Write a review

Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.51 (801 reviews)

View other Mansfield Building Society products

4.47

Based on 801 reviews, last reviewed 12th Jan 2025

57% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

71%

17%

Latest highest rating:

5

Friendly and helpful staff.. Friendly and helpful staff. For myself I’m happy with the interest rates on my savings. Well done Reviewed on: 12th January 2025

Latest lowest rating:

1

SAVER BEWARE Phone calls go unanswered. Leave a message and wait 'days' for an email response. Most unhelpful IF and when you talk to a person Reviewed on: 17th December 2024

Read all reviews See your review

About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (801)

Review of the Mansfield Building Society, Savings:

Just great service in the chesterfield branch

Just great service in the chesterfield branch Reviewed on: 17th December 2024

antiquated application system

The low score is due to the antiquated and time consuming process of having to apply by post. Everything else is good, just a need to bring the system into the 21st century, Reviewed on: 16th November 2024

Reply from Mansfield Building Society Thank you for taking the time to share your experience. We understand that savers increasingly want a quicker processes and we’re working towards having digital platforms alongside traditional services. We understand the frustrations but please bear with us. Should you have any further concerns, please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this further for you. Response date: 27th November 2024

ISA closed without ever being opened!

I applied by post fora postal isa on 28 October porting my old skipton isa over. I have heard nothing until today when I got an email with this survey saying sorry you have closed your account! Seriously?!? I filled in your contact form this morning - no one has replied emailed or called me. Terrible. I have no idea what is going on! I can’t open a new isa until I know this one hasn’t been opened. Terrible terrible service. Reviewed on: 15th November 2024

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations. Due to managing extremely high volumes of applications an administrative error meant a second account was opened and closed before we had the chance to inform you that the first account was successfully opened. Additionally, a customer satisfaction survey was sent to you as we had closed this second account. We regret these mistakes and apologise for any frustration that this caused you. Should you have any further concerns, please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this further for you. Response date: 27th November 2024

A little bit sleepy but that's how I like it

Savings rates perhaps aren't the Reviewed on: 15th November 2024

Could do Better?

Having experienced excellent service in your branches since I have saved with you over quite a number of years I was disappointed if not annoyed that when I tried to ring your society on a couple of Mondays the response was always throughout the day that no one was available even though as I understand it that calls can be transferred to any one of your branches and your head office depts. Another point is the delay in sending out any relevant passbooks for new savings accounts. Reviewed on: 15th November 2024

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t met your expectations on this occasion. We are experiencing high demand at the moment and this is leading to our customer service levels not being at the standards that customers should expect. We are following up on all applications and requests, so please bear with us and thank you for your patience. In the meantime if you would like us to look into this further, please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this for you. Response date: 27th November 2024

Helpful and prompt advice

I contacted the Society on two occasions by telephone and also by email to clarify some points. I received a prompt response on each occasion in a friendly manner and was supplied with all the information I required. Thank you. Reviewed on: 15th November 2024

Good but a bit slow at getting back to me,

Good but a bit slow at getting back to me, Reviewed on: 15th November 2024

10 days ago I posted my cash isa passbook to Mansfie...

10 days ago I posted my cash isa passbook to Mansfield Building Society head office to be updated. - I am still waiting for it to be returned to me. Reviewed on: 15th November 2024

Been a member for 60 years and always had good exper...

Been a member for 60 years and always had good experience ,with savings and mortgage.Excellent helpful staff with good access to branches. Reviewed on: 15th November 2024

ISA account

Opened am ISA account very straightforward & quick. Reviewed on: 15th November 2024

Helpful approach from staff

Helpful approach from staff, particularly Tony Harrison the Savings Business Development Manager Reviewed on: 6th November 2024

Do you have a different Mansfield Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Monzo 4.76 from 34 reviews
Internet Saver
from Tesco Bank 3.25 from 21 reviews
Fixed Term Deposit
from iFAST Global Bank 5.00 from 3 reviews

There's still more to see!

Mansfield Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub