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StepChange: Debt advice reviews

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4.95
Based on 15,982 reviews, last reviewed 7th May 2026
61100% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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Latest highest rating:

5

Staff were professional very understanding as peopl... Staff were professional very understanding as people in this situation are anxious and need reassurance enabling them to form a trust in an tense and... Read more Reviewed on: 7th May 2026
Mrs J's avatar
Mrs J

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
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Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15982)

Before I contacted Step Change I was waking up in th...

5
Before I contacted Step Change I was waking up in the morning feeling sick due to nerves. Now I sleep better and wake up better. Reviewed on: 6th May 2026
Brian Le Maistre 's avatar
Brian Le Maistre

Step change have been very helpful and understanding...

5
Step change have been very helpful and understanding and didn't judge Reviewed on: 6th May 2026
Suzanne Kay's avatar
Suzanne Kay

Great service

5
Every time I spoke to somebody about my debt management plan, they were very helpful and informative Reviewed on: 6th May 2026
Sharon's avatar
Sharon

Don't put it off!!

5
I fell. into debt due to ill health and was at a really low point. I contacted StepChange and they immediately pit my mind at rest and helped me get my debt issues sorted out. I'll be debt free soon and I owe them everything. Reviewed on: 6th May 2026
Billy O's avatar
Billy O

Supportive and stress free

5
Stepchange have been invaluable in supporting me through what would have been an impossible time without them, they make everything seamless and stress free in what is such a worrying time Reviewed on: 6th May 2026
Aml's avatar
Aml

got into debt,and step change helped me set up a pla...

5
got into debt,and step change helped me set up a plan to clear in,they were so helpful. Reviewed on: 6th May 2026
john m's avatar
john m

Beautiful people

5
No words but excellent customer care Reviewed on: 6th May 2026
John S's avatar
John S

Me and wife are so grateful and happy that stepchang...

5
Me and wife are so grateful and happy that stepchange came at the right time as we were struggling and didn’t know where to go or who to approach thanks to the team at stepchange Reviewed on: 6th May 2026
Amjid Y's avatar
Amjid Y

We contacted StepChange with considerable debt that...

5
We contacted StepChange with considerable debt that was no longer manageable. Although we had not yet defaulted on any payments we knew the writing was on the wall if we e did nothing. We honestly thought we were going to lose everything. We dreaded the perceived shame and guilt. We contacted StrpChange although there were others that could have helped too. The important thing was making first contact. They took the time empathetically to listen where we were with things and offered what options were available to us. They explained them all thoroughly and with their help have given us the ability to live again within our means. 2.5 years later we now budget for all of our monthly outgoings and those that only happen annually. So instead of waiting to try to find the money the money is there to pay the bills. There budgeting advise even allows for saving a little and providing you are sensible in expectation they even allow for having a life with some enjoyment. The most important thing you can do is contact them as early as possible and not leave it too late. No matter what your position they can help you out and are with you throughout this journey. Reviewed on: 6th May 2026
AKC's avatar
AKC

Have been with Stepchange for 3 years and the relie...

5
Have been with Stepchange for 3 years and the relief of having finances under control is immense. Won't be much longer before I'm debt free. Reviewed on: 6th May 2026
Carolyn M's avatar
Carolyn M

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