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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.56 (3654 reviews)

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4.49

Based on 3,654 reviews, last reviewed 18th Jan 2025

1% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

76%

13%

Latest highest rating:

4

Rollover procedure It must have been my error but I recently rolled over a bond. I had intended to roll the principal and have the interest paid to another of my account... Read more Reviewed on: 18th January 2025

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3654)

Review of the Saffron Building Society, Savings:

Customer Service at it's best.

Went to counter and spoke with a very pleasant young lady called Florrie, she was as helpful and efficient as she could possibly be, she was patient and answered all my questions as best she could. Thank you Florrie (sorry if the name is spelt wrong). Reviewed on: 5th November 2024

Rollover procedure

It must have been my error but I recently rolled over a bond. I had intended to roll the principal and have the interest paid to another of my accounts. I managed to roll the principal less the interest amount again so therefore received my interest plus an identical amount at my other bank, I would have thought this would have seemed a strange request and maybe there could be some manual intervention where maybe somebody should contact me to check my instructions were correct. Reviewed on: 18th January 2025

good customer service

customer service desk helpful and completed requests Reviewed on: 17th January 2025

always had positive experiences in person and by pho...

always had positive experiences in person and by phone - local branch with good opening hours, service is very fast, staff are knowledgeable, professional and helpful. We have a number of savings account with a passbook, and I like that we have a passbook. I like to bring my son in with me, so he can see and get used to the saving ethos, and the stay are always super nice to him, and make a big deal of encouraging his saving and putting money into his savings. The branch is very recently refurbished and really warm and welcoming. Reviewed on: 17th January 2025

I came to branch to withdraw some cash today and lov...

I came to branch to withdraw some cash today and love coming in since the new improvements, think it is very nice and a good improvement. Reviewed on: 16th January 2025

Ware branch visit

Visited branch to withdraw funds to bank account, first time visiting the Ware branch since the refurbishment and very impressed Reviewed on: 16th January 2025

Setting up a new Regular Saver by phone

I needed to set up a new Regular Saver after the previous one ended. The operator explained precedures fully, repeating points where I was unsure. All was dealt with smoothly and speedily. Reviewed on: 15th January 2025

Friendly, helpful staff

Friendly, helpful staff and one of the few financial institutions left on our High Street for personal service. This make such a difference, although your telephone service staff are great too! Reviewed on: 14th January 2025

The staff here are great, and I’ve recommended my fa...

The staff here are great, and I’ve recommended my family to open accounts here too Reviewed on: 14th January 2025

They offer competitive rates and are easy to deal wi...

They offer competitive rates and are easy to deal with on line or via the telephone. Communications are good via e mail and the Society is very customer focused. Reviewed on: 14th January 2025

Understanding and Knowledgeable

The call handler understood my problem, understood what I wanted to do and did it quickly and efficiently. He also took on board the shortfall in the information in my maturity email and advised that steps are being taken to rectify this. A job well done, thank you. Reviewed on: 13th January 2025

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