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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,357 reviews, last reviewed 23rd Jun 2026
12% increase in 5 star reviews
in the past 90 days
14% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Excellent customer service I had an issue when trying to open a new savings account, which turned out to be an error on my part! Holly was extremely helpful going through the ... Read more Reviewed on: 23rd June 2026
Margaret D's avatar
Margaret D

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026
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Frustrated Customer
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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1359)

Very efficient

5
Friendly and very competent service. Reviewed on: 20th April 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for your review, we're pleased you found our service very competent. Response date: 25th April 2023
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Family Building Society

Family Building Society Branch Review

5
Great to be able to speak to a real person. Reviewed on: 19th April 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Very welcoming staff - nothing that needs improving. Reviewed on: 19th April 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Very positive experience dealing with your counter staff team. They are extremely helpful and knowledgeable. Wonderful to be able to speak face-to-face. Reviewed on: 19th April 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
I don't know where you get your staff from but they are all angels in disguise. Very helpful. Reviewed on: 19th April 2023
Verified Member's avatar
Verified Member

Not a happy bunny!

3
I have a lot of money sitting in my Bank account with very small interest waiting for a verification code. I am considering cancelling this application and saving with another Company who is prepared to let me pay in immediately! Reviewed on: 18th April 2023
Glo's avatar
Glo
Reply from Family Building Society Thank you for leaving us a review. We're sorry you've experienced inconvenience. Please give us a call on 03330 140141 and we will help you. Response date: 19th April 2023
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Family Building Society

A refreshing change.

3
Only recently opened an account, but had a question about it. Phone answered by Lisa, very helpful and answered my question straight away.. No press 1 - 10, etc, you are now in a queue..........., so yes a refreshing change Reviewed on: 12th April 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased you found our service very helpful! Response date: 13th April 2023
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Family Building Society

Lisa was lovely & helped me patiently with log in issues

5
I couldn’t get into my new account so l called family building society & lovely Lisa was so professional & helpful Couldn’t ask for better Thank you Lisa Reviewed on: 11th April 2023
Peter Lee's avatar
Peter Lee
Reply from Family Building Society Thank you for taking he time to leave us a review Peter, we're so pleased that you found Lisa professional and helpful! Response date: 12th April 2023
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Family Building Society

Standards of service

5
I found the customer service team always courteous & helpful Reviewed on: 6th April 2023
Priscilla Hazell's avatar
Priscilla Hazell
Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased you found our service team courteous and helpful! Response date: 12th April 2023
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Family Building Society

Instant access account, good interest, easy to open!

5
Really easy to open online, with a good interest rate & instant access. This was followed up with written confirmation & some answers to existing customers queries, they listen! Reviewed on: 6th April 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased that you had found the opening process easy! Response date: 12th April 2023
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Family Building Society

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