviews, last reviewed 12th Jun 2025

31% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Prompt customer service with real people, including... Prompt customer service with real people, including via chat, good Premier services and benefits Reviewed on: 12th June 2025

Latest lowest rating:

1

Life & Health destroyed, TORTURED, driven to SUICIDE... Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for ... Read more Reviewed on: 22nd April 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1299)

Review of the HSBC, Bank account:

Quick and Response Customer Service with Flexible Overdraft

A very customer friendly bank. Great online feature to ask questions without needing to go through a call centre. Very flexible on overdrafts. My online gripe is the upselling at the end of calls but then I just quickly end the conversation. Reviewed on: 4th February 2017

Been with hsbc for many years.

Been with hsbc for many years. They provide adequate current accounts although their mortgage rates could be better Reviewed on: 2nd April 2025

Very good team.

Very good team...excellent support...fast ...excellent app. Reviewed on: 2nd April 2025

Easy to transfer money and good exchange rates

Easy to transfer money and good exchange rates Reviewed on: 2nd April 2025

Been with HSBC nearly ten years.

Been with HSBC nearly ten years. I've consistently griped about the levels of security they have, but when I am not dealing with it I am thankful for it. Reviewed on: 2nd April 2025

Always a good experience.

Always a good effient experience. Staff are always helpful. Reviewed on: 2nd April 2025

Check and confirm everything

Generally ok, but had a negative experience when getting my mortgage. Was told to sign up for an account with a monthly fee and it would reduce the mortgage payment. That sounded good. Agreed. Made payments. Later had chance to review all the finance while sorting out house and wondered where the discount was. Went in to find out and was told no discount. Complained and was basically told tough, not getting monthly payments refunded, can't prove it was misrepresented. Reviewed on: 2nd April 2025

Their fraud team were excellent in helping me in a t...

Their fraud team were excellent in helping me in a time of need! Reviewed on: 2nd April 2025

Absolutely love banking with HSBC, they’re always so...

Absolutely love banking with HSBC, they’re always so helpful and staff are amazing! Reviewed on: 2nd April 2025

No UK call centre.

No UK call centre. A long phone call and still no resolution. Reviewed on: 27th March 2025

Excellence in Customer Engagement

HSBC has a history of innovation in banking and finance, and its size and reach make it an important player in the global financial system. Over the years, it has also focused on sustainability and corporate responsibility initiatives. Reviewed on: 23rd March 2025

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