Write a review

HSBC: Bank account reviews

Name: Bank account
Rating: 3.77 (1293 reviews)

View other HSBC products

3.66

Based on 1,293 reviews, last reviewed 22nd Apr 2025

800% increase in 5 star reviews

in the past 90 days

40% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Lovely staff Very helpful and patient and explained all alternatives Reviewed on: 21st April 2025

Latest lowest rating:

1

Life & Health destroyed, TORTURED, driven to SUICIDE... Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for ... Read more Reviewed on: 22nd April 2025

Read all reviews See your review

About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1293)

Review of the HSBC, Bank account:

Over the top security makes my money like it's theirs!

The approach HSBC have to security is so over the top there is a very detrimental effect to the service you receive. Moreover departments do not speak to each other so you tell the same information to different people over and over again. Issue 1). I've had my card cancelled and re-issued more times than I care to mention. The end result is a I am frequently left without access to money. The trigger is always buying something online from reputable sites. This is 2014 and online shopping should not be classed a suspicious activity. Issue 2) We were in Paris on holiday and my cards got suspended. However I'd already called HSBC the day before and told them I was heading there. I was not a security risk, it was the opposite. What could be more secure than telling them where I was going to be in the future. The end result was presents could not be bought and I spent my holiday waiting to speak to HSBC to resolve the matter. Holiday was tarnished. Issue 3) I needed to transferred a large sum the same day. I did this in person in branch with photo ID in my lunch. At 17.56 the same I got a voicemail saying they'd suspended the transfer. I called back at 18.01 and the dept was closed. It took until 9.45am the next day to resolve the matter. End result: the money did not get transferred the same day. They will not recompense me for the fee. They will not acknowledge the costs I've to bear for the money not being transferred the same day as I needed it to be. Reviewed on: 5th December 2014

Life & Health destroyed, TORTURED, driven to SUICIDE...

Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for DEAD by VERY deliberate, dangerous & disturbing, sick campaign of illegality, abuse & torture by HSBC Bank. My life & health have been utterly DESTROYED by a malicious, targeted/calculated campaign of extreme TORTURE, DISCRIMINATION, ILLEGALITY & ABUSE by HSBC & CEO (who was made fully aware of situation, yet chose to WORSEN situation). I suffer from severe health problems with a proven HIGH LINK to Suicide. Despite knowing this for many years, Hsbc went out of their way & BENT OVER BACKWARDS to BREAK THE RULES & cause as much DAMAGE, STRESS & PAIN as possible. This involved MISAPPROPRIATION of my entire life savings & then TORTURING me & my health issues for WEEKS ON END. Bank also manipulated their own complaints process to ensure I could not raise complaint & would be subject to their sick, LIFE DESTROYING TORTURE GAMES. HSBC could have ended this at ANY TIME; indeed, they only did so after torturing me & leaving me for dead - & after a social media campaign was mounted & they were threatened with being reported to the Police. HSBC have since admitted that they wouldn't have stolen my life savings, refused to tell me where they were & tortured me for weeks on end "if relations had been better". This is the most horrific experience imaginable - that has changed my life forever - & which I will not rest on until I have received full justice. What kind of business treats vulnerable people this way & doesn't see reviews like this as a problem? HSBC thats who. Staff involved included Colin Bell, Beverly Hayton, Geneen Smith, James from Specialist Banking, Haz, Laura, Shanti, Kay, Hauwa, Danielle & more. Reviews will increase if HSBC persist this DELIBERATE, ILLEGAL, TERROR & DESTRUCTION OF LIFE & HEALTH - regardless of how many fake reviews HSBC is arranging to try & cover up their MAJOR CRIMES & HATEFUL EXTREMISM Reviewed on: 22nd April 2025

Lovely staff

Very helpful and patient and explained all alternatives Reviewed on: 21st April 2025

Would recommend

Good customer service, competitive interest rates Reviewed on: 21st April 2025

Great service

Always had good customer service (granted as a premier customer) with prompt replies to emails as well. Decent interest offered on regular saver and on investments actually as well, at least versus other managed portfolios. Reviewed on: 17th April 2025

To much incompetence.

To much incompetence.Very bad experience Reviewed on: 17th April 2025

Refuse to bank with Chinese Bank

I closed my account since it became a Chinese owned bank. As a world hostile nation I am protesting with my feet and showing no support for them. I'm a man of principle and refuse to support bullies. Reviewed on: 16th April 2025

Accountable, smooth and transparent

Accountable, smooth and transparent Reviewed on: 16th April 2025

It’s alright

Been with HSBC for a few years, they are reliable but interest rates on savings aren’t the best. Customer service is not great, with them passing off problems. However, app is functional and easy to use, and the in-app customer service system is good. Reviewed on: 15th April 2025

Good branch for general banking, but could use some...

Good branch for general banking, but could use some app polishing. Support was always there when needed at my local branch, however opening times may be inconvenient. Secure payments and checks, and easy to order my physical card. Reviewed on: 11th April 2025

Great Overall - always a good experience.

Great Overall - always a good experience. Reviewed on: 9th April 2025

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Choice Current Account
from Santander 4.23 from 16 reviews
Platinum Current Account
from TSB 3.63 from 19 reviews
Student Current Account
from Nationwide 5.00 from 5 reviews

There's still more to see!

HSBC has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub