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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1409 reviews)

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4.59

Based on 1,409 reviews, last reviewed 8th Sep 2026

25% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

EXTREMELY HELPFUL GREAT SERVICE ALL ROUND AND VERY KNOWLEDGEABLE FROM MESSIAH BLACK THIS IS THE WAY SERVICES SHOULD BE CONDUCTED Reviewed on: 8th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1409)

Fantastic attention to detail from Mia!

Thank you for your attention to detail Mia, put my mind at ease and provided all the information that I needed! Happy belated birthday! Reviewed on: 18th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 25th September 2023

"The Helpful Building Soc."

The FBS have been really helpful, both today on the phone with Lia but also the information they provide on their website for family's mortgages goes beyond what other Building Society's provide. Very helpful. Reviewed on: 18th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear that you found our service helpful! Response date: 25th September 2023

Lovely lady unlocked my account

Locked myself out of my account, A very amiable lady talked me through security and unlock the account. Somehow I felt happier after talking with her. Good job Reviewed on: 18th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear that you found our service helped solve your query! Response date: 25th September 2023

Savings transfer

I had trouble transferring money into a new savings Account but with the help of Mia the problem was quickly resolved Reviewed on: 13th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your query was resolved quickly. Response date: 14th September 2023

easy to use instant access and currently good interest rate

The staff are really helpful and the online account is easy to use. You just need to check the interest rate (currently a whopping 5.1% and so ahead of the rest) and remember that you can only withdraw up to £25,000 a day (if you have more to save) - but for an instant access account it's unusual. Reviewed on: 12th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased that you found our account easy to use. Response date: 12th September 2023

Gillian Collard answered my query quickly and professionally and put my mind at rest that everything was OK

I couldn't access my online banking to check whether a large transfer had arrived safely. Gillian was able to explain what I had done wrong and assured me that all would be well which it is now. Gillian was very easy to talk too and very professional. Thank you for a great service, Karen Dowson Reviewed on: 11th September 2023

Reply from Family Building Society Thank you or taking the time to leave us a review, it's great to hear how your query was answered quickly and professionally! Response date: 13th September 2023

Incredibly efficient, understanding and friendly staff

I have an ongoing dispute with Tesco Bank about transferring my FBS ISA to them (only because of a higher interest rate). Tesco have been very unhelpful. Mia Tudor was patient and kind in understanding the issue, and went over and above to find out what was going on. Reviewed on: 11th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's so great to hear that you found us incredibly efficient in helping you with query! Response date: 12th September 2023

WONT BE BACK

Online form Dissaster, Custom service Useless. TIME WASTE Reviewed on: 11th September 2023

Reply from Family Building Society Thank you for taking the time to leave a review. We are sorry to hear that you had some online issues and that you have decided not to go ahead. It would be really helpful if you could give us more details about your experience so that we can investigate what happened. Kind regards Family Building Society Response date: 13th September 2023

Everything you want to knowable opening an account

Perfection from a professional who showed she had an interest in my enquiry and treat me like a human being. Note to Mr Mark Bogard put Louise in charge of this department and you should have one standard THE BEST. Reviewed on: 7th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review! We're pleased to hear of your positive experience with us. Response date: 11th September 2023

Great

Good customer service from the person I spoke Reviewed on: 7th September 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased that you found our service great! Response date: 7th September 2023

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