If I could give 0 stars I would. I have used this insurance company for years as I had never needed to make any claims... If I could give 0 stars I would. I have used this insurance company for years as I had never needed to make any claims so never had experienced anything bad with them until the ONE time I ended up hospitalised in Spain and they would not help. I had forgotten to take out the insurance before I left the UK so I purchased the insurance ONE day into my holiday, it wasn’t while over a week later when I was hospitalised that I needed to use it for the first time ever but they wouldn’t grant me the claim as I took out the insurance after I left the UK. Something I do not understand is if you are unable to use the insurance if bought when already on holiday, why does it even give you the option to be able to purchase in the first place once you have put in your dates?! When I spoke with an advisor she claimed it would have asked me if I’m already on holiday.. IT DOES NOT ASK YOU THIS. They have absolutely zero people skills and no compassion at all! I will NEVER be returning here as a customer, they will try everything and anything to dismiss your claim. Terrible terrible company!! Read more Read less

I applied online for an Online Saver issue 87 account, for which I received an email confirming my application. Two weeks later the account had... I applied online for an Online Saver issue 87 account, for which I received an email confirming my application. Two weeks later the account had still not been opened! When I rang their office, I was told that there was no trace of my application on their system, despite their earlier email! Further issues followed resulting in me making a formal complaint. Weeks later I received their response - which totally failed to address the main points of my complaint, and they concluded that my complaint should be Dismissed ....despite the fact that there was clearly a failing on their part! I have since contacted them again to challenge their decision. Read more Read less

I'm very happy because I got my card at Zable, it's excellent.

I am 84, had my policy automaticlly renwed. No confirmation or documents. Realised issue when I received my monthly bank statement! Told as over 14... I am 84, had my policy automaticlly renwed. No confirmation or documents. Realised issue when I received my monthly bank statement! Told as over 14 days cannot cancel! Cant cancel something with out knowing you have been forced intoit and charged! Now I have 2 policies. The PO will be invalid as not got the correct information! Pain, all the way. Complaints department hard nosed and not issuing a credit. Read more Read less

They cancel my Insurance for no reason

I would recommend this travel card to anyone who needs flexibility with currency and is worried about bank fees. Very easy to set up and use!

The exchange rates for most currencies are poor for small to medium currency exchange amounts.

Awesome experience so far no complaints.

I send them my original driving license for verification purposes but they lost my driving license