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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1019 reviews)

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4.55

Based on 1,019 reviews, last reviewed 16th Aug 2025

111% increase in 5 star reviews

in the past 90 days

2000% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Unfailingly Excellent I've had to more than once phone customer support to unlock my account (don't know what I do wrong but I do do it wrong, repeatedly) and customer supp... Read more Reviewed on: 16th August 2025

Latest lowest rating:

1

Wholly unacceptable poor service Since I now have to re-submit a verification code to access my existing account, that code should be provided within 24 hours. Relying on Royal Mail, ... Read more Reviewed on: 11th August 2025

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The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1019)

Action

I required to withdraw a sizeable sum from my account very quickly, and after phoning customer services I was pleased to receive the full amount requested paid into my nominated account the following day . Thank you for the support Reviewed on: 25th January 2019

Reply from Family Building Society Hi Ray, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Why bother with Premium Bonds.

I find this way of saving better than Premium Bonds as you get paid interest on the deposit and also the chance to win sensible money, not a hundred million pounds. The web site is comfortable to use and quick. I would recommend to anyone if they are thinking of changing their bonds. Reviewed on: 25th January 2019

Reply from Family Building Society Hi David, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Good luck with your Windfall Bond! Kind regards, Vicky Response date: 15th February 2019

Highly recommended

At time of and since investing I have found this company responsive to enquiries and efficient with communication. Highly recommended. Reviewed on: 25th January 2019

Reply from Family Building Society Hi Jim, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Difficult to navigate

All fine when opening account, but.... The site is difficult to navigate. Reviewed on: 7th January 2019

Reply from Family Building Society Hi there, thanks for your review and feedback. I am sorry you are having trouble navigating our website. We'd like to help you find what you're looking for so please could you email your details to [email protected] or call our Family Service Team on 03330 140144. Thanks, Vicky Response date: 15th February 2019

easy to talk to

pleasant people on phone. Helpful. Reviewed on: 24th December 2018

Reply from Family Building Society Hi Cheryl, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Security Concious

I was recommended to Family Building Society by the Daily Mail financial page. I opened a joint savings account - then the security problems started. I persisted with helpful staff, after many hiccups over security. Our account is now up and running, good interest rate and helpful/polite staff. Reviewed on: 15th December 2018

Reply from Family Building Society Hi Jeffrey, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

5 year fixed rate ISA

I transferred years of ISA savings into this product in order to receive an annual income. Unfortunately it was not clear that the interest was not paid out. Be wary, if you require your interest paid rather than accrued then this product is not for you. Reviewed on: 5th December 2018

Reply from Family Building Society Hi Eileen, thanks for your review and feedback. So I can look into this for you, please could you email your details to [email protected] or call our Family Service Team on 03330 140144. Response date: 29th January 2019

Small, but perfectly formed, dynamic but espusing traditional values!

Work is done swiftly, staff are knowledgeable, the branch experience is very pleasant! Reviewed on: 2nd December 2018

Reply from Family Building Society Hi Roger, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Interesting Product

Windfall Bond is an interesting product. Everyone knows Premium Bonds. This is an interesting copy but with better odds of winning. Would recommend if anybody was interested, but never comes up in conversations. Reviewed on: 29th November 2018

Reply from Family Building Society Hi Alistair, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Taditional Values

I was looking for a well established Building Society with traditional values, excellent customer service, very good interest rates and products to place my life savings after I retired. Not only did they tick all the boxes they exceeded my expectations! Reviewed on: 28th November 2018

Reply from Family Building Society Hi Louli, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

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