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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1360 reviews)

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4.55

Based on 1,360 reviews, last reviewed 25th Jun 2026

17% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I experienced log in problems and phoned for help. I experienced log in problems and phoned The Family B.S. for help. I spoke to Sanya who gently and patiently guided me through the process of resettin... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

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Family Building Society Savings reviews (1360)

Request for savings info

Following info from HMRC I rang to ask for info forwarded to HMRC. I spoke to David who acceded to my request. He was very polite and helpful. Unfortunately the info I received (not from him) was not relevant. A second phone call resolved the matter. Reviewed on: 17th February 2023

Reply from Family Building Society Thanks for taking the time to leave a review, we're pleased to hear that David was helpful for you! Response date: 20th February 2023

Family Building Society Branch Review

Nothing to be improved - I much prefer to do in person even though I am not local. I don't like online only. Reviewed on: 1st February 2023

Family Building Society Branch Review

I have dyscalculia and online banking is very difficult, so not reserving all favourable rates for online only would be very considerate (applies to all banks and building societies). Reviewed on: 1st February 2023

Great customer experience and prompt replies to questions

I invested in a Family Building Society Windfall Bond. Have never heard of the company I did some research and still felt nervous! I am pleased to say I found all interactions prompt, efficient and professional. A mobile friendly webpage would be a useful improvement, that is a minor point. Reviewed on: 14th January 2023

Reply from Family Building Society Thank you for taking the time to leave us a review Claire. We are pleased to hear that you found our customer service and prompt replies to be great. We will also pass your feedback on to the relevant teams to consider any improvements going forward. Response date: 16th January 2023

great personal service

Staff answer the phones immediately, are friendly, patient and well informed. Products also. competetive. Only. critique , your inability to accept bank transfers have resulted in delay to completions . I think you should as a financial business review this situation. Reviewed on: 29th December 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Geoff. We are so pleased to hear about your experience with us. We will pass on your comments regarding bank transfers to the relevant departments so that we can consider any improvements going forward. Response date: 6th January 2023

Windfall Bond

Bring the WFB back to sizeable investors. Nationwide ran a 12m draw much "fairer" than the FBS bond. Scrap the "Blank Tickets" & alot to your members ! (IF they intend to limit the numbers, then introduce eg. Holders with a minimum of say 2 or 3 to qualify. Another eg. Halifax investors criteria £5k minimum. Reviewed on: 16th December 2022

Reply from Family Building Society Thank you for taking the time to leave us your feedback. We will ensure that your feedback is passed on to the relevant teams. Response date: 29th December 2022

Fixed Rate Bond

Recently opened a fixed rate bond online and later spoke to a member of staff to clarify a couple of points. Christina was very friendly and helpful and everything went smoothly. Reviewed on: 9th December 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Peter. We are so pleased to hear that Christina was helpful. Response date: 12th December 2022

Good savings interest

They have been very quick to increase their variable savings rates in line with the Bank of England rates. Reviewed on: 6th December 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Nic we are pleased to have received your feedback. Response date: 7th December 2022

Poor interest rates

Their easy access account now pays the lowest interest rates in the high street amongst other B/S, where before it used to be one of the best, VERY disappointed. Reviewed on: 30th November 2022

Reply from Family Building Society We are sorry to hear that you are disappointed with the interest rates of our easy access accounts. Decisions about the interest rate on our savings accounts are set on a combination of factors but where possible we do try to offer competitive rates. To find out more please visit our website or to discuss your options please contact our Family Service Team by emailing [email protected] or calling 03330 140144. Response date: 1st December 2022

Excellent

I opened an online savings account with you and found the whole process to be easy to use and quick. I received documents in the post very quickly and used your 'upload' document process. I immediately got confirmation that my documents had been received. In a world where processes are ever more complicated, you have succeeded in making the process simple and easy to use. THANK YOU Reviewed on: 29th November 2022

Reply from Family Building Society Thank you for your excellent review Jenny. We are so glad to hear that you found our processes to be simple and easy to use. Response date: 29th November 2022

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View resource hub

Family Building Society: Savings reviews

17% increase in 5 star reviews

14% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1360)

Request for savings info

Family Building Society Branch Review

Family Building Society Branch Review

Great customer experience and prompt replies to questions

great personal service

Windfall Bond

Fixed Rate Bond

Good savings interest

Poor interest rates

Excellent

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Mortgages

Insurance

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