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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1409 reviews)

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4.59

Based on 1,409 reviews, last reviewed 8th Sep 2026

25% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

EXTREMELY HELPFUL GREAT SERVICE ALL ROUND AND VERY KNOWLEDGEABLE FROM MESSIAH BLACK THIS IS THE WAY SERVICES SHOULD BE CONDUCTED Reviewed on: 8th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1409)

Good savings account

Decent interest rates and customer service seems satisfactory Reviewed on: 2nd June 2023

Reply from Family Building Society Thank you for taking the time to leave us this review Gwen. Response date: 2nd June 2023

Very poor facilities and website

The website is a complete mess . You have to navigate endlesy to find how to withdraw from your own account. and then it leads nowhere . Reviewed on: 1st June 2023

Reply from Family Building Society Dear Jon Thank you for your feedback. We are always keen to improve our service to customers and this is something we are currently looking into. If you are having issues with the website please phone our Family Service Team on 03330 140144. Response date: 2nd June 2023

Excellent Customer Service

The Family Building Society responds immediately to any secure message I send regarding my savings. Reviewed on: 25th May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, it's great to hear that you found our customer service was excellent! Response date: 26th May 2023

Applying For A New ISA

Despite being a Saver for many years, I could not, online, choose and apply for a 2003/4 new ISA. When on my account and selecting new ISA, it would only offer me one option ???. However, called the help line and delighted with immediate reply and help with advice to resolve. Many Thanks, you have a continued delighted Customer. Reviewed on: 22nd May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We're so pleased that your query was resolved quickly! Response date: 23rd May 2023

Good service

Easy to open a new savings account online. Received the good standard of customer service that you would expect from a small mutual society. My only criticism would be the delay between opening online and awaiting for the i.d. checks to be completed before depositing. I understand the requirement for checks but there could have been better communication here to give clarity of when the initial deposit could be made. Reviewed on: 12th May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased you found our service of good standard, and we take all your comments on board. Response date: 16th May 2023

Family Building Society Branch Review

Very helpful and courteous. Would be helpful to have a provate room for when discussing financial affairs. Reviewed on: 9th May 2023

Family Building Society Branch Review

Excellent service. Advice freely given. Reviewed on: 9th May 2023

Online access needs improvement

Why can other banks & BS's give straightforward access once you have signed up once ? Reviewed on: 5th May 2023

Reply from Family Building Society Thank you for your feedback, if you need some help on this please call 03330 140144 or request a call back via: https://www.familybuildingsociety.co.uk/contact-us/request-a-callback Response date: 19th May 2023

QUICK RESPONSES

I would have given 10 stars if I could do more on line. Cannot transfer internally between ISA's? Reviewed on: 5th May 2023

Reply from Family Building Society Dear Richard Thank you for your feedback. We are always keen to improve our service to customers and this is something we are currently looking into. Thank you for saving with us. Kind regards Response date: 19th May 2023

Good Company, website could be better

Great company and great customer service. The only thing I would say is that the website is not very mobile friendly. I used the website on my phone and alot of the operations/buttons and messaging service I could not view. Reviewed on: 4th May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we take all feedback on board. We're pleased you found our customer service great! Response date: 5th May 2023

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Family Building Society: Savings reviews

25% decrease in 5 star reviews

50% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1409)

Good savings account

Very poor facilities and website

Excellent Customer Service

Applying For A New ISA

Good service

Family Building Society Branch Review

Family Building Society Branch Review

Online access needs improvement

QUICK RESPONSES

Good Company, website could be better

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Mortgages

Insurance

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