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Post Office Reviews

Ratings based on 141 reviews Last review 2 days ago
3.07 / 5Good overall rating

Care is the cornerstone of the Post Office Bank business. It means valuing people and their time; making it personal; listening and understanding; being guided by conscience and expertise. Smart Money People is the place for Post Office reviews. Read...

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Care is the cornerstone of the Post Office Bank business. It means valuing people and their time; making it personal; listening and understanding; being guided by conscience and expertise. Smart Money People is the place for Post Office reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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4 25
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1 51

Your Post Office Reviews (141)

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19th November 2018

rubbish

I Applied for post office credit card. the eligibility checker said i was most likely to be accepted so made hard application, and the answer was vague. Ddnt get turned down but was asked to provide copy of photo i.d and a bill, so i sent that to...

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I Applied for post office credit card. the eligibility checker said i was most likely to be accepted so made hard application, and the answer was vague. Ddnt get turned down but was asked to provide copy of photo i.d and a bill, so i sent that to them, and a couple of weeks later was then turned down? Even though according to experian and equifax I had a 90 per cent chance of getting the card and my credit rating is above average. But If they are going to turn you down, why not right away rather than all this send passport copy and a bill , which are important documents. AND it has brought my credit rating down, by applying for it as well. So i will not forget that. And in future rich or poor i will not touch the post office finances with a barge poll, and urge people to avoid them

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15th November 2018

Gadget Purchased - Still No phone after more than a month.

I purchased gadget cover with my travel insurance, unfortunately, I had to make a claim last month. I had to wait a week for a telephone interview to answer questions, then had to fill in additional information on a form and send it away. It has now...

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I purchased gadget cover with my travel insurance, unfortunately, I had to make a claim last month. I had to wait a week for a telephone interview to answer questions, then had to fill in additional information on a form and send it away. It has now been more than a month and I still havent heard anything about the status of my claim.

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9th November 2018

Appalling!!!

I have received a man arrears letter every month despite my husband and I putting a substantial amount in every month. I set up a direct debit with them only to find money wasn’t being taken and when I eventually set up my standard order the money k...

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I have received a man arrears letter every month despite my husband and I putting a substantial amount in every month. I set up a direct debit with them only to find money wasn’t being taken and when I eventually set up my standard order the money kept being returned. I am exasperated and I will never ever recommend post office credit card to anyone!!!! Once I have settled my debt I will cancel this and never return.

Appalling!!!

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24th October 2018

Simply awful customer service!

They blocked my account for not remembering my online password despite me doing a password recovery. Customer services refuse to answer the phone and play awful music down the phone. A truly horrific experience. Based on their non existent customer...

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They blocked my account for not remembering my online password despite me doing a password recovery. Customer services refuse to answer the phone and play awful music down the phone. A truly horrific experience. Based on their non existent customer service, I certainly would not recommend them to anyone.

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15th October 2018

On hold endlessly for confusing information and no answers

I've had this card for a while and use it for purchases abroad and joint purchases. Don't remember particular problems before , (but don't remember last time I used it either..) Yesterday I went to buy a new item online, got the dreaded Mastercard...

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I've had this card for a while and use it for purchases abroad and joint purchases. Don't remember particular problems before , (but don't remember last time I used it either..) Yesterday I went to buy a new item online, got the dreaded Mastercard securecode page, filled in all my details, was asked to CREATE a passcode... authorisation then failed. This 3 times over. I gave up and used my Santander card (also Mastercard), verified the purchase with OTP, worked seamlessly, thanks Santander! I was keen to know why I had such a problem with the post office card, so I rang them today. First time I gave up after 12 minutes on hold, second time I decided to stick it out, and after 13 minutes of their blaring and irritating hold music (at 2.15pm so should be a quiet time...?) I got Maeve, who didn't seem to understand what I was saying and told me repeatedly that I had entered the wrong passcode while I told her repeatedly how I had been ASKED TO SET UP a passcode during the transaction. She then indicated that my card had been locked.. and said I could go through the set up a passcode process again the next time I purchase. Frankly I'm not too keen to go through that entire rigmarole again so I asked if I can set up the password directly with the post office - she said no, you need to set it up on the mastercard securecode site, which will be the first thing that comes up in a google search. It's not - instead I get a whole bunch of infomation pages touting securecode, none of which allow me to do anything meaningful, and I am not one step forward. On the basis of this, I may just avoid using the post office card again, it's not worth the hassle, the massive amount of time waiting on hold to speak to someone who doesn't seem to know what's going on, and the likelihood of the whole thing being repeated next time I try to use the card. Marks for ease of use - MINUS 10!

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10th October 2018

Rip-off Card. Charges extra credit interest months after the transaction.

Also poor customer service (see above) and you will wait forever for an agent on the...

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Also poor customer service (see above) and you will wait forever for an agent on the phone.
I pay off my PO platinum card in full each month but they have a sneaky way to charge interest on cash withdrawals in the month after the full amount and all charges are paid. I will be cancelling my card as soon as this is sorted out.

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5th October 2018

Horrifically slow and bad service undoes the 0% overseas rate

Like the 0% charge on overseas..but then they proactively blocked my overseas purchase because it seemed suspicious (which is odd given they market this for overseas purchases). This then dragged me into their customer service which never answered...

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Like the 0% charge on overseas..but then they proactively blocked my overseas purchase because it seemed suspicious (which is odd given they market this for overseas purchases). This then dragged me into their customer service which never answered my call. So ended up having to use my other card to get the transaction done which defeated the whole purpose of the 0 fee on overseas. This has happened multiple times.

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23rd September 2018

Post Office

My 14 year old daughter went on holiday with her Aunt and cousin. Our family travel insurance did NOT cover our daughter’s trip. My sister is with Post Office travel Insurance, which does allow older children on a family policy to travel with a r...

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My 14 year old daughter went on holiday with her Aunt and cousin. Our family travel insurance did NOT cover our daughter’s trip. My sister is with Post Office travel Insurance, which does allow older children on a family policy to travel with a responsible adult, My sister has a good experience with Post Office Annual travel insurance, if we had taken out their annual family policy, our daughter’s trip would have been covered, so we are going to switch to them when our policy is due for renewal

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20th September 2018

highly recommend

Got annual cover, got Gastroenteritis and ended up in hospital. Post Office paid all of my taxi bills to and from hospital and were incredibly helpful and friendly. Reassured me about the cost of the hospital stay (was nothing due to E111) and paid...

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Got annual cover, got Gastroenteritis and ended up in hospital. Post Office paid all of my taxi bills to and from hospital and were incredibly helpful and friendly. Reassured me about the cost of the hospital stay (was nothing due to E111) and paid me back my taxi's without a fuss. Brilliant service.

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18th August 2018

Wouldn't renew contents because of asbestos ROOF!

The Post Office was my Home Contents insurer for one year, but when it came to renewal time, they said that because my home has an asbestos roof, they wouldn't any longer be able to cover me. Since I cannot understand why my roof should impact on...

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The Post Office was my Home Contents insurer for one year, but when it came to renewal time, they said that because my home has an asbestos roof, they wouldn't any longer be able to cover me. Since I cannot understand why my roof should impact on contents as opposed to buildings cover, I think they are a very poor insurance company.

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17th August 2018

Poor application process

Went online to apply for one of there credit cards used the pre check to see if I would be approved and it came back saying that I was 9.5 out of 10 of being accepted so I carried on with the application and submitted it to then be told we need to see...

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Went online to apply for one of there credit cards used the pre check to see if I would be approved and it came back saying that I was 9.5 out of 10 of being accepted so I carried on with the application and submitted it to then be told we need to see your last 3 months bank statements to see your income before i can issue you a card I have never had this before with any other credit cards so I go to the bank and get them and post them as there's no other way as they are still running in the stone age ! Then I get a letter about 10 days later saying the bank statements that I sent were no good as only my surname is on them so what a waste of my time now i have gone and got a search on my credit file for nothing if you try ringing you will be waiting a long time I just gave up. Went to another credit card company gave me an £1500 limit straight away and 0% Balance transfer for 36 months.

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7th August 2018

RIP off

This company will keeping adding extra cost to your insurance so the original price is not as good as you think it is. To cancel when I then sold the bike cost way more than the original price. I went ahead with the insurance at £6.90 per month with ...

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This company will keeping adding extra cost to your insurance so the original price is not as good as you think it is. To cancel when I then sold the bike cost way more than the original price. I went ahead with the insurance at £6.90 per month with an initial payment of £11.52, costing £87.52 but all totalled for this insurance was £232.21. Total rip off

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22nd July 2018

AN ABYSMAL SERVICE

I thought that the +50 offer looked like a good scheme so made an application on-line and was accepted, paid a years premium, documents duly arrived by post and then two or three days before the policy was due to start I received a letter informing...

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I thought that the +50 offer looked like a good scheme so made an application on-line and was accepted, paid a years premium, documents duly arrived by post and then two or three days before the policy was due to start I received a letter informing me that the policy had been cancelled.
The reason given was that the Claims Underwriting Exchange (CUE) had belatedly identified two accidents that had taken place in the last five years that had not been declared by me. The first was on 01 August 2013 which I admittedly overlooked. The second was in May this year when a visitor bumped my vehicle when it was parked in my drive. I was in fact in bed. The third party admitted liability and his insurance company paid for repair. I had made no claim. CUE, however, had identified me as the driver and of being at fault.
To try to sort this out with customer services became a nightmare, it took ages to get through in the first place and then often the line went dead before I could speak to anybody. In the end I realised that I was flogging a dead horse and went back to my original insurer.
All this, when a quick call from PO Customer Services could have sorted these anomalies.
I then discovered that there is no address to which you can send a letter of complaint: it all has to handled by CS.
If there was a minus five star rating that would be my selection.
I too will be contacting the Car Insurance Ombudsman.

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