Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Family Building Society: Savings reviews

View other Family Building Society products
4.59
Based on 1,409 reviews, last reviewed 8th Sep 2026
25% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

EXTREMELY HELPFUL GREAT SERVICE ALL ROUND AND VERY KNOWLEDGEABLE FROM MESSIAH BLACK THIS IS THE WAY SERVICES SHOULD BE CONDUCTED Reviewed on: 8th September 2026
ROSS 's avatar
ROSS

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026
Rodger T's avatar
Rodger T
Visit provider site Read all reviews Write a review

About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Family Building Society Savings reviews (1409)

Family Building Society Branch Review

5
Everything was exactly as I expected. Reviewed on: 19th July 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Perfect service and very friendly. Reviewed on: 19th July 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
As their name suggests, a very family friendly building society. Always a pleasure to see Karen and Sara in branch. Reviewed on: 19th July 2023
Verified Member's avatar
Verified Member

Very satisfied new customer

5
I have invested with many building societies over the years, and have been very impressed with the way The Family Building Society has dealt with my initial application. I particularly like the posted savings certificate and letter, together with Dedicated Contact Details etc. I know we should be heading for a paperless world, but I do like to keep some hard copies on file. Reviewed on: 15th July 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you very much for taking the time to leave us a review, it's great to hear that you're a satisfied new customer. Response date: 18th July 2023
The Family Building Society Logo
Family Building Society

Online Saver

5
Super easy and quick opening of a savings account online at competitive rates. The Family Society followed up quickly with email and paper confirmation. Reviewed on: 12th July 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased that you found opening an account quick and easy! Response date: 13th July 2023
The Family Building Society Logo
Family Building Society

Website login Useless

1
Can't do anything with the account. As soon as I log in and try to do access my account I find I've been logged out again. I have to log again and again and again and I never get the chance to do anything. Money sent to the building society does not appear in my account. I get email notification of a message and to log in to read but as soon as I click on messages I am logged out again. Reviewed on: 12th July 2023
John's avatar
John
Reply from Family Building Society We are sorry to hear that you have had some issues opening an account with us. Please telephone our Online Support Team on 03300 243406 who’ll be delighted to help. If we’re busy, you can request a call-back, which will retain your place in the queue. Please note that you need to hold on until the end of the message to register a call-back successfully. We look forward to hearing from you. Kind regards, Family Building Society Response date: 13th July 2023
The Family Building Society Logo
Family Building Society

Easy to set, excellent savings interest rate

5
Easy to set up the online account. Emails at every stage. Great savings rate. Only annoying thing was that I had to send my signature by post and not able to upload an electronic copy Reviewed on: 11th July 2023
Chris Clark's avatar
Chris Clark
Reply from Family Building Society Thank you for taking the time to leave us this review, we take on board all feedback to continuously improve our service.. Response date: 12th July 2023
The Family Building Society Logo
Family Building Society

New customer - Excellent experience

5
Tuesday 11.07.23 I have opend an account on line because of the attractive interest rate and easy on line access to funds. The experience has been excellent. I have contacted FBS by logging into account, and on Telephone. No problem at all. There has also been confirmation by email text and post. Just what I wanted to feel save with on line banking. Thank you. Eric. J. Reviewed on: 11th July 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you so much for taking the time to leave us this review, it's great to hear that you had an excellent experience with us! Response date: 12th July 2023
The Family Building Society Logo
Family Building Society

Simple but secure online sign-up

5
I put some money into the Easy Access account Reviewed on: 10th July 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for your feedback we're pleased to hear you found the process simple but secure. Response date: 11th July 2023
The Family Building Society Logo
Family Building Society

The worst bank on the planet!

1
Website is a shambles. Can't be contacted at the weekends! (Otherwise I would have closed my account on Saturday!) Now waiting (14 minutes and counting) to get through to them on the phone to close it! Reviewed on: 10th July 2023
Rory's avatar
Rory
Reply from Family Building Society Thank you for your feedback. We are always keen to improve our service to customers and your comments have been passed on to the relevant department for review. Response date: 1st August 2023
The Family Building Society Logo
Family Building Society

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Family Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill