As I have not claimed I have only experienced the renewal process. lt has gone fine and I have left it on autorenewal, but compare... As I have not claimed I have only experienced the renewal process. lt has gone fine and I have left it on autorenewal, but compare the price before expiry. Last year they were £60 more expensive than reasonable competitors, but this year the price has dropped over 20% and is very competitive. Read more Read less

I had a car insurance with myself as named driver and my son (still learner then) with Hasting. I stupidly moved to PostOffice, because they... I had a car insurance with myself as named driver and my son (still learner then) with Hasting. I stupidly moved to PostOffice, because they offered a slightly better price (ca. £80 less). I wish I had not done so: when my son passed his driving licence, they asked in order to modify the policy the extortionate sum of 640£ – on top of what I had paid initially – and £20 extra for the admin work. A quick check online showed that Hastings would take me back, with my son as added driver, with a full licence, for ca. 600£. So I quit PostOffice, got (partially) reimbursed for the part of the year not used, and am happily back with Hastings. Do not go there - it is a disgrace. Read more Read less

setup account in june. Can only access it online which is abit of a problem as the site is often not working. 2 months after... setup account in june. Can only access it online which is abit of a problem as the site is often not working. 2 months after opening the account i might look elsewhere Read more Read less

Requested funds to be returned over the weekend. Was advised funds would be with me on Monday. After an hour & and a half on... Requested funds to be returned over the weekend. Was advised funds would be with me on Monday. After an hour & and a half on calls over the last 3 days, it appears the sum may be returned to me next Monday - 6 working days to close an ISA and be in receipt of funds. I closed two other ISA's on Sunday and the funds were received on Monday. I spent an hour wasting my time today (50 minutes of it on hold). Avoid as all costs. Read more Read less

I opted for the well rated Post Office policy but forgot to advise them I'm on blood pressure tablets. The price was £130 for an... I opted for the well rated Post Office policy but forgot to advise them I'm on blood pressure tablets. The price was £130 for an annual policy. I'm on low dose tablets that were merely accepted by Aviva without charge but the Post Office just asked "how many tablets are you on" Nothing to do with what they were, the dosage etc Then said the quite had doubled. !! Crazy way to underwrite insurance cover. Thank God I could cancel still. Read more Read less

I have used Post Office Travel Insurance quite a few times over the years, and I have never needed to make a claim, and therefore... I have used Post Office Travel Insurance quite a few times over the years, and I have never needed to make a claim, and therefore I have just taken their levels of cover and promises of great customer service at face value. However, during this holiday my wife suffered a significant leg injury and we need to make a claim both for our of pocket expenses and a personal injury claim against the hotel. I phoned to instigate the claim process, gave an overview of the injuries my wife had suffered, and was told it would be passed on to the relevant department who would be in contact. Two days later I had heard nothing (by phone or email) so I called again, to be told that their standard timescales for contact were 5 - 10 working days! I explained this was too long, given the need to ensure we obtained relevant evidence from the hotel (CCTV footage, etc.) however, this made no difference. They asked if I wanted to raise a complaint, I said I did and they assured me that a manager would phone me back within 24 hours; not had a phone call, but I have had an email saying they would look to respond to my complaint within 40 working days!! At the pace this company works at I may have my claim resolved within 5 years. Read more Read less

Had a post office account wanted to open another account as I had a lot of money to invest I phoned post office savings they... Had a post office account wanted to open another account as I had a lot of money to invest I phoned post office savings they said they will need to contact back office and will phone me back didn’t happen tried again no joy so I put my money elsewhere and cancelled other account would not recommend them Read more Read less

New Travel Credit Card is brilliant for overseas spend

Tried on numerous occasions to access my account spent ages on lots of phone call and also changed my username and security code several times... Tried on numerous occasions to access my account spent ages on lots of phone call and also changed my username and security code several times by post still can’t access my account Read more Read less