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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (862 reviews)

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4.55

Based on 862 reviews, last reviewed 18th Jun 2025

320% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

Inspired my confidence in the products and services Telephone enquiry was answered quickly, the associate that handled my call was very helpful, polite and knew her stuff, so I was confident and satisfi... Read more Reviewed on: 18th June 2025

Latest lowest rating:

1

Convoluted re-0registering to new online portal. Convoluted re-0registering to new online portal. Confusing, tedious and not easy or quick. Reviewed on: 17th June 2025

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About this product

Family Building Society Savings reviews (862)

Review of the Family Building Society, Savings:

Information for tax form

Louise was very helpful and gave me all the information needed, just wish FBS would not keep changing account numbers every time you roll an account on, it would be so much easier! Reviewed on: 13th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased that you found us helpful and we take all feedback on board. Response date: 17th October 2023

excellent customer service

Spoke with a very knowledgable and patient lady who helped me reset my access to my account - she was very understanding and didn't rush me through the procedure at all. Reviewed on: 2nd June 2025

Ellissa Agouti deserves a medal.

Ellissa Agouti deserves a medal. She was helping me sign into my account which took over an hour and she was the most patient person I have ever encountered. She was unfazed, uncritical of any mistakes I made. Informed. No problem was too great she didn't complain or get exasperated but continued through to the end. She desderves the hightest praise. Reviewed on: 2nd June 2025

Was cut of during our call but Geniveve called me b...

Was cut of during our call but Geniveve called me back Reviewed on: 2nd June 2025

Bank web site unable to recognise a well known high...

Bank web site unable to recognise a well known high street building society as nominated bank so unable to proceed. On phone helpful but no one on phone or by email could identify what the problem was. Have used same BSoc as nom account so all rather bizarre and did suggest that even if resolved by work around there could be problems in future. Reviewed on: 2nd June 2025

Verification Code

I phoned for my verification code and Donika was very helpful and provided all the details I required. Reviewed on: 30th May 2025

Good service

I spoke with Lisa Adams and she dealt with my problem efficiently Reviewed on: 30th May 2025

Always had a good experience.

Always had a good experience. Lisa was also very helpful in carrying out my wishes by telephone.prompt and efficient Reviewed on: 30th May 2025

Online Asssistance

I contacted the help desk to unlock my online account following the recent system update. I spoke to Ellissa Agodi who guided me through the process in a very polite, patient and professional manner. At no time did i feel rushed or an inconvenience and she stayed on the call until i had successful completed the re-registering process and had full access to my accounts. She was a credit to the building society and a great example of what customer service should be like. Reviewed on: 29th May 2025

Long telephone wait time But good service when conn...

Long telephone wait time But good service when connected Reviewed on: 29th May 2025

Catherine was very patient whilst resetting my login...

Catherine was very patient whilst resetting my login details which was very much appreciated Reviewed on: 29th May 2025

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