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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1409 reviews)

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4.59

Based on 1,409 reviews, last reviewed 8th Sep 2026

25% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

EXTREMELY HELPFUL GREAT SERVICE ALL ROUND AND VERY KNOWLEDGEABLE FROM MESSIAH BLACK THIS IS THE WAY SERVICES SHOULD BE CONDUCTED Reviewed on: 8th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

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Family Building Society Savings reviews (1409)

Good Products and Service

Very prompt answers to any queries and an excellent range of Savings products. Customer care is also excellent and exceeds expectations Reviewed on: 6th October 2023

Reply from Family Building Society Thank you for your review, we're so pleased that you found our customer service excellent! Response date: 6th October 2023

Help

I talked with a member of your staff group today, Mia, she was very kind and helped me through with details to rearrange my savings. Reviewed on: 6th October 2023

Reply from Family Building Society Thank you for your review, we're so pleased that you found our customer service helpful! Response date: 6th October 2023

Caring approach

Helpful and patient approach when dealing with clients. More so than some other building societies Reviewed on: 5th October 2023

Reply from Family Building Society Thank you for your review, we're so pleased that you found our customer service helpful and patient! Response date: 6th October 2023

A sensible survey

I've just completed the Financial Wellbeing survey. The questions were relevant and easy to answer. There were not too many of them and there were none of the usual endless multiple choice ones about how much you value the organisation. Reviewed on: 5th October 2023

Reply from Family Building Society Thank you for your review, we're so glad to hear that you found the Financial Wellbeing survey relevant and easy to answer! Response date: 6th October 2023

Great service

Great service. Easy to understand procedure. Clear info given. Friendly and professional. Reviewed on: 25th September 2023

Reply from Family Building Society Thank you for your review, we're pleased to hear you found our service great! Response date: 25th September 2023

Family Building Society Branch Review

Easiest bank/building society to deal with. Reviewed on: 25th September 2023

Family Building Society Branch Review

Excellent, but could do with a coffee machine. Reviewed on: 25th September 2023

Family Building Society Branch Review

First class attention, perfect in every respect. Reviewed on: 25th September 2023

User friendly, contact with humans.

It is so refreshing and a huge relief to have accessible human communication. For a telephone call or other contact to be responded to promptly by an efficient, friendly person is a pleasant experience, in contrast to the stressful situations we are often subjected to. I feel confident in investing my savings with what I feel is an ethical and genuine organisation. Thank you. Reviewed on: 22nd September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're very pleased to hear that you had a pleasant experience with us! Response date: 25th September 2023

Excellent Service

I phoned Family Building Society today, late afternoon, and got through straightaway and was answered by Mia who was really helpful and answered my query so that I am now aware of the procedure. She was really helpful, cheerful and polite so top star ratings are well deserved. Reviewed on: 21st September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found our service excellent! Response date: 25th September 2023

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Family Building Society: Savings reviews

25% decrease in 5 star reviews

50% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1409)

Good Products and Service

Help

Caring approach

A sensible survey

Great service

Family Building Society Branch Review

Family Building Society Branch Review

Family Building Society Branch Review

User friendly, contact with humans.

Excellent Service

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Mortgages

Insurance

Join Smart Money People

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