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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.35 (536 reviews)

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4.34

Based on 536 reviews, last reviewed 28th Feb 2025

185% increase in 5 star reviews

in the past 90 days

71% decrease in 1 star reviews

in the past 90 days

70%

13%

Latest highest rating:

5

Great customer service Kim was so helpful and friendly and really explained everything to me without making it all sound too complicated. Reviewed on: 28th February 2025

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Buying a new home is an exciting time for anyone, but finding the right mortgage product can be difficult. We collect Saffron Building Society mortgage reviews to help you make an informed decision when finding the right lender for you.

Saffron Building Society is a mutual organisation offering a wide range of mortgage products. Before taking out a mortgage product make sure that you’re confident with the terms, conditions and interest rates. Always consult the lender or an independent advisor if you need help understanding your options.

Are you interested in Saffron Building Society mortgages? Find out what mortgage products borrowers have taken out and if they have been satisfied with their choice. Learn more about the application process and customer service. Find out if borrowers would recommend the Society. All of this and more can be found in our Saffron Building Society mortgage reviews.

Did Saffron Building Society help you buy your dream home? Tell us about your experience with the lender. Was the application process easy to understand? Was the team at Saffron Building Society friendly and helpful? Has the lender kept you up to date with any important mortgage news or changes? Would you recommend the lender and mortgage product to family and friends? Whether good or bad, write an honest Saffron Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Saffron Building Society Mortgages reviews (536)

Review of the Saffron Building Society, Mortgages:

Great, nice and easy mortgage provider

Kim was great, looked into my file and updated the necessary details. Reviewed on: 7th November 2024

Transfer from one product to another

I was hoping for a definitive response to my question about what products I might be able to transfer to once the current product expires but was informed this was time sensitive and I would have to wait until January for an answer. Reviewed on: 2nd December 2024

Welcoming and supportive

Saffron has been welcoming and supportive. The staff are are friendly and very efficient and the whole experience has been like joining a family of like minded people. Reviewed on: 28th November 2024

Helpful staff and I didn’t have to wait in a...

Helpful staff and I didn’t have to wait in a que Reviewed on: 28th November 2024

THE MOST stressful experience

Was THE MOST stressful experience caused by incompetence, delays caused us to pay more money, any commissioned you received should have been zoid! Apart from 1 individual who tried their very best to help us, I have never dealt with such a disorganised lender. Even our solicitor is who deals with 100s of cases said Saffron were the worst she'd ever had the displeasure to deal with! Says a lot really. Reviewed on: 28th November 2024

Service that is rare to come by these days

Ann was great. She set a diary note and called me back the next day. Service that is rare to come by these days. Reviewed on: 28th November 2024

Great customer service, could have better mortgages tho

Great customer service, just a shame the products aren't more competitive (especially for long-standing customers). Reviewed on: 28th November 2024

Very helpful staff.

Very helpful staff. Good understanding of product Reviewed on: 25th November 2024

Useless too slow no knowledge of customer service an...

Useless too slow no knowledge of customer service and still waiting for a reply Reviewed on: 20th November 2024

Efficient, helpful, lovely staff.

Saffron building society have given us our self build mortgage. When we want to access more money we fill out a form, send photos and book a valuation. We've done this 3 times so far and each time our emails are answered very quickly, valuation company phone quickly afterwards and it's just a very straightforward, efficient process with really lovely helpful staff. Reviewed on: 20th November 2024

Customer Experience

Overall extremely slow - it took several (on average 5) before anything sent to you was even looked at never mind actioned. This gave rise to a very poor and stressful customer experience. And then there was delay at your end setting up the DD - resulting in a warning letter from your collections department! Not a good introduction to Saffron. Reviewed on: 7th November 2024

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