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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.55 (918 reviews)

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4.55

Based on 918 reviews, last reviewed 13th May 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

73%

16%

Latest highest rating:

5

Very smooth and problem free support by excellent kn... Very smooth and problem free support by excellent knowledgeable staff. Reviewed on: 13th May 2025

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (918)

Review of the Mansfield Building Society, Savings:

A lot to be desired

On trying to open an ISA account, I received no indication that the application was going forward or had been received for over 2 weeks and trying to phone them was extremely difficult as you are put on hold and then eventually a message to say to leave your number and someone would contact you - never happened. My first response was from the previous ISA provider (who transferred the money) saying my account was closed. I then phoned again and after 3 attempts managed to get through to someone who informed me that i would be receiving a pass book in the next few days. I did eventually receive the book and on checking the amount sent from the previous provider found that it was 200 pounds short! Another arduous amount of time taken to phone again I explained to somebody the situation, and on them checking was apologised to and another pass book was sent. On top of all that I discovered that the account should have been opened 2 days before it actually was, which would have lost the interest for that period as ISA transfer interest paid must be seamless. It's a shame but you can't take anything for granted these days. Reviewed on: 11th December 2023

Reply from Mansfield Building Society Thank you for sharing your feedback and we’re sorry for the experience you received. We have made contact directly via our colleagues in Savings Support and we trust the action we’re now taking helps to resolve your complaint. Response date: 13th December 2023

Very smooth and problem free support by excellent kn...

Very smooth and problem free support by excellent knowledgeable staff. Reviewed on: 13th May 2025

Mansfied Building Society are a real gem.

Being able to speak to knowledgeable people directly is so important to me. Staff who know their products and work without a script is just so valuable when compared to my other experiences with other financial institutions. Reviewed on: 13th May 2025

Moved some money for a better interest rate, quick a...

Moved some money for a better interest rate, quick and easy Reviewed on: 12th May 2025

Staff are always pleasant and helpful.

Staff are always pleasant and helpful. They take time to make sure I understand everything. Reviewed on: 12th May 2025

Informative, personal approach

I had direct email exchanges with one person at the building society, which ensured I was kept well informed and received consistent messages. It felt like a personal approach, which was much appreciated. Reviewed on: 10th May 2025

Easy account opening good comms_

Easy account opening good comms_ Reviewed on: 7th May 2025

Great service and people

As a loyal customer of the Society for many years I have always received a very friendly and professional service from the staff at the Society. It’s so nice to be treated as a person rather than just a number on an account. Reviewed on: 6th May 2025

No hassle and good service.

No hassle and good service. Always a competititve interest rate and helpful and professional service from the staff. Reviewed on: 6th May 2025

Excellent service.

Excellent service , business was conducted without a hitch. Reviewed on: 6th May 2025

In branch service review

I can't fault the service I have received at the Chesterfield Branch from friendly and efficient staff. The regular savings accounts are excellent in form and rewards which also applies to its ISA. Reviewed on: 29th April 2025

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