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Family Building Society: Savings reviews

View other Family Building Society products
4.54
Based on 1,018 reviews, last reviewed 15th Aug 2025
113% increase in 5 star reviews
in the past 90 days
2000% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

GILLIAN COLLARD WAS SUPERB. GILLIAN COLLARD WAS SUPERB. SO HELPFUL, PATIENT AND AMAZING CUSTOMER SERVICE. Reviewed on: 15th August 2025
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Happy customer

Latest lowest rating:

1

Wholly unacceptable poor service Since I now have to re-submit a verification code to access my existing account, that code should be provided within 24 hours. Relying on Royal Mail, ... Read more Reviewed on: 11th August 2025
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Jonathan L
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1018)

Good service

5
These people are thorough in their service...security is good, accessibility to help is prompt and efficient. Very happy with them. Reviewed on: 26th July 2019
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Birgitta

Savings review

4
Good communication with regard to savings and future changes. Good access to branch staff. Very friendly Reviewed on: 19th July 2019
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Epsom branch customer

Savings review

5
Your online access is really very difficult. I am still not able to access my online account. E.g. promised a verification code but none was sent. Reviewed on: 19th July 2019
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Epsom branch customer

Savings review

5
Friendly, well informed, helpful staff. Convenient location. Good interest rates. Variety of products. Reviewed on: 19th July 2019
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Epsom branch customer

Savings review

5
Personal service and convenience. Would like easier internet access. Reviewed on: 19th July 2019
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Epsom branch customer

Savings review

5
The split between two different brand names and two different websites is inconvenient; in particular some clients may miss what is available by not checking both websites. Reviewed on: 19th July 2019
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Epsom branch customer

Savings review

5
We like the fact that it is a local Building Society. Good interest rates on savings accounts. Friendly staff. Reviewed on: 19th July 2019
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Epsom branch customer

Savings review

4
I would like interest rates to be higher. Reviewed on: 19th July 2019
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Epsom branch customer

Savings review

5
Go back to cap for third parties Reviewed on: 12th July 2019
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Epsom branch customer

Savings review

5
Easily accessible. Pleasant atmosphere. Reviewed on: 8th July 2019
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Epsom branch customer

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