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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1270 reviews)

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4.76

Based on 1,270 reviews, last reviewed 7th Mar 2025

24% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Newbury Building Society excellent customer service. Angela Bradshaw, the mortgage representative, Explained the process in a clear and concise manner. She was friendly yet professional. The informati... Read more Reviewed on: 7th March 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1270)

Review of the Newbury Building Society, Mortgages:

Seamless!

Seamless! The whole process was extremely simple, communication was timely. Cannot say anything more. Reviewed on: 5th April 2024

Reply from Newbury Building Society Thank you Colin for your kind words and taking time to provide feedback, we appreciate it. Response date: 5th April 2024

Newbury Building Society excellent customer service.

Angela Bradshaw, the mortgage representative, Explained the process in a clear and concise manner. She was friendly yet professional. The information she provided helped us make an informed decision regarding our refinance. I would recommend them for there excellent customer service and their products. Reviewed on: 7th March 2025

Reply from Newbury Building Society Thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Angela, who will be so pleased to hear them. Response date: 12th March 2025

Excellent service and facility

Both on setting up the mortgage - and then on its ceasing I was able to speak with people at the Society, all of whom were very helpful in guiding me through the procedures etc. Reviewed on: 7th March 2025

Reply from Newbury Building Society Hi Nicholas, we appreciate you taking the time to leave us a review, we're glad you had a positive experience with us. Response date: 12th March 2025

Very good service, all the staff very helpful

Very good service, all the staff very helpful Reviewed on: 1st March 2025

Reply from Newbury Building Society Hi Elizabeth, thank you very much for taking the time to leave us a review, we're glad you had a positive experience with us. Response date: 4th March 2025

Happy mortgage broker

I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Reply from Newbury Building Society Hi Damien, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 25th February 2025

All good

All good really helpful building society Reviewed on: 21st February 2025

Reply from Newbury Building Society Hi, we really appreciate you taking the time to leave us a review, we're glad you had a positive experience with us. Response date: 12th March 2025

On on completion day there were problems...

On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was ready. Completion was delayed by 1.5 hours and it was a very stressful time. The sellers up the chain were threatening to charge us interest. Newbury need to make sure that everything is in place for the loan before completion day. This has knocked our confidence Reviewed on: 14th February 2025

Reply from Newbury Building Society Hi Julie, we are sorry to hear that your experience was worrying - we understand and our Customer Service team will be in touch as they will look into what caused this. Response date: 4th March 2025

Great mortgage journey with the team

From start to finish on the mortgage journey the team were very responsive and it was lovely to speak with the team on any questions we had. Reviewed on: 14th February 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 17th February 2025

Completion delay

Good up to completion. New compliance officer demanded additional paperwork delaying the completion. Very stressful and should not have happened. Reviewed on: 14th February 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback Andrew, we do appreciate it. Apologies for the delay and thanks for bringing it to our attention. Response date: 12th March 2025

Great service

From start to end of process all staff were excellent with high customer service skills Thanks Reviewed on: 7th February 2025

Reply from Newbury Building Society Hi Guy, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th February 2025

Common sense approach to lending.

Common sense approach to lending. Helped me place a tricky case for a client, prompt review of all documents and issuing of the offer. Great service and excellenet outcome for the client. Really helpful BDM. Reviewed on: 6th February 2025

Reply from Newbury Building Society Hi Sam, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 21st February 2025

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