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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,360 reviews, last reviewed 25th Jun 2026
17% increase in 5 star reviews
in the past 90 days
14% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

I experienced log in problems and phoned for help. I experienced log in problems and phoned The Family B.S. for help. I spoke to Sanya who gently and patiently guided me through the process of resettin... Read more Reviewed on: 25th June 2026
Peter L's avatar
Peter L

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026
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Frustrated Customer
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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1360)

Feedback

5
Got in touch with Family Building Society to discuss closing one account as well as opening another. Mandy Bell was very helpful in providing the relevant information and putting in place the relevant procedures to carry out my instructions. Reviewed on: 15th March 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for taking the time to leave us a review. We're so pleased that you found Mandy very helpful! Response date: 16th March 2023
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Family Building Society

OPENING AND FUNDING OF A NEW SAVINGS ACCOUNT

5
MADE INITIAL CONTACT WITH THE FAMILY BUILDING SOCIETY PRIOR TO OPENING THE SAVINGS ACCOUNT. SPOKE TO MANDY. AFTER MY CONVERSATION WITH MANDY I FELT COMPLETELY AT EASE AND ALL MY QUESTIONS WERE ANSWERED WHICH REASSURED ME THAT I WAS MOVING FORWARD WITH THE RIGHT OPTION FOR MY SAVINGS. MANDY WAS KIND REASSURING KNOWLEDGEABLE AND WILLING TO ASSIST AND ENGAGE WHICH WAS HELPFUL. I COULD NOT HAVE ASKED FOR ANY MORE IN A PERSON. I WOULD FEEL CONFIDENT IN OPENING FURTHER/FUTURE ACCOUNTS WITH THE FAMILY BUILDING SOCIETY. Reviewed on: 13th March 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for taking the time to leave us a review. We're so pleased that you had a helpful experience with Mandy. Response date: 14th March 2023
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Family Building Society

Great service

5
Had an issue posting into my account. Sent a secure message on Sunday afternoon. Reply received on Sunday evening. All resolved. Can't fault their service. Highly recommended. Reviewed on: 12th March 2023
Alan's avatar
Alan
Reply from Family Building Society Thank you Alan for taking the time to leave us a review, we are very pleased to hear you found our service great. Response date: 13th March 2023
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Family Building Society

Excellent Service

5
Good products, good rates, excellent service, always a person who knows what's needed, and easy to contact with a human at the end of the phone. Reviewed on: 11th March 2023
Des Heathcote 's avatar
Des Heathcote
Reply from Family Building Society Thank you Des for taking the time to leave us a review, we appreciate your comments and we are pleased you found our service excellent. Response date: 13th March 2023
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Family Building Society

Being asked for verification code and not been given one.

3
The route to opening an account was convoluted and felt unnecessary, I have A/c No, User Name, Memorable word and Password, but not Verification Code. Help me find this please. Reviewed on: 10th March 2023
Alan Fish's avatar
Alan Fish
Reply from Family Building Society Thank you for taking the time to leave us a review. We're sorry to hear that you were unhappy with the process, please phone our dedicated Existing Savings customer team on 03330 140144 and we can assist you. Response date: 13th March 2023
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Family Building Society

RUBBISH

1
USELESS COULD NOT HELP AT ALL THROUGHOUT Reviewed on: 8th March 2023
HOWARD CORNWELL's avatar
HOWARD CORNWELL
Reply from Family Building Society Thank you for your comments and I’m sorry to hear of your dissatisfaction. I understand you spoke with Nicole this morning, and she assisted you in completing what you required, we're pleased your issue has been resolved. Please don't hesitate to give us a call on 03330 140144 if you'd like assistance in the future. Response date: 9th March 2023
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Family Building Society

Family Building Society Branch Review

5
Girls are always so friendly and helpful, so there is nothing I can think of to improve. Reviewed on: 17th February 2023
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Verified Member

Family Building Society Branch Review

5
All was good. No change please. Reviewed on: 17th February 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Great staff. Service with a smile always. Reviewed on: 17th February 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Please continue to have a counter service. Your knowledgeable staff make all queries so much more easy to resolve. Reviewed on: 17th February 2023
Verified Member's avatar
Verified Member

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