I am a early pensioner who has a post office savers account I tried to put my Tesco Club Card + account in to transfer... I am a early pensioner who has a post office savers account I tried to put my Tesco Club Card + account in to transfer funds the post office blocked it and are asking for Tesco statement Can you believe they want my food statements this is age discrimination and also I consider it theft of my money they blocked my access Read more Read less

While the cash ISA rate was competitve a year ago, the hassle of having to sign in via web as no app available was a... While the cash ISA rate was competitve a year ago, the hassle of having to sign in via web as no app available was a pain each time as so longwinded Then when I withdrew the large amount on a weekend, I received no confirmation of the withdrawl on the site or via email until today (2 days later). Hopeless service and still no response from customer services. In this modern digital.age, they need to step up and get with it! Read more Read less

they tried to auto renew and as the expiry date on the old card was out they tried to charge $0 for cancelling and £20 for failed payment

I am writing this review to issue a severe warning about the appalling service at the Moorgate Post Office branch and its subsequent catastrophic customer... I am writing this review to issue a severe warning about the appalling service at the Moorgate Post Office branch and its subsequent catastrophic customer service response. On March 27th, 2025, during my visit to the Moorgate branch (45 London Wall, EC2M 5TE), despite providing clear instructions for a parcel drop-off using a valid QR code for a Tracked Drop Off service, the counter employee (a woman in her 40s/50s) incorrectly applied a return label to my package (Original tracking: TQ 7541 3656 1GB). This was done without my knowledge or confirmation, and despite my repeated explanations of the service I required. Her demeanor was unhelpful and dismissive throughout. As a direct result of this Post Office employee's error, my parcel was misdelivered and is now lost. The nightmare continued with Post Office Customer Service (Complaint Ref: CAS-4016972-R1T6G0). Despite providing all necessary evidence and numerous detailed emails, they have been utterly evasive, contradictory, and unhelpful. My complaint was initially 'resolved' due to alleged 'missing information' (which I had provided), then put into an 'appeal' process. Shockingly, this appeal was then denied with absurd and illogical excuses that attempted to shift blame onto me, claiming the QR code I presented must have been incorrect, despite having proof of my intended transaction and payment. Furthermore, I contacted the Postal Redress Service (POSTRS) for external resolution, only to be informed that they do not handle complaints against Post Office Ltd. directly for operational errors like this. This highlights a critical gap in accountability for Post Office's own services. The Post Office has shown a complete lack of responsibility, competence, and basic customer care. They actively hinder resolution and provide zero support when their own staff make costly errors. I strongly advise everyone to avoid the Moorgate Post Office branch and frankly, be extremely wary of using Post Office Ltd. services if you value your parcels or expect any form of accountability. This has been an incredibly frustrating, time-consuming, and costly experience, and I would hate for anyone else to go through the same ordeal Read more Read less

Failed to transfer Cash ISA from PO to Virgin due to PO. Did not answer secure messages correctly. Blamed Virgin but it was not a... Failed to transfer Cash ISA from PO to Virgin due to PO. Did not answer secure messages correctly. Blamed Virgin but it was not a Virgin problem. No phone number to call PO. DO NOT BUY A PO CASH ISA. CUSTOMER SERVICE IS APPALLING. I am now going to have to cash the ISA in which I did not want to do and buy Virgin ISA with Cash thereby losing my allowance this year. DO NOT USE PO FOR ANY FINANCIAL PRODUCT Read more Read less

Unable to open any account with them

Very helpful and efficient also available 24 hours a day

very easy to use with an ap amazing app

Recently took out a post office isa by transferring from another bank. I asked some questions by secure message as they request but whilst waiting... Recently took out a post office isa by transferring from another bank. I asked some questions by secure message as they request but whilst waiting for an answer have recently transferred this years isa allowance but for days later have no idea where my money is and after 2 weeks am still waiting an answer to my secure message as I am so confused. Wish I had looked at reviews before opening this but that’s my own fault. One thing is for sure, once I track down my missing £20k (I presume it’ll show eventually) I am closing this account immediately and transferring it elsewhere (already open and waiting). Terrible customer service to just ignore you. Shame on you Post office/Bank of Ireland, Disgusted with you!!! Read more Read less