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Jill A

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Review of the Mansfield Building Society, Savings:

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ISA closed without ever being opened!

I applied by post fora postal isa on 28 October porting my old skipton isa over. I have heard nothing until today when I got an email with this survey saying sorry you have closed your account! Seriously?!? I filled in your contact form this morning - no one has replied emailed or called me. Terrible. I have no idea what is going on! I can’t open a new isa until I know this one hasn’t been opened. Terrible terrible service. Reviewed on: 15th November 2024

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations. Due to managing extremely high volumes of applications an administrative error meant a second account was opened and closed before we had the chance to inform you that the first account was successfully opened. Additionally, a customer satisfaction survey was sent to you as we had closed this second account. We regret these mistakes and apologise for any frustration that this caused you. Should you have any further concerns, please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this further for you. Response date: 27th November 2024

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