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One Call Insurance: Car Insurance Broker reviews

Name: Car Insurance Broker
Rating: 4.83 (18256 reviews)

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4.85

Based on 18,256 reviews, last reviewed 10th Sep 2025

80660% increase in 5 star reviews

in the past 90 days

2000% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

J01 Jessica. J01 I spoke with Jessica. She was absolutely wonderful lovely kind, and that refers to the work she did as well. She was absolutely brilliant. Reviewed on: 10th September 2025

Latest lowest rating:

1

Shocking treatment and left thousands in debt In July 2025, one of One Call’s customers crashed into my legally parked car in Portsmouth. From the start, the experience has been nothing short of s... Read more Reviewed on: 30th August 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car Insurance Broker reviews (18256)

Ridiculous

I have been trying to log on to retrieve my car insurance policy documents and activate my account. Every time it says there is an error. There is no one to call as it can only be dome online and as I cannot login I cannot talk to them via Livechat so I am completely stuck and want to tear my hair out it's just insane. Never again will I use them or any other company that does not have a telephone number where you can speak to someone in person! Reviewed on: 31st March 2023

Be very aware

I inadvertently put start date as April instead of March and booked. Realised error and contacted One Call within an hour of booking, they wanted £130 to amend, policy was only £400. It was then cheaper to cancel £49.99 and find new insurer. £50 for 1 hours work and one key press error. No give at all and indeed seemed quite happy to simply send me T’s&C’s. You get what you pay for and reading claims reviews with one call this is not very much!!! Reviewed on: 28th March 2023

Would give zero stars if possible.

Would give zero stars if possible. If you have to make a claim with your car insurance, even if its not your fault, they cancel your policy and charge you the whole amount. So if you pay monthly, you owe them for the rest of the year, or if you pay in advance, you won't get a penny back. Read the T&Cs in extreme detail. This company may seem "cheap", but they are out to get money from you every single way possible. AVOID. Reviewed on: 20th March 2023

Refuse to not accept a renewal

Told the company vis webchat 3 weeks before renewal that I did not want there insurance. ?Totally ignored me and are trying to take just under £100 for cancellation. They do not even have an email address to follow up. BEWARE. Reviewed on: 1st March 2023

Been with them for 8 years

I have been a platinum member and website fantastic to use. Any changes are easy to do. Reviewed on: 27th February 2023

Impossible to cancel a renewal

Policies renew automatically unless you can get through to a human by telephone or livechat. Have been on phone for 40 minutes and waiting a half hour for a live chat response. Wish I had known this before taking the policy out as very time consuming and frustrating Reviewed on: 21st February 2023

Absolutely rip off!!!

Stay clear from these people they lie they take in authorise payments didn’t receive tracker and I work from home so after 2 and a half weeks they have taken £389 out of my account. Won’t cancel unless I except 192 refund. Please just don’t go there. Can’t get through have to use a portal rude like anything. Should not be trading at all!!! Allison Reviewed on: 12th February 2023

Extremely poor company

One call, please please please, stay clear. Absolutely disgusting. Like one of the previous reviews, failed to enter a non fault accident which happened 3 years ago, my mistake, but was charged £98 even though they had much more than 48 hours to check details. Bizarre, after the policy started, then I was notified of the discrepancy, this company should not be allowed to trade. Cooling off period in my experience, is just that, maybe a small admin charge, but £49.99 plus charges, just be warned. If I could find a way of warning people on social media, I would do so. Maybe rip off Britain Reviewed on: 10th February 2023

Outraged

Cancelled my policy on the web chat as no other option before renewal. Gone to a different company now have a letter saying I am in debt to them for 142.18 when my policy was paid up to date. Challenged it on the web chat got a obviously fed up employee who couldn't give a stuff saying I didn't follow the cancellation policy. When the portal doesn't allow you to do it, no phone line what can you do. I obviously have no transcript to prove I cancelled before renewal. We all need this when we have no money . Reviewed on: 31st January 2023

Rubbish -one call

The worst of the worst ,I can't waste anymore of my time even to write the review, rubbish 3 months after nearly to be completed the file of the incident, and boom again from the begin. Never again and I will make sure everyone knows for their rubbish and anti-client way of work Reviewed on: 28th January 2023

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