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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (855 reviews)

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4.55

Based on 855 reviews, last reviewed 17th Jun 2025

303% increase in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

4

Quick, quick, slow SMS service on landline is spoken far too quickly. The SMS service on landline did not operate at 0530 hours but suddenly came through at 0830 hours.... Read more Reviewed on: 17th June 2025

Latest lowest rating:

1

Matured Bond Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and... Read more Reviewed on: 6th June 2025

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About this product

Family Building Society Savings reviews (855)

Review of the Family Building Society, Savings:

Simple easy procedure for opening an account.

Simple easy procedure for opening an account. Friendly staff to assist if required. Reviewed on: 6th June 2025

Quick, quick, slow

SMS service on landline is spoken far too quickly. The SMS service on landline did not operate at 0530 hours but suddenly came through at 0830 hours. Despite funds being requested at 1119 hours money did not arrive in nominated account until evening. Same day requests from Marcus arrive within 2 hours. Reviewed on: 17th June 2025

I went into building society in Epsom on the 26.

I went into building society in Epsom on the 26.06.2025 and spoke with Alexis Osborne who was very professional and friendly at the same time Reviewed on: 17th June 2025

My request was easily solved.

My request was easily solved. Efficient service and everything was well explained. Reviewed on: 16th June 2025

Login problem professionally resolved

Representative Katherine Ambrose was very helpful and reassuring while able to resolve the system's refusal to log me in to my account helping me with each step of the process. I was then able to do all that I wanted to do. Excellent! Reviewed on: 16th June 2025

Definately a Reccommendation

Opening a saving account was a fairly stressless experience. It was key to read the information carefully, but most importantly, the staff were very helpful in explaining anything missed or not understood. The on-line private messaging system worked well, but telephone waiting times, particularly when an internal transfer was necessary, was less satisfactory. It would be helpful if the receipt of uploaded verification documents was confirmed. Reviewed on: 15th June 2025

Absolutely superb service whenever I have the need f...

Absolutely superb service whenever I have the need for any assistance. Can't fault in fact. Reviewed on: 13th June 2025

Good customer service

Donnika was polite, helpful and answered all my queries. Thank you and keep up the good work. Reviewed on: 12th June 2025

first class informed staff extremely helpful and ple...

first class informed staff extremely helpful and pleasant Reviewed on: 12th June 2025

Login difficulty

I contacted FBS to resolve a login difficulty and to open a new account. The service provided by customer services adviser on all counts was exemplary. Reviewed on: 12th June 2025

Moved savings into an isa

Moved savings into an isa and withdrew the balance. The girl that helped me on the phone was great Reviewed on: 12th June 2025

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