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Santander: Business Current Account reviews

Name: Business Current Account
Rating: 2.27 (88 reviews)

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1.86

Based on 88 reviews, last reviewed 31st Oct 2024

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

22%

59%

Latest highest rating:

5

No issues Been with Santander for business since 2007 and had no issues and zero fees Reviewed on: 11th April 2023

Latest lowest rating:

1

Steer Clear This bank has froze my account several times, most recently on payday for the staff. It then takes hours to get this unlocked. I sent details required... Read more Reviewed on: 31st October 2024

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About this product

The Santander Business Current Account is designed for both start-ups and established businesses. Ideal for everyday business banking needs, the account charges a low monthly fee and has arranged overdraft options.

Finding the right bank account to manage your business's finances can be difficult with so many on the market. We collect Santander Business Current Account reviews to help you make an informed decision. Read about genuine experiences from other business owners to learn more about the account.

Find out why customers chose the Santander Business Current Account and learn more about the sign-up process. Find out what features the mobile banking app has. Read about genuine experiences with the customer service team to learn how swiftly Santander solves its customers’ concerns. All of this and more can be found in our Santander Business Current Account reviews.

If you do your business banking with Santander, share your experience with others on Smart Money People. How long have you had your Business Current Account and have you been satisfied so far? What is your favourite feature of the account and is there anything you feel could be improved? Have you encountered any issues with the account, and if so, how well did Santander resolve them? Would you recommend the account to other business owners? Whether good or bad, write an honest Santander Business Current Account review today. Together, we can help people like you make better financial decisions.

Santander Business Current Account reviews (88)

Review of the Santander, Business Current Account:

Locked out of account, with no explanation

Both my husband and I were locked out of accounts. First my business accounts, then 2 weeks later our joint accounts. Bounced between service teams who knew nothing. The CEO's executive team did not even respond in the promised time frame and no one knew whey there was a lock. My husband had to provide rafts of business statements for a personal account (each one costing, as it needed his accountant to provide). Service was beyond appalling. Reviewed on: 5th October 2024

Absolute worst experience

We have two business bank accounts with Santander, for companies in the same group. We tried to open a third account, for a new company we acquired. It has been 13 weeks to date, and not one person in the team is able to tell us why it is taking so long. What's more, they have now asked us to recertify our other two accounts as well! The communication is shockingly bad. *Turnover >£5m. Reviewed on: 19th November 2021

ABYSMAL CUSTOMER SERVICE

2 hours on hold, then nothing gets done. Account blocked for no reason at all. Submitted all required information, still blocked. Just use one of the new fintechs, the old model of banking is broken. Reviewed on: 12th August 2021

Fine for our needs, but useless phone app

We have had no more bad experiences in our many years of business banking than with the other banks we’ve used in the past. BUT the main point of this review is to say that their iPhone app is virtually useless other than for checking your transactions. You can’t pay anyone you haven’t paid before, and you can’t even search for the payees that have paid before! Reviewed on: 10th July 2021

Not ready for business banking

I have the following business accounts: Starling, Tide, Natwest and Santander. To say that Santander is terrible would be an understatement. As a matter of fact, the other 3 providers in the list above should be assessed completely separately. The interface of Santander Business Accounts (browser or app) is archaic. The reliability is the worst I have ever seen; 1 out of every 4 / 5 transactions times out or is not processed due to 'technical reasons'. The website is regularly completely glitching out. I honestly cannot emphasise enough to avoid business banking with Santander. The biggest irony being that they're the only business banking provider from the list above which CHARGES £7.50 as a flat fee for its services. Reviewed on: 7th July 2021

Security locks me out of my account at least once a month

I've been with Santander for about 7 years. Until the last year they were very good. However, over the last few months, their security system locks me out of the account whenever I come to run the payroll. The customer then needs to call up (usually 30 - 45 mins) and regain access. This can happen multiple times a day, meaning you need to set aside a full day to run the payroll. Very disappointing. Reviewed on: 6th July 2021

avoid completely

There are no words to describe what a scam Santander is. They out of the blue closed our business account without explaining why and then they are holding to our money and won't write a cheque unless it is in business name. but we only have one business account and opening a new one has been really challenging given the current circumstances. it has been 3 months and the business has gone bankrupt. so even 1 star is too much for them really. Reviewed on: 16th April 2021

Useless

Spent 20 minutes on phone waiting to get through to helpline. Unable to access online account through no fault of my own. When eventually call answered, no use at all. So, locked out of my account. Useless . Avoid. Reviewed on: 25th August 2020

Awful online service

Locked out of my online account...No clear information on website as to how to get help. When you eventually find the contact telephone number by googling they take ages to answer the phone...hopeless Reviewed on: 19th August 2020

Is Santander Business Banking a COVID19 hot spot?

I've had my business banking with Santander for over 15 years. I applied for a CBILS loan. I received a rejection letter from head of business banking Susan Davies on grounds of my Experian score and affordability. I have just checked my score and it is 999 out of 999. My last tax returns also shows a personal income of £56,000. Are these people infected with the Covid19, on drugs or just do not want to lend to small businesses? Reviewed on: 12th June 2020

Steer Clear

I have been with Santander Business for over 10 years and run a Limited Company. Santander Business have got steadily worse, generally unhelpful and seem to have poorly trained staff . I am at a point where I am moving my banking elsewhere. They have let their business customers down badly over the government funded and backed scheme to help businesses through the Coronavirus lockdown. They are a disgrace to the world of business banking and should be fined by the Government. Reviewed on: 7th April 2020

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