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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14669 reviews)

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4.95

Based on 14,669 reviews, last reviewed 27th Jun 2025

168200% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They are very friendly understanding. They are very friendly understanding. Professional and Polite Reviewed on: 27th June 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14669)

Review of the StepChange, Debt Management:

Very helpful

So far two months in finding helpful and way less worry. Thank you Reviewed on: 8th July 2020

Very good customer services and very good help

Very good customer services and very good help Reviewed on: 6th June 2025

Professional in all aspects.

Professional in all aspects. Empathetic to clients issues. Reviewed on: 6th June 2025

I m realy thankful for this opportunity you ofered...

I m realy thankful for this opportunity you ofered me Reviewed on: 6th June 2025

Most Helpful Charity

since i came to know about step change, its been very smooth and comforting journey onwards, with their unwavering support and guideance Reviewed on: 6th June 2025

Ok, the Best, nr one, recomanded evrione

Ok, the Best, nr one, recomanded evrione Reviewed on: 6th June 2025

Great, lifesavers, literally !

Great, lifesavers, literally ! Xx Reviewed on: 6th June 2025

Very helpful and able to get my finances sorted

Very helpful and able to get my finances sorted Reviewed on: 6th June 2025

Can't thank step change enough

Step change has been a life changer for me and my family. We had been struggling to make ends meet and something had to change, I found step change and thought it couldn't hurt to try. I filled out the info online and after that received a phone call offering me the different routes I could go down,and which would be best for me. I pay a set amount every month and it's what I can afford you fill out an affordability which takes note of everything you pay out and I think it's great. Every year you do a check to make sure that amount is still ok and affordable. You can see on your account how much has been paid how long you'll be paying. It's given me and my family relief. I don't hear from my creditors I just get a yearly letter from them after step change has put in how much is going to who. I would highly recommend them friendly and so helpful the online form is easy and the page is easy to use. Reviewed on: 6th June 2025

I highly recommend step change

Step change were there when I needed help to manage my debts. I was caught in the trap of never being able to clear my credit card debts because of high interest rates. I felt sick every time a bill arrived and fearful of what would happen as I got closer to not being able to make the minimum payments, not only for the credit cards, but also for house and car expenses and food. i felt ashamed to be in that position but step change staff were supportive from my very first call. There was no judgement, just support to plan a budget, even allowing a little for pocket money for the children, and health costs. I’d stopped getting prescriptions as I couldn’t afford them but the plan allowed me to pay for a monthly prepayment certificate. The relief of not being chased by creditors was immeasurable and each year I was able to increase my payment a little, eventually reducing the number of years I had to pay by four. I’m so pleased I was able to clear my debts and without the support of step change I don’t know where I’d be now. Reviewed on: 6th June 2025

Quite literally life changing.

Quite literally life changing. No judging just help. Sympathetic to my needs and found a solution to years of financial pain. Reviewed on: 6th June 2025

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