Janice T's community profile page

Write a review

Viewing profile for,

Janice T

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Family Building Society, Savings:

View on product page

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.