Post Office Reviews

  Ratings based on 255 reviews       Last review 2 weeks ago    

Care is the cornerstone of the Post Office Bank business. It means valuing people and their time; making it personal; listening and understanding; being guided by conscience and expertise. Smart Money People is the place for Post Office reviews. Read...

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Care is the cornerstone of the Post Office Bank business. It means valuing people and their time; making it personal; listening and understanding; being guided by conscience and expertise. Smart Money People is the place for Post Office reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Good

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Post Office Review Insight

What are people saying in their reviews?

Price & Interest Rates

63% of feedback is Process related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: Online

ISAs

Savings - terrible customer service

Highly unresponsive 'customer service', you call for help and the whole experience is negative, 'we can't, we don't, we have no idea when...', no initiative or 'we can't do that but we can do this', they have no idea of SLAs in dealing with customer... Read more

Highly unresponsive 'customer service', you call for help and the whole experience is negative, 'we can't, we don't, we have no idea when...', no initiative or 'we can't do that but we can do this', they have no idea of SLAs in dealing with customer correspondence, I was told "it will be done when they get around to it', this was in response to a letter they had signed for receipt of 4 days earlier to give me access to my money yet still not actioned and no indication when it will be. Telling them that I am in severe financial hardship without access to my account meant absolutely nothing, just incredibly poor customer service with antiquated paper based systems, don't touch them with a barge pole!

Reviewed on 9th October 2021
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michelle oates
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Travel Insurance

Dont bother with Post Office Travel Insurance

They made it so difficult and complicated to make a claim, I gave up and just suffered the loss. Never again

Reviewed on 27th September 2021
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Kevin Lundie
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Car Insurance

Pathetic/ unhelpfull

Had insurance with these cowboys, i changed my car and contacted them to update my details to my new car, i have a 21 plate ford puma, they cant insure it because it doesnt exist on their computer, they only insure a 3 door puma & puma estates, not 5... Read more

Had insurance with these cowboys, i changed my car and contacted them to update my details to my new car, i have a 21 plate ford puma, they cant insure it because it doesnt exist on their computer, they only insure a 3 door puma & puma estates, not 5 door hatchbacks ? Fords dont even make such models !!!!!!
DO NOT USE THESE JOKERS

Reviewed on 25th September 2021
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Phil
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Personal Loan

False Advertising

With a perfect credit rating I applied for a semi reasonable rate for a loan. On approval the rate over quadrupled so that in effect the interest would be 50% of the loan. Absolute madness. Please avoid to save yourself a waste of your time.

Reviewed on 25th September 2021
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David
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Home Insurance

always quick phone reply. good staff.

Have renewed with Post Office as their Home Emergency plumber was superb.

Reviewed on 24th September 2021
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Joyce Turner
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Car Insurance

DO NOT USE

My elderly, disabled parents had their car stolen and the shower of sh** at the post office don't give a damn. No courtesy car, no calls, no customer service, nothing. The elderly trust the post office brand but reality when having to make a claim is... Read more

My elderly, disabled parents had their car stolen and the shower of sh** at the post office don't give a damn. No courtesy car, no calls, no customer service, nothing. The elderly trust the post office brand but reality when having to make a claim is a different experience. I'm currently having to sort their claim out because post office staff are as helpful as syphillis in a knocking shop. The new car insurance will not be with the post office and the home insurance will also be getting changed.

Reviewed on 18th September 2021
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Andy
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Travel Money

crooks

What a shower of crooks. Having looked at the exchange rates for euros on the post office website (which offers a service whereby you collect the currency at your local post office)I went along directly to my local post office and bought euros. On... Read more

What a shower of crooks. Having looked at the exchange rates for euros on the post office website (which offers a service whereby you collect the currency at your local post office)I went along directly to my local post office and bought euros. On returning home I realised that £500 at the Post Office had only got me 540 euros as opposed to the 570 euros figure advertised on the post office website. When I queried this with the post office "customer care" team I was advised that post offices can apply whatever exchange rates they wish. Had I ordered £500 worh of euros online for collection at the same post office I would have received 570 euros when I collected it at the post office but because I went into the post office and ordered it, they were at liberty to apply whatever exchange rate they wished. There is thus no link between the exchange rates published on the post office website and the exchange rates applied within the post office. Get the logic there? The logic is to screw you, Low life. Boycott them

Reviewed on 17th September 2021
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Joe Soap
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Home Insurance

Worst ins on market

Have home ins they are now saying they are not paying out even after photos and videos and video calls of the damage .wont be using this company ever again only gave 1 star because i couldnt give them minus

Reviewed on 6th September 2021
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Patricia Gibson
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Home Insurance

Misadvised

I would not recommend the Post Office for home insurance. We had a policy with them and when we purchased bikes we phoned up to check whether they would be covered. We were told they were fully covered, even outside the home. Well, when one bike was... Read more

I would not recommend the Post Office for home insurance. We had a policy with them and when we purchased bikes we phoned up to check whether they would be covered. We were told they were fully covered, even outside the home. Well, when one bike was stolen we were then told the advisor had misinformed us and PO refused the claim and then dismissed our complaint. Certainly won't be renewing our policy with them.

Reviewed on 4th August 2021
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Fiona
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Card Account

Very difficult to chat on the phone

It's a good card until there's a problem & you have to get in touch by phone. I can't understand what they're saying. For instance I made a payment on my card & they hadn't taken the payment & it was still pending in my bank account. I have... Read more

It's a good card until there's a problem & you have to get in touch by phone. I can't understand what they're saying. For instance I made a payment on my card & they hadn't taken the payment & it was still pending in my bank account. I have accessibility issues & I'm trying to explain 1 thing & the next minute they're talking about something else that's a month away. I don't know what I've agreed to. There's only so many times that you can say what ? Pardon ? Can you say that again. You need to speak slowly & please remember that some of your customers are in the UK. The person I just spoke with was talking very fast & in a heavy accent that makes each word run into the next. I won't be phoning up again. Total waste of time. It just made things worse.

Reviewed on 29th July 2021
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Paul
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ISAs

Dreadful long delay in ISA transfer

It is now 4 weeks since i asked The Post Office to have my ISA transferred to a different provider. They have rejected my request 4 times now for one reason or another. I have lost interest in the meantime as the ISA is sitting in a holding account. I... Read more

It is now 4 weeks since i asked The Post Office to have my ISA transferred to a different provider. They have rejected my request 4 times now for one reason or another. I have lost interest in the meantime as the ISA is sitting in a holding account. I have had to keep phoning them up to ask why it has not been transferred. The most recent excuse was apparently due to the fact that the new bank doen't accept cheques. What banks today do business with paper cheques? I think they want to keep my money. Disgraceful. I am still waiting for this to be sorted out. I will not be putting any more money into a Post office ISA.

Reviewed on 21st June 2021
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Mr G Teader
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Credit Card

Easy to join and great customer communication

Joining was a surprisingly smooth process, they offer a lot of financial advice and send you interesting content. They upped my limit within a few months of me using the service in a responsible manner. I had two credit cards with two other credit... Read more

Joining was a surprisingly smooth process, they offer a lot of financial advice and send you interesting content. They upped my limit within a few months of me using the service in a responsible manner. I had two credit cards with two other credit companies prior to having the Post Office Credit Card and I never got any communication from them nor did I get a higher credit limit, only messages I would receive were text messages to remind me of when payments were due so I simply cancelled those services. Post Office - team are personable and it feels like they like to engage and really care about your customers.

Reviewed on 15th June 2021
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Sofia
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Savings

Very bad service

I have been trying to open a post office saving it has taken six weeks to try an open it and I still have not got my savings account. They keep on asking me for extra information which I give them and then they ask for more. I have phoned them three... Read more

I have been trying to open a post office saving it has taken six weeks to try an open it and I still have not got my savings account. They keep on asking me for extra information which I give them and then they ask for more. I have phoned them three times to try and sort this out ..I have got to the stage now where I am going to cancel my application and take my money to another building society...total waste of time..

Reviewed on 20th May 2021
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Sarah
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Home Insurance

contents insurance

I Had contents insurance with them 2 years ago and cancelled it 2 years ago because the policy changed and the price and now 2 years later they have taken money out of my Bank account for a new policy which I did not know about . I am still waiting... Read more

I Had contents insurance with them 2 years ago and cancelled it 2 years ago because the policy changed and the price and now 2 years later they have taken money out of my Bank account for a new policy which I did not know about . I am still waiting for my money to be refunded , which they took without my consent . Disgraceful behaviour . THEY MUST BE DESPERATE.

Reviewed on 7th May 2021
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Jeffrey Matthews
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Home Insurance

Disgusting

Would not cover storm damage to roof

Reviewed on 22nd April 2021
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Ken Hughes
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Personal Loan

Very Happy Customer

Very professional and honest customer based service. Outstanding and would highly recommend.

Reviewed on 20th March 2021
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James
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Travel Insurance

No Stars.

I have not used my travel insurance this year and tried to claim a very small amount for a cancelled holiday as I had waived the excess. The number of different staff involved, the numerous e.mails and the claim refused. Cost me but certainly cost... Read more

I have not used my travel insurance this year and tried to claim a very small amount for a cancelled holiday as I had waived the excess. The number of different staff involved, the numerous e.mails and the claim refused. Cost me but certainly cost them more with time and I’ve now renewed my travel insurance with a different company. Absolute rubbish.

Reviewed on 19th March 2021
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Susan Smith
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Travel Insurance

What a diabolical shambles

OMG What a diabolical company - I have had to resort to getting the financial ombudsman... Read more

OMG What a diabolical company - I have had to resort to getting the financial ombudsman involved!
I opened a Post Office Savings Account back in January 2021 and have been depositing into the account since opening.
The last deposit was made 09/03/21

I have had no problems depositing money into the account, however when I tried to withdraw I was unable to do so.

I called their helpline and was told that a block has been put on my account and that I needed to speak to their security team.

I was placed on hold for 45 minutes and had to get back to work.

I called again the next day and asked "if my account is blocked why have you been accepting my deposits"? The customer service adviser couldnt answer this and placed me on hold whilst waiting to speak to the Security team. Again I was placed on hold for over an hour.
I called again today and told the customer services that I wish to close my account immediately and have my balance transfered to my linked account (which they have taken direct debits from).

I was told they couldnt do this and again I was placed on hold for just over 20 minutes then to be told the security department is now closed.
I do not recommend using the Post Office Money at all.

Reviewed on 11th March 2021
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SArah
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Travel Insurance

Power of Attorney - BE AWARE

Be aware if you have power of attorney in place and you open an account with Post Office. I found one of my Dad's bank statements from about 18 months ago and wasn't sure if it was still active, as my dad lost mental capacity I couldn't ask him. I... Read more

Be aware if you have power of attorney in place and you open an account with Post Office. I found one of my Dad's bank statements from about 18 months ago and wasn't sure if it was still active, as my dad lost mental capacity I couldn't ask him. I called Post Office and stated I've got Power of Attorney in place and that I didn't, at this stage. want any sensitive information about the account other than whether it was still active. Before they could even answer that question (bearing in mind the answer could be NO) I need to find and locate their Power of Attorney forms (there aren't any, just application forms for new accounts with POA in place) I'd need to post them the original POA forms, my photo ID, a recent utility bill and do a credit check - AND AFTER *ALL* THIS PAINSTAKING PROCESS, THE ANSWER COULD STILL BE "NO, THIS ISN'T AN ACTIVE ACCOUNT"
This is the only company that wasn't willing to give me a simple answer, and makes you jump through hoops. This makes an incredibly stressful period in someone's life even more difficult.

Reviewed on 11th March 2021
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Alex Battersby
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Travel Insurance

Not recommended.

Bought Annual multi Trip Travel Insurance in February 2020. Lockdown then happened in March therefore unable to travel for the whole year due to government guidelines & restrictions. So travel insurance was useless ...... they refused to refund,... Read more

Bought Annual multi Trip Travel Insurance in February 2020. Lockdown then happened in March therefore unable to travel for the whole year due to government guidelines & restrictions. So travel insurance was useless ...... they refused to refund, give credit or offer vouchers.
Complete waste of money !!
Once lockdown happened they could have at least contacted their customers and informed them of the implications & given them some options - but no, they kept quiet.
Typical of Insurance Companies - happy to take your money but don't like to pay out.
Wouldn't recommend them & will never use them again.

Reviewed on 7th February 2021
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Patsy
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