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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14669 reviews)

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4.95

Based on 14,669 reviews, last reviewed 27th Jun 2025

168200% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They are very friendly understanding. They are very friendly understanding. Professional and Polite Reviewed on: 27th June 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14669)

Review of the StepChange, Debt Management:

Very helpful

So far two months in finding helpful and way less worry. Thank you Reviewed on: 8th July 2020

The most amazing help and service .

The most amazing help and service . Lifted the stress and worry flaring me Reviewed on: 6th June 2025

Best move I ever msde

Have been making regular affordable payments. Can see the light at the end of the tunnel. Reviewed on: 6th June 2025

Always been supportive outstanding.

Always been supportive and understanding. Quickly rushed my ppan through when a problem out of there control Reviewed on: 6th June 2025

great support and kept well informed

Since I started my process I had a great support and kept informed I feel less worry about my debt as I have a good plan in place Reviewed on: 6th June 2025

Being in debt that you can't cope with is scary

Being in debt that you can't cope with is scary, while acting like an ostrich is default behavior for a lot of us, it doesn't work. The prospect of creditors turning you upside down to shake change out of you can be all consuming and can have a very real impact on your health. It sounds corny but Stepchange really made a difference for me in facing my problems and ultimately providing an easy to follow process to build a plan and deal with my money worries, no more letters or unwanted calls. Just do it, your brain will thank you for it. Reviewed on: 6th June 2025

Empathetic advisor from first contact.

Empathetic advisor from first contact. I was given sound advice and, although the process was still very difficult financially and had a real impact on our day to day lives, it was so much better than living with constant phone calls from debtors and such a relief that we had started a process that helped. Reviewed on: 6th June 2025

Fantastic customer service and fantastic help and ad...

Fantastic customer service and fantastic help and advice Reviewed on: 6th June 2025

Always supportive, really takes burden of worry away...

Always supportive, really takes burden of worry away, very helpful & kind Reviewed on: 6th June 2025

Staff very helpful and professional

Staff very helpful and professional Reviewed on: 6th June 2025

Cant be greatfull enough

I have contact them 2 times and every time. They went up and beyond to help. Reviewed on: 6th June 2025

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