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Policy Expert : Home Insurance reviews

4.78
Based on 9,120 reviews, last reviewed 3rd Apr 2025
90% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

I had scape water in my house last year. I had scape water in my house last year. they sent people to check the damage and paid out without quibble. and we’re still the cheapest to insure my ... Read more Reviewed on: 3rd April 2025
JAVID MANOOCHEHRI's avatar
JAVID MANOOCHEHRI

Latest lowest rating:

1

Might be the Cheapest insurance but the customer jou... Might be the Cheapest insurance but the customer journey is shocking. Paid for my insurance three weeks in advance, received one email asking for addi... Read more Reviewed on: 28th January 2025
Amy D's avatar
Amy D

About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

Policy Expert Home Insurance reviews (9120)

Review of the Policy Expert, Home Insurance:

Very good

5
Their customer service is a top notch. Reviewed on: 24th August 2023

Years Experience With Them.

5
Been with them for a few years now. They appear to offer reasonable rates, compared to some other insurance firms, for the cover we need. Reviewed on: 4th September 2024

Good, all inclusive home insurance.

5
Good, all inclusive home insurance. Reasonably priced. Reviewed on: 4th September 2024

Efficient, professional knowing your needs and a pri...

5
Efficient, professional knowing your needs and a price which offers real value! Reviewed on: 4th September 2024

Excellent value for money!

5
Excellent value for money! Easy to get back to quotes. Reviewed on: 4th September 2024

Great cover at a competitive price

5
Provides a good level of insurance cover including some items that are charged as extras with others. Reviewed on: 2nd September 2024

Highly recommended

5
I've been with Policy Expert for several years now. Fortunately, I've never needed to make a claim, but have contacted them and found their online chat easy to use. Reviewed on: 1st September 2024

Good interaction via website, good info at all stages.

5
Good interaction via website, good info at all stages. Plenty of options and clear pathways. Reviewed on: 1st September 2024

Satisfactory

4
The annual price is not too bad compared to my previous policy and it covers everything I need . As yet I am fairly satisfied Reviewed on: 1st September 2024

A return back to Policy Expert.

5
It was well worth going back to them after two years. I got the best value and service from them. Reviewed on: 1st September 2024

Customer Service

5
I have not had to make a claim, but I have had dealings on the phone. The people I dealt with were excellent, nothing to much trouble. Reviewed on: 30th August 2024

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