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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Customer service is great very helpful

Customer service is great very helpful Reviewed on: 28th May 2026

I had no idea until I reached out to StepChange

I had no idea what StepChange were, until I reached out to them. A life which didn't have failures and poverty seemed a thousand years ago. When I understood that there were systems as well as people who could me help rein in the debts and give a vision of a future where I am not chasing a depressing permanence, I saw options, possibilities, and stopped waiting for things to happen. Thanks to StepChange, I was able to organise my various situations, knowing that this was a path to a steady life. Reviewed on: 28th May 2026

Scam victim

After contacting Step Change it eased the pressure and stress I was under after being scammed out of £200000.I didn’t know how to get out of the mess but this helped me immensely. Reviewed on: 28th May 2026

I'm so happy.

I'm so happy and relaxing but when I want to speak to stepchange really important your phone line doesn't take to the right path. Reviewed on: 28th May 2026

No issues, excellent service and helping me become d...

No issues, excellent service and helping me become debt free. When speaking to customer service they have been excellent. Reviewed on: 28th May 2026

Incredible service

Have been receiving an incredible and deeply informative support from StepChange, without feeling judge. Reviewed on: 28th May 2026

Great support/advice and guidance that helped me out...

Great support/advice and guidance that helped me out of a stressful position. Reviewed on: 28th May 2026

Debt advice

Everything is on line so if anxious it is really good, it didn’t take long to sort a DMP out with no hassle. I got in touch with stepchange when I couldn’t manage debts so feel as a weight as been lifted. Reviewed on: 28th May 2026

Customer service the best

Stepchange been very helpful I was very impressed with the service you provided. Reviewed on: 28th May 2026

After spending a long time struggling with my debts,...

After spending a long time struggling with my debts, trying to make agreements with creditors and debt collection agencies, enduring regular unwanted and unsettling phone calls, dreading opening letters and sinking deeper into depression I finally contacted StepChange. From my first contact I received great advice and was informed about possible options that could help me. My advisor listened to everything I had to say and completely understood my situation. No judgement. I felt for the first time that I was not on my own and in battle with finance companies. Very quickly StepChange made contact with my creditors and we agreed a realistic plan that would actually be possible for me going forward, with help and information on hand whenever I should need it. From that moment onwards, no threatening letters from creditors, no intimidating phone calls. That first contact was a few years ago and they are still helping me. We have an annual review to make sure any arrangements are still suitable for me. Asking StepChange for help lifted a huge weight and literally changed my life, cannot praise them enough. Reviewed on: 28th May 2026

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