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Review of the Family Building Society, Savings:

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Online Asssistance

I contacted the help desk to unlock my online account following the recent system update. I spoke to Ellissa Agodi who guided me through the process in a very polite, patient and professional manner. At no time did i feel rushed or an inconvenience and she stayed on the call until i had successful completed the re-registering process and had full access to my accounts. She was a credit to the building society and a great example of what customer service should be like. Reviewed on: 29th May 2025

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