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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.63 (1114 reviews)

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4.63

Based on 1,114 reviews, last reviewed 3rd Sep 2026

78% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

74%

15%

Latest highest rating:

5

Longtime happy customer I have been with Nationwide for many years and always find them very helpful, and I like the fact that they have such a strong High Street presence - ... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1114)

Great Customer Service

Nationwide provide excellent Customer Service AND they offer customer training in Security, Scams, computer & phone literacy etc. Reviewed on: 24th January 2026

Nationwide keeping branches open

Nationwide is keeping a physical branch presence, albeit on reduced days. Generally offer competitive rates on its savings accounts. Reviewed on: 23rd January 2026

brilliant staff in branch, nothing is too much trouble

brilliant staff in branch, nothing is too much trouble Reviewed on: 23rd January 2026

Always friendly, helpful, never have to wait long.

Always friendly, helpful, never gave to wait long. . Great communication and well advertised products. Information is easy to understand. Reviewed on: 23rd January 2026

dil’s review !

I have had not one reason to call Nationwide customer services since becoming their customer, and they keep me well informed. Reviewed on: 23rd January 2026

Always there to help, offer more options to current...

Always there to help, offer more options to current accounts and wit a promise to keep high street branches open till 2030. You also get to £100 from the share of any profits.Staff are friendly and always make you feel welcome going out there way tb helpful Reviewed on: 23rd January 2026

Extremely competitive savings and mortgage rates.

Extremely competitive savings and mortgage rates. Amazing value for money on their current accounts. Customer service is second to none. They don't close high street banks, and they give back to their customers. I have never had to raise a dispute or complaint and I have been with Nationwide for years. Excellent bank! Reviewed on: 23rd January 2026

A community feeling.

Over 20 years with Nationwide, starting with a savings account, now with them as main bank. There is, however fictional, a community feeling to a building society. Maybe it feels less ruthless in a ruthless world. There are valid queries about the amount the CEO is paid, why are bankers so overpaid compared to the rest of the population? A self deluding system perhaps, but given that a bank is a necessity, Nationwide gives good bank. Reviewed on: 23rd January 2026

FEES, POOR COMMUNICATION LESSEN THE EXPERIENCE

I WAS DE FRAUDED AND COULD NOT FIND A METHOD OTHER THAN PHONE TO COMMUNICATE WHICH WAS UNACCEPTABLE TO ME. IN ANOTHER INSTANCE THERE WAS AN INBOUND TRANSFER THAT APPEARED TO GET LOST FOR 48HRS. NATIONWIDES HELP BOTS AND EVENTUALLY PEOPLE COULD NOT HELP AND SIMPLY ADVISED TO WAIT & SEE Reviewed on: 23rd January 2026

Always worked almost perfectly.

Always worked almost perfectly. The few problems I have had have been fixed quickly Reviewed on: 23rd January 2026

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