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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (981 reviews)

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4.54

Based on 981 reviews, last reviewed 7th Aug 2025

143% increase in 5 star reviews

in the past 90 days

1700% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Call-back request After requesting a call-back I received a call about 30 minutes after. Katherine was very courteous and patient whilst I gathered details. I just need... Read more Reviewed on: 7th August 2025

Latest lowest rating:

1

Excessive wait to speak to adviser Had to call to reset password. Long wait on phone. Told "There are no people ahead of you" throughout. Gave me plenty of time to fill in this feedbac... Read more Reviewed on: 7th August 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (981)

Review of the Family Building Society, Savings:

I am delighted by the fantastic service

I contacted by phone Family BS on thursday and Friday 21st and 22nd November 2024. Both ladies whom dealt with my calls were fantastic, I am pleased to say that the nature of my 2 calls were dealt with in the most polite and professional manner I was in fact so impressed that after my bond matured I re invested again into a new savings account with the Family BS. Keep up the fantastic service that the telephone operators provide I am really pleased with their way of dealing with queries. A brilliant experience which in this day and age is most refreshing. Neil Iliffe Reviewed on: 23rd November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 26th November 2024

I was locked out of my online account.

I was locked out of my online account. Lisa Adams verified my identity and helped me get back online. She was very professional and caring. Reviewed on: 30th July 2025

Registration issues - thanks to Steph.

Registration issues - thanks to Steph for her patience and knowledge in explaining the requirements and advising alternativesin the registration process/ Reviewed on: 30th July 2025

ISA savings question

Called with a query about my fixed ISA, which Lisa in Customer Services, explained very well so that someone like me, with little experience of the ISA market, could fully understand! Reviewed on: 29th July 2025

Ellissa Agodi was very helpful & stayed on the phone...

Ellissa Agodi was very helpful & stayed on the phone until I was happy I had found it difficult to start with - but now am working it out Reviewed on: 29th July 2025

Rate experience

Spoke to Lisa she was very helpful Reviewed on: 29th July 2025

Efficient and easy to deal with...

Quickly answered the phone considering they are much busier than normal due to excellent rates. Very polite and efficient. Reviewed on: 29th July 2025

I spoke to Lisa Adam’s who was very helpful and pol...

I spoke to Lisa Adam’s who was very helpful and polite. She resolved my issue very quickly whilst remaining very friendly. Excellent customer service I must add. Reviewed on: 29th July 2025

Telephone call to Customer Service.

Telephone call to Customer Service. I needed to telephone Family Building Society. I had been locked out of my online banking. I phoned and Ellissa Agodi took my call. She was very polite, professional and helpful. She identified me and then reset my online banking access. She offered to stay on the line whilst I accessed my account in case my password needed to be reset. Ellissa was patient, knowledgeable and did not rush me. Wonderful Custome Service today!!! Reviewed on: 28th July 2025

Savings Query

Ellissa helped with my savings query and have me all the information I needed. She was polite and personable Reviewed on: 26th July 2025

Very helpful staff as always.

Very helpful staff as always. Easy to do business in the branch Reviewed on: 26th July 2025

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