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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (870 reviews)

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4.56

Based on 870 reviews, last reviewed 23rd Jun 2025

305% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

4

Problem logging on Had an issue logging on due to your system change, lady who helped me through it was very helpful Reviewed on: 23rd June 2025

Latest lowest rating:

1

Convoluted re-0registering to new online portal. Convoluted re-0registering to new online portal. Confusing, tedious and not easy or quick. Reviewed on: 17th June 2025

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About this product

Family Building Society Savings reviews (870)

Review of the Family Building Society, Savings:

Great Service

I had a query following the maturity of one of my fixed term products with the Family Building Society. I was answered very quickly from the call queue, and Louise needed to ask a colleague to assist with my query, and promised to phone me back. This she did and the return phone call was made within about an hour. Great service, as always, with the Family BS. Thank you! Reviewed on: 13th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased you found our service great, and that your query was resolved in the time promised! Response date: 17th October 2023

Liked only having to wait a short time to speak to a...

Liked only having to wait a short time to speak to an agent Reviewed on: 14th May 2025

Lock out Issue Resolved

Lisa Adams rang me back Promptly and sorted out my Locked out account quickly after security checks Reviewed on: 14th May 2025

As usual, excellent service.

As usual, excellent service. Highly recommended. Reviewed on: 14th May 2025

Helpful contact.

Very happy with the person who answered my questions in a most acceptable manner. Reviewed on: 13th May 2025

Didn’t take too long to answer the phone, I like the...

Didn’t take too long to answer the phone, I like the fact that you can take instructions over the phone, simple. And answered all of my questions .. thank you Reviewed on: 13th May 2025

Excellent service

Excellent service on the phone, I spoke with Aimee who was friendly and very helpful Reviewed on: 13th May 2025

SteveB Feedback - Got answered very promptly by a ni...

SteveB Feedback - Got answered very promptly by a nice and helpful member of the team Reviewed on: 13th May 2025

Just what I needed, thank you

The customer service agent was so friendly and patient and was willing to wait as long as it took for me to do what I needed! We succeeded with her help and everything is now sorted again. Reviewed on: 13th May 2025

Donnika provided Exemplary telephone service on firs...

Donnika provided Exemplary telephone service on first day of your new customer Verification system rapidly building rapport and manoeuvring the technicalities of the system while simultaneously advising on a savings matter. Outstanding! Reviewed on: 13th May 2025

As always, the customer service today was excellent.

As always, the customer service today was excellent. Katherine was very helpful and patiently went through everything I needed to solve the issue (mainly, how to access the new site!). My savings account has a very good (comparitive) interest rate but a major reason of staying with the Society is the customer service. The rsponse is always fast (o waiting) and I can trust on receiving a lovely welcome and all the assistance I require. Reviewed on: 12th May 2025

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