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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14669 reviews)

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4.95

Based on 14,669 reviews, last reviewed 27th Jun 2025

168200% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They are very friendly understanding. They are very friendly understanding. Professional and Polite Reviewed on: 27th June 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14669)

Excellent service

Very professional, friendly and helpful. Totally understand the situation and was understanding Reviewed on: 6th June 2025

Very helpful, the advisor puts you at ease and is no...

Very helpful, the advisor puts you at ease and is non judgmental Reviewed on: 6th June 2025

I have had amazing support during a time of financia...

I have had amazing support during a time of financial hardship. The team have been so supportive! Reviewed on: 6th June 2025

An absolute lifeline

Step change helped me get things into a manageable order. They were kind, supportive, and non judgemental from the start and have continued to be so whenever I have had cause to call. They pretty much sort everything out for you too, contact creditors etc. Can't thank them enough for the work they do. Reviewed on: 6th June 2025

A big, big help during a really stressful time.

A big, big help during a really stressful time. From my first contact through to just over a year into my plan, I have nothing but good things to say. Communication has always been great and the process is simple to follow. Reviewed on: 6th June 2025

Very helpful and they do everything for you

Very helpful and they do everything for you Reviewed on: 6th June 2025

They took away my stress and worry!

I was in a bit of a mess financially and could not see a way forward I rang step change and they instantly put my mind at ease and helped me sort out all of my financial problems, I am now only a few months away from.being debt free and I am so so grateful, an amazing service, thank you! Reviewed on: 6th June 2025

StepChange have really helped me!

I have had a good experience with StepChange so far and I am pleased I got help when I did, as my debt was crippling me. The only reason I didn't say that StepChange were not good value for money is that they do not charge anything. They just help you sort yourself out, without incurring more debt. Reviewed on: 6th June 2025

Very good and nice people who help

Very good and nice people who help Reviewed on: 6th June 2025

Very helpful and understanding of my situation

Very helpful and understanding of my situation Reviewed on: 6th June 2025

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