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Judy

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Review of the Saffron Building Society, Mortgages:

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Patient, efficient and empathetic adviser

I have had a problem accessing my account and have rung six times. On each occasion I have received useful help, but because there was a problem with my memorable word I was locked out of access. On the fifth and sixth occasions I received excellent help from Lisa, who went above and beyond to ensure that my access was restored, and who was almost as excited as I was when I finally got into my account! Reviewed on: 9th January 2026

Review of the Saffron Building Society, Mortgages:

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Welcoming and supportive

Saffron has been welcoming and supportive. The staff are are friendly and very efficient and the whole experience has been like joining a family of like minded people. Reviewed on: 28th November 2024

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