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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.42 (929 reviews)

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4.44

Based on 929 reviews, last reviewed 23rd Jun 2025

20% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

highly recommend The app is user friendly, communication from the bank is kept to a minimum but useful information is shared, bank staff are friendly and it was easy t... Read more Reviewed on: 23rd June 2025

Latest lowest rating:

2

While Nationwide's Fairer Share bonuses are apprecia... While Nationwide's Fairer Share bonuses are appreciated, their interest rates on currents accounts are comparatively and sometimes extremely poor, and... Read more Reviewed on: 12th June 2025

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About this product

Nationwide FlexAccount reviews (929)

Review of the Nationwide, FlexAccount:

Great bank

This bank was there when I needed them, the fexi basic account is good and there are no overdraft so there are no unexpected fees when you go over your limit. This helps me stay on budget. Nationwide is also a very helpful bank and great security settings Reviewed on: 3rd April 2023

Happy my account is with a mutual socie...

Happy that my current account is with a mutual society so I get better value from my accounts Reviewed on: 14th September 2024

Very supportive and great customer servicev

When I’ve had any problems such as people scamming, nationwide have been superb with the support they give which makes you feel safer. Being scammed is intrusive and it helps to have the banks support. They also have recently given members payments of £100 which is brilliant Reviewed on: 6th September 2024

Over 30 years in Nationwide and no problems

Been with Nationwide for over 30y and never had a problem with Current a/c or Mortgage services. Experience was seamless even when living abroad. Only gripe is their poor savings rates. Reviewed on: 25th August 2024

Great service

I’ve been a committed Nationwide account holder for several decades and have always had a good experience. Reviewed on: 24th August 2024

DO NOT EVEN CONTEMPLATE SWITCHING TO THIS BANK...

DO NOT EVEN CONTEMPLATE SWITCHING TO THIS BANK Was offered £200 to switch my current account to Nationwide. With hindsight if I had been offered £500 I wouldn't have switched. A flawed IT system not recognising pass numbers, a phone system which sometimes allows telephone banking and sometimes does not, customer service staff who hang up on you, days spent without access to account on mobile. For heavens sake stay away. Reviewed on: 20th August 2024

Super service

Love the fact that Nationwide is still a building society (and the benefits such as member payouts). Super app and easy to work with. Reviewed on: 2nd August 2024

Home card reader in 2024

I cannot believe they still have the home card reader despite their tripplw factor authentication. No other bank (inlcuding HSBC, Santander, Chase, Starling, Revolut) uses card readers to verify payments. I can get better interest in my Chase account 5.1% so want to move all money out but can’t use their card reader. Otherwise Nationwide are pretty good. They have a mutual fund release every year so they pay you to bank with them, although I’d prefer a higher interest rate on savings! App is clunky and doesn’t give information / product details on current product / hard to view statements Reviewed on: 30th July 2024

Dreadful Customer Services Experience

I received a telephone call and I asked who they were and from where. He then asked me some security questions, but even after that would not tell me why he had called. I asked for his number and said I would ring the number on my card. I eventually got through to an agent, who called me by my first name throughout. They could not tell me what the call was about and said I had not passed the previous security questions, even though she asked me the same questions. After I passed security, I asked what the call was that I had received earlier, about, she said I had to answer some questions first, as she could not tell me then. The long and the short of it is, because I had paid some money into a personal account for some work I had done at home, they queried whether it was a fraudulent activity. I had to explain what the work was, who did it, how long it took and how I knew him. They asked about my mental health and if anything was bothering me and if I someone had been into my property and if I had been asked to lie to Nationwide about this payment. They said I was being difficult and that's why they had to ask me all these questions! I asked if payment would be made and they kept saying I had to answer more questions, They kept asking me several questions, but in different ways. They said as there was no obvious connection to myself and the payee, they had to ask me my relationship with him etc, hence why all the questions from above. I felt as though her manner was almost like being a bully and said she made me feel like a criminal and I had done nothing wrong. She apologised and said she needed to ensure I was of sound mind! Even after payment went through, she could not give me an email address to write to, at my request and said my app would reboot in 5-10 minutes. I said it had not and she then said it could take up to 48 hours. All information I was given was backtracked on, when I queried it. She did not even know the full address and postcode of the building where she worked in was! It was a very distressful and harrowing experience, of which I feel I should never have been put through or treated in such a way. Needless to say, I have removed all my savings from Nationwide and transferred them into another Bank. Reviewed on: 15th July 2024

THE VERY WORST SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!

Members of staff are the RUDEST people that I have ever met at in my life! Very entitled, arrogant and condescending! Whenever I am at the Hayes and Uxbridge branches, I do NOT feel welcomed at all! They have messed up transcations of a lot money from Natwest! I AM VERY HAPPY THAT IT WILL HAVE BEEN SUCCESSFULLY RESOLVED/SORTED OUT! BUT WORDS TO DESCRIBE THE SERVICE: PATHETIC, ATROCIOUS, INCOMPTENT, PITIFUL AND GARBAGE! I COULD NOT CARE LESS/GIVE DAMN ABOUT THEIR CEO, MANAGING DIRECTOR! I AM THE PERFECT CUSTOMER AND I BOTH DEMAND/DESERVE IMPECCABLE PERFECTION! Reviewed on: 7th July 2024

Something's gone very wrong at the Nationwide

I've been a customer with Nationwide for more than 20 years and over that time held considerable savings with them and a mortgage. I don't know what has happened in the last couple of years but they seriously need the regulators to take a look at their conduct and their claims to be a Building Society, I haven't had any of the so called 'fairer share' payments and it's now looking like Nationwide is now a bank - NOT a building society. They don't have the right in my eyes to abuse their position and straddle both sides of the fence. You are seemingly now expected to make them your key banker. That's wrong and misleading and goes against the idea of mutual status. Furthermore they have given the wrong impression to the public as recently ruled by ASA (Advertising Standards Authority) that they are not closing branches. Mine has closed in Tottenham which is an area that needs Building Societies close by not 'close by' in more affluent / profitable parts of London. Furthermore I put an application in to switch from HSBC to Nationwide. I had documents emailed to me relating to the switchover - but there's no trace of the application or any proper follow-through which concerns me about how they are handling information also. I've started a process of ending my business with them when it's now clear you can get much better savings rates and service elsewhere. Something has gone very wrong with this once much loved institution. People need to be aware of this. Reviewed on: 18th June 2024

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